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February 2023 by Leo L.
Bankofamerica care to explain why both my business account and personal accounts have been closed without any notice? Or why I don't have the right to know why? I don't care about the personal side, but MY BUSINESS ACCOUNT!!!! You're closure supervisor needs to learn how to speak to customers of 22 YEARS!!!! THIS IS ENOUGH TO PUT ME OUT OF BUSINESS. The audacity of your people to speak to me with an attitude. If you bank at BANK OF AMERICA, I suggest going elsewhere. Since Covid this bank has turned to absolute trash. When I was calling earlier, I also noticed that BOA is an online bank. Somehow without knowing I became a BOA customer instead of BANK OF AMERICA private bank. That's right, BofA is the online bank that can be serviced at Bank of America private locations. Looks like I'll be sitting in the branch today until I get an explanation as well as the funds that were in my account. If you have the urge to share this please do. I want everyone to know how Bank of America treats long time customers and give expectations to the new. For the location I'd love to leave 5 stars but I will forever boycott anything with the Bank of America name on it. This location is filled with good people. Nothing but good to say about them. The bank manager and I had a great conversation while she was depositing my funds. The future was looking great. Even got set up to speak with a merchant services person to broaden my relationship with the bank. This was less than 12 hours before my account was closed.
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August 2022 by Autumn C.
Palmer and staff are very helpful and friendly. They are ready to help you with all your banking needs!
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June 2021 by Jonathan L.
I've been going to this location for years and when they closed a while back I was devastated! But lo and behold I drove by this week and saw the door open!!! I went inside it was like a breath of fresh air! The manager is still there super nice and sweet! New faces too, I'm glad y'all are open again, and Thank you Mery for the help!!!
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August 2019 by Paul S.
I've been in the Rowlett Bank of America multiple times recently and I have had great experiences each time. The bank employees have been very friendly and professional. The line at the counter can sometimes get a little long at peak times, but isn't that true at any retail location? At this location, I noticed that they added personnel to the counter when it got busy to expedite things for everyone. The bank also accepts appointments in advance, which is what I do, and there is minimal waiting with an appointment. It would be nice if the location had a drive-through teller, but I can still get a lot done at the drive-through ATM.
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September 2018 by Rebecca O.
I've been banking at BOA for almost 10 years and not once have I ever thought about going to a different bank. All of the employees here are super friendly and super helpful! Even when the line to the tellers is to the door they still manage to move the line super quick! They also have two atms in the building for after hours!
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July 2017 by Hari Gautam
Convenience but little bit busy.
