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June 2023 by Brock Ellison
Closing out my business and personal. Got charged over 300 in fees… Constant miscellaneous fees for not having a big enough account. Don’t use unless you keep $10k+ in your accounts.
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December 2021 by Fernando Castañeda
Trying to buy postage stamps? I suggest you try the postal office.? A bank is a bank not a postal office come on now. We are in the year 2021
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November 2021 by Charlene Gray
Claudia Gallegos assisted me today and did an excellent job in helping me. We set up my online banking and she was very patient, positive and adept in her assistance! She did a wonderful job and I am all set up and very pleased! Claudia is the branch manager at the Rowelet office.
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June 2021 by Jorge L
Seriously they charge $8 to cash there own checks.. Unbelievable…!!!
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September 2020 by Lana Clark
I just called the Rowlett branch with the simple question, "Do you sell postage stamps?" hoping I could buy some at the drive up window.They hung up without even answering!
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May 2020 by Charlotte Shannon
The worst, I mean the worst bank for small businesses. They don't know there blank from there blank. There corporate can't even communicate with their own Banks about how much money is in somebody's account. Don't get me started on the fraud department and how disrespectful and rude they are. I would recommend to go with any other bank except for BB&T.
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May 2020 by Robert Shannon
Worst bank for small business! They don't care about you. They will drop you for no reason and try to keep your money!!!!
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November 2019 by Mazen Mashfej
Unbelievably careless with people time!! It is not only the fact there is only one teller all day! ( it doesn’t matter if it is Monday or Friday!!!) But for some reason the employees in this branch are so comfortable and much more important than customers that they don’t give a damn about customer ‘s time!! It is not one time it is every time!
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September 2019 by Ed Sherif
Great banking experience. Robby Stewart very helpful, knowledgeable and offers great customer service.
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April 2019 by Chris M.
I wanted to open an account here. Ended up waiting for 20 minutes while the one banker talked on the phone. I guess it was important enough phone call to lose a customer. I don't have that much time to sit around waiting, so I left. Thanks for nothing.
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June 2018 by Marissa Patton
My credit card number was compromised and they were able to quickly give me a temporary card! Martha always takes really good care of me when I need checks or money orders or anything.
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February 2018 by NOEL LINDSEY
If you're making a mortgage payment they do ok. If you're cashing a check they do ok. If you're doing anything more complicated than that, pray you don't get Martha. When you can't give someone money because they can't follow a very basic train of thought it's time to move on. I did, and I've been on hold with their customer care line for over 25 minutes now. It's mid day on a Thursday. This is exactly why I pulled all of my accounts and went to capitol one. They're great by the way if you're fed up also.
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July 2016 by Renay Castillo
Slowest Tellers in the entire world.. takes 20 to 30 minutes to complete one deposit. The one star rating is so I could post.
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September 2011 by A Google User
Very Friendly, interested in our business needs, fast service