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November 2023 by Beth P
We moved to Public storage bc where we were storing our things became way too expensive. The price was so much better, the storage unit is much taller, the facilities are very nice and super clean and the staff is super helpful. Daniel moved our units so we were in the same building and are across the hall from each other. We really appreciated his going the second mile to make life easier for our family.
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November 2023 by Beth P.
The facility is very nice and easy to access. The staff is wonderful. Daniel worked with me and my daughter in-law bc we both rented a unit and he kindly put us in ones across from each other. We both really like the unit, the prices are the best by far so we both feel like this was an upgrade in storage units. We both highly recommend Public Storage in Rowlett.
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November 2023 by Sayous Crabtree
Daniel was awesome he helped me out a lot showed me how to work everything great worker good job
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October 2023 by Jacqueline A
I visited the Rowlett Public Storage & received excellent service. Robby was very courteous , professional & knowledgeable about the units.
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September 2023 by Schneka Tatum
Ms Judy and Mr Robby, we’re so helpful and nice. The building and unit was very clean and they made it easy to rent here. ?
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September 2023 by Kolbi Tatum
Ms. Judy & Mr. Robby were amazing very nice & very understanding as this is my first time renting a unit. Best customer service ?
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September 2023 by bUMbLE bEEE
I absolutely love this location! Robby.. YOU ARE THE MAN & the Best!Very nice, clean, restrooms, elevators. Would definitely recommend to family & friends ! ✨️ ? ? ?✨️
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June 2023 by Jer Bane
Worst service ever!!! 4th time we been here when they are supposed to be open and noone is here, no signs on door except, saying they are open, we cant access our storage, noone is returning our calls no property manager will answer, we drove 40 milesto get here and our truck is due back today and the cost of fuel is high. Customer service line had no solutions ridiculous service. Dont rent a unit here, you will regret it!!!
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June 2023 by Alfred L Caverl II
Stavros and Robbie, was amazing went in looking for a storage room, walk the property, showed me around, asked questions to make sure that I was getting the right storage unit to fit my needs. I would definitely recommend the storage facility, these guys here are amazing and funny and also caring.
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April 2023 by Filiberto Trejo
I walked right in and was helped wonderfully by a man with a great beard! He was super informative and went above and beyond. The place was unexpectedly super clean and the process was insanely easy. Completed everything online and they even had a lock waiting for me in the storage. Awesome place!!!
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April 2023 by E RIV
Both my wife and I were taken care of by Mr. Stavros Robby, He was polite and attentive. It's hard to find good people with both talent and customer service as a basic skill set. He just has both and plain common sense. Shout out to Mr. Stavros Robby.Thank you,Edwin Rivera
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April 2023 by rjd 1253
Very nice place. The big frustration I have is that once you're inside, you cannot use your phone to get out of the building. No wifi inside the building is stupid. This day and age this is an easy fix. I'm not very happy with the people that work there. They aren't friendly, nor overly helpful o0
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March 2023 by Georgia Redeluxe
Gonna be a Karen here I guess but wow….. Sat knocking at the outside door for 15-20 minutes at 3:00 in the afternoon on a Tuesday . Someone finally came and unlocked it. After I went and got my stuff I tried to leave but the exit wouldn’t work. There was no way out. Tried to knock on the office door but of course nobody is there. sat knocking for another 10-15 minutes or so.. nobody ever came so I had to open the gate from the entrance outside in order to get my car out. As I’m here typing this review I’ve seen 2 other people come and leave because nobody is opening the door. Whatever this lady’s name is needs to be fired. She’s definitely not out helping people either because you can see all the cameras on the big screen.. god knows what she’s hiding out and doing. Fire her and don’t go here smh..
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March 2023 by Charles Austin
Do not rent a storage here. Moved in a month ago and already not happy. With no signs of improvement, the elevators are a hit or miss. They don't work some of the time. The customer service is well below par. Our storage door is barely functional and I've had to pop it on track a few times to open/close itDon't come here during any type of bad weather. Came here to drop off a few items before heading home during a bad storm. There's no back up generator so the power went out, got stuck in the elevator, couldn't get to the cars once out, and had to miss a day of work because they didn't get the place back running until 12 pm the next day.
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March 2023 by Mandy evans
Brice at castle Rowlett is awesome! I have used lots of storage facilities, but he was by far the friendliest and most helpful! The property is super clean and feels safe for a single woman to be at after dark.
