-
November 2023 by Louise Mancuso
We have moved 8 times over the years and this was by far the best move ever! We were given a quote to move from Austin Texas to Florida and it was firm, no extra fees. Great job on the estimate! We cannot say enough about our driver, Randy and his crew, both in Texas and Florida. Extremely efficient and took great care of our goods! He was spot on with an estimated delivery date and actually the goods came two days sooner. Everything was in the exact condition as I packed it. Way to go Randy!!!! I would hire them again.
-
October 2023 by Raymond Mahon
Using Ward has been the worst experience I have ever had during a move. Jim Back and Nathaniel Shreve have done nothing, but mislead and ignore all the problems they created.We had multiple lost boxes, lost furniture, broken items, and on the move in they broken something in the new house.They then throw up their hands and say they can't do anything cause its all of the carrier. Then the carrier says they can't do anything cause its all on the insurance company. It is one big joke. They pretend like they will treat you well to begin with and then once they have your money they don't care about anything else.Avoid using them at all costs
-
October 2023 by Estee Jacob
After several cross country moves, this was the best. Jim, in sales, was extremely professional. Bruce, my driver, was prompt, friendly, helpful, and lived up to everything as discussed. Thank you!
-
July 2023 by Barbara H.
This company is over priced for the sub par service they provide. This company was recommended to me through the Army's transportation office, and I could not have been more disappointed. This company's truck showed up late to my house and I had men standing around my house for hours waiting on the truck to show up. When the truck hadn't shown up for 4 hrs., these men decided they needed to move on to another job. My job could have been completed in one day, but they took two days and the communication on what was going on was terrible. My items were delivered on the day they said they would be, but no one called to inform me they were on the way to my new house. I was staying with friends that lived 30 mins from my new house. I received a call at 8;00am telling me they were at my new house ready to unload! Again, communication with this company is terrible. My items were damaged in the move. I will be submitting a claim and will update this review on how that process is handled. For now, I advise you to seek another company.
-
April 2023 by Leslie Buck
We had a very good experience with Ward North American. They explained how everything would work, kept us informed all along the way, and followed up after the move.Jim answered my initial questions and explained everything I needed to know during the estimate.Joshua and Sally were my "go to" team for help during the move and checked in after to make sure everything went well.Luis, the driver, did a good job of organizing the loading and unloading crews and accommodating all my requests for pickup and drop-off.Moving is a challenging process that can be stressful. I will definitely use Ward North American for my next move because they made the process much easier for us, and I feel confident that they will take care with our things as they did in this recent move.
-
April 2023 by Laura Skowronski
From our salesperson Jim to our driver Michael and his staff everyone was professional, detailed, careful and friendly. This is one hard working team! The best move we’ve ever had. The support staff Sally and Josh were responsive, and efficient. Highly recommended.
-
April 2023 by Tim Sapp
Extremely professional and friendly. Great job wrapping, packing, and shipping. Moved very fast, and made their delivery on time. Special thanks to Jim, Joshua, and Rafael, our team, who were clear with communication for a challenging move to NYC. Highly recommend.
-
March 2023 by Justin Murakami
Having had to use movers several times in my life this was by far the least stress free and easiest time I have had using movers. From Stacy doing the walk thru and to handling me over to Joshua and Sally who made sure I knew what was going on and getting all my answers and requests handled promptly and efficiently. The crews that handled the moves from Shawn at pickup to the crew that dropped my stuff at my house were all friendly and extremely professional. Will definitely be using this group again for any moving needs.
-
March 2023 by Matt Kassawara
Moving is a complex process and these folks made every step easier from my first call with James to unloading at the destination. Josh and Sally kept me informed on schedules and Rick, the driver, was courteous and took care of my mother's belongings. Overall, a great experience at a reasonable price.
-
March 2023 by hannah pottinger
George the driver was so professional and really paid close attention to detail and was so kind. Jim (James) was always attentive. Answered my calls right away and revised contracts within the same hour of speaking to me. Gave me really helpful advice and made me feel supported. Sally is the sweetest! I will recommend this company to everyone I know. Thank you.
-
February 2023 by Liz Chatelain
We use them to pack us up in Austin TX, store our household goods for 3 months, and then deliver them to Southern California. Everything went like clockwork. We met Jim who came out and estimated everything, and sent his team to pack us up. They did a terrific job. Nothing was damaged on the move. Juan delivered everything to us, and even brought some things upstairs that we needed. Professional and at a good price!
-
January 2023 by Mike Snyder
Dave and his moving crews in Austin and Denver did a fantastic job. Coordinators Josh and Sally were very professional and communicative throughout the entire process. Thanks again!
-
January 2023 by Robert Bennett
Great move, we have moved commercially at least 10 times and this was one of the best, Joshua, Sally, and Wagner were great. Joshua did an excellent Job with the estimate and walk through, Sally did follow through excellent and Wagner took excellent care of our goods. Arriving timely and keeping us informed too.A great team,
-
January 2023 by R. Joseph Boyle
I had an incredible experience with Ward North American - Austin/Round Rock. I moved from Texas to Maryland in October 2022, and going into it I was told by several people that interstate moves are always messy and it's nearly impossible to find a good moving company.In addition to the pressure of an interstate move, which is stressful even in the best situations, my 14 y/o dog unexpectedly passed away 3 weeks before the move. Going into this move, I was already emotionally distraught and wasn't really prepared to handle all the logistics involved.I got incredibly lucky, because I wound up going with Ward's team to handle my move, and they could not have been more professional. Compared to the horror stories I'd heard from friends who had recently moved, my move was relatively stress free. When moving day came around, I was still a total mess but Ward's team took care of everything.Sally and Josh coordinated the move, and they were quick to respond when I had questions. There was a minor issue when the packers arrived the day before they were supposed to; Sally took care of it immediately. Instead of sending them back the next day, James and his 2 person crew handled both the pack-up and the move themselves.James was very communicative, explained everything I needed to know, and was incredibly thorough. The other 2 movers took out everything as James worked on packing up all my belongings. I was really surprised at how fast they worked, considering I had barely done anything to prepare for the move.Before they left, James and I exchanged cell phone numbers and he was in touch with me via text throughout the trip up to Maryland. James was actually able to deliver my belongings a day before I was quoted, which was a huge convenience. Every interaction with James made me less stressed about the move, because he came off as very capable and confident in himself and his crew.At my new home in Maryland, there were a couple of complications - my new apartment was up a steep flight of stairs, and the street was very narrow. James and crew had to transfer my stuff to a smaller truck before they could even arrive. When they arrived, it was just James and one other mover but they handled the delivery even faster than the pickup.All my friends warned me that when you do an interstate move, you should just expect that some of your things will be damaged and/or lost. I was really surprised that this hadn't happened on my move - all my items were accounted for and there wasn't a single bit of damage on anything. Everything was very thoroughly organized, which made unpacking very easy.The best part was that out of the 6 movers I contacted, Ward quoted me the lowest rate. However, the rate wasn't the deciding factor - out of all the companies I contacted, they had the best reviews, and that's what sold it for me.These folks were outstanding. If you are moving out of central Texas, I can't recommend this team highly enough - they were fantastic.
-
January 2023 by Steven Sagun
Great experience with this mover. Joshua was very helpful in guiding me through the process and keeping me up to date with any ETAs and delays. The crews that helped pick up and deliver my stuff we very pleasant to deal with especially the crew that delivered who helped me locate the screws for my desk. Will refer to this mover for any potential future moves if possible.
