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May 2024 by Will Richards
In and Out
Problem Solved...
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May 2024 by Mike Shanahan
I could not be any more disappointed in service received. Acct Mgr called me rude, and repeated calls to Customer Service with promises to have Supervisor call me have gotten me no calls or answers. Next review starts naming people if nothing happens. Greenlawn Round Tock office.
4/6 update...I have tried repeatedly with no success to get someone to reply, including the one who was listed as out Acct Mgr:
Anthony Brown
Retail to Business Account Manager
4/16 update
Review response says I wil be contacted, but as I expected, no contact attempted.
4/18 update
Still waiting for a response.
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March 2024 by Shannon Clark
Purchased 2 phones in the last few years. Had some hiccups here and there with the set ups and the plans, but they were all sorted. Until now. Phone is a piece of absolute garbage.
The 2 guys working tonght were not helpful. All they did was take up space on my phone and waste an hour of my night. The "manager" over talked me while I was speaking to "his" associate. Additionally he was busy talking with someone else about baseball practice that when they guy who was helping me trying to ask for help, he couldn't be bothered. As a customer of 15 years, I'm ready to go elsewhere. I also asked how I could get out if my contract and Brenden told me that he would not tell me how. He informed me that I could go to any carrier to see how to get out the contract.like, the heck? I had to demand that I be told. Side note this was after 3.5 hours on a call with customer service this afternoon . I'm done with this location and Cerizon.
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January 2024 by Katalin Galambos
Best service.Thank you
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January 2024 by Amin AP
Hello, I bought this tablet with version SIM card about more than one year from this store. 3 weeks ago I changed my carrier and move to AT&T. But now I understood that my tablet works just with Verizon SIM card. I told to them when I was buying nobody said about that . They said just sorry and we can’t help you . I called customer service but they said we can’t help you. I hope they call me about it.
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November 2023 by Angela Shaw
Came in to get internet and to switch phones to Verizon. Three hours plus later. They were unable to switch my phones over. They rendered them useless. The manager Spenser said he was sorry. He would make sure personally that the account was fixed. One month later I received a bill way more than I was quoted. Needless to say Spenser didnt do as he said.Now lets talk service. The internet was intermittent at best. We only ever got 3 bars on our phone. We had to login to the internet to get internet on our computers every time we needed to use them. Even though they were remembered. The internet was slow. We would get sorry this commercial is taking longer than expected on the TV.I go into the store. Spenser the manager wouldn't even talk to me. Yes, he even recognized me. The first time I came in. He was willing to help. He even passed off ?to other employees to help other guest as well as myself. However, today he couldn't pass off the sale of a hub to an associate who was free to handle sale. Spenser avoided me because he knew he did not follow through.
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October 2023 by Payam Jan
Good experience fast processing
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September 2023 by Justin Taylor
Very helpful Ashley is a great manager
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August 2023 by Howard W.
I needed a new phone and needed to retain my old phone number when switching from another provider. Josh fixed me up, worked around a few obstacles, and got me up and running. Josh is top notch.
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July 2023 by robby portugal
Very good experience! Super helpful V Teamers
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July 2023 by Jaden Davis
Started three lines today and got the best help from Daniel
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July 2023 by Yuriy Budilov
GarbageZonRepresentative stoled and crashed my own SIM card from provider of different country. Awful.The staff and even the store manager don't care. Support is not responding. We are moving away from this provider.
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June 2023 by Suzie C.
We went to the Verizon store today in Round Rock. We have used Verizon's services for our household for 21 years and have always had good service. But the store that opened in Round Rock - we've only been going to for about 7 or 8 years. Went today because my husband's phone battery seemed to be running out of charge more than it should be...but it WAS about 7 years old. Worked with Josh and we had an amazing experience. We thought it just needed a new battery but my husband got a new phone cheaper than he would have to buy a new battery for his old one. Josh took care of all of the transfers of his old data to the new phone. It did take some time but it was absolutely no hassle for us. Could not have asked for a better experience.
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May 2023 by Juno Jacobson
Placed an order when they opened yesterday that should’ve been ready in 2 hours. They couldn’t find the time to set aside 2 Apple Watches in the entire day, and now they’re closed today. Super unimpressed with this location. All the other locations can get my stuff ready in 2 hours.
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May 2023 by Ashleigh Harbour
This facility decided to not fulfill my order in a timely manner. This has ultimately led to me shutting my account down and switching to T Mobile. No, I won't be explaining.
