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January 2024 by don McCormick McCormick
Outstanding experience with ! Branch Banker Barry lvy over the Phone moving my C.D to PNC bank . McCormick Rowlett, Texas
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January 2024 by Taylor Thomas
Extremely rude
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March 2023 by Carol Nina
I'm waiting on a debit card after almost 4 weeks and no card. I couldn't close the account due a POA error on your staff. You have excused for every visit, so I closed all accounts.
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March 2023 by Jorge Capella
Friendly bankers. Always eager to help. As soon as you enter the branch someone will greet you. You feel valued.
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August 2022 by Emily Torres
Was on hold for over an hour. legend has it Im still on hold
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November 2021 by Hayward Rigano
Horrible customer service. The worst banking experience possible.
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January 2021 by Karrie Jarnagin
The team is very helpful and customer focused.
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November 2020 by Tonya Price
LOVE THIS BRANCH! Thank you to Katie Williams and her coworkers! I went in to fix an issue with my account. I got the BEST service from this branch. They were absolutely what Customer Service everywhere should be about.( It's nice to go where everybody knows your name and you're always glad you came.)
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November 2020 by John Cee
Worst bank ever. They are holding my money hostage
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July 2020 by Bee .D
I broke my neck to make it to the bank just to pull up and have to people holding the line back from being able to get in your individual banking line. So even though I was there before they closed I was pretty certain I was not going to get help because of the long line. But I was wrong I was there well after the time of closing and they still helped me. With this pandemic going on and all of the different stressors it can cause it was really nice to know that my bank had my back and knew exactly what I was going through and wasn't going to just hang me out to dry did they were going to help me I've been begging here for many years and I absolutely love this Bank and all of the people that work here
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December 2019 by LaTanya Chappell
I was a little nervous after reading the reviews. However, Barry and everyone else was extremely amazing!! It was a distance for me but I will definitely be back!!
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November 2019 by Minerva Pineda
This compass bank is ridiculous! I’m here in line waiting like for over 20 minutes they only have one teller working drivethru and front!!!! Bad bad service!!!!
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July 2019 by Stephanie Davis
I made a deposit at the ATM & it has to be “pulled
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February 2019 by Jolene Grafton
You know the feeling when someone calls you after not talking to you in months and they ask if they can use your truck to move? That's the feeling I get every time I had to deal with these guys. If there wasn't something in the deal for them to make money, they weren't really interested in talking. The whole company is built of sales people who have second jobs as bankers. You can expect to be offered what sounds like amazing deals and accounts only to find you are getting the short end of the stick. The only reason they get 2 stars is because of how clean they keep the interior of the bank. I've since moved my accounts to another company. I hope it is a better experience.
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December 2018 by Shuhrat Latipov
Staff very friendly and helpful