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March 2024 by Nya Williams
Very helpful, friendly and upselling for the better! Christopher & Gabri were so helpful!! Definitely will be back!
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March 2024 by G Mtz
Just want to publicly say thank you to Susan and Tobyn for their remarkable service. They exemplified patience, kindness, compassion, and professionalism throughout the entire sales process. Wonderful group of people that work there - can’t thank you enough.
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March 2024 by Claudia M
Chris was wonderful with his service!!!!
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March 2024 by Veronica Malavet
CHRIS WAS VERY PATIENT WITH ME AS I WAS TRYING TO MAKE MY CHOICE. WILLBE COMING BACK...
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March 2024 by Isaiah Hicks
Nirvana, a delightfully helpfully associate, made the shopping experience enjoyable and was genuinely considerate of our desires. The other gentleman, whose name escapes me, was also deeply helpful and assisting me with a surprise purchase for my fiance. 11/10 this is my recommend!
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March 2024 by Nova Navarro
This review comes long overdue! I will not shop at any other Zales location than the one in Round Rock Texas! Even if there is something I come across in another store I will make sure it gets sent to Round Rock before I purchase it. The dedication and patience that Chris, Tobin & Marsha have always provided to myself and my family and friends is beyond what I could ever hope to find anywhere else. I have been in several other locations and the customer service can not even be compared. If Chris & Tobin were to ever be relocated to a different location I would make sure to purchase my items to that new location as well because I trust their expertise and feel that they are the most honest. They are patient and do not push us to make a purchase we are not comfortable with. They go above and beyond to help us find pieces we are looking to get. After having had to go to another location out of state this week for inspection on a few pieces and my daughter taking the rest to Round Rock for me, I was reminded why I prefer to go to Round Rock and work with them! Two thumbs up, 5 gold stars, whatever the highest recommendation is I definitely give it to them!
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March 2024 by Ashley Cortez
Chris was very helpful, made my shopping easier
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March 2024 by joey martinez
Susan was patient, wonderful and knowledgeable. We have bought most of our jewelry from Kay's and they don't disappoint. 5 star service and jewelry ✨️..FYI the outlet store in round rock closes at 7pm not 8pm like Google states.
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February 2024 by Elizabeth Baucom
Chris was very patient, knowledgeable, and helpful with guiding us through picking out our wedding bands. We had a very good, calm experience and never felt rushed or pressured to buy anything. We can’t wait for our rings to come in!
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February 2024 by Dayna Kilgour
Chris was very helpful when coming in to get our rings inspected and cleaned. Thank you!
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February 2024 by Kiersten Drake
My experience was great. Chris was very helpful and knowledgeable. He was also very patient with me since I wasn’t 100% sure what I wanted. Absolutely will come back!
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February 2024 by Mrs. Jessica Olivas
Ms. Gabrielle was excellent!!!
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February 2024 by Mark Holoska
Susan was wonderful. I’ll be back.
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February 2024 by Domenique Villanueva
Christina was so knowledgeable and extremely helpful!
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February 2024 by A. Gutierrez
Sherry was awesome!
