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December 2025 by William Bruno
Ruben and his Team do amazing work! Ruben will talk you thru the entire process and work with your insurance to insure you are treated fairly. I highly recommend you use Car Tech Collision for all of your body work.
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September 2025 by Matthew Weseman
Excellent service and wonderful people working at this place.
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April 2025 by JOHN MALCZEWSKI
They fixed my lexus perfectly for a great price. they are at $60 an hour which is GREAT price
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March 2025 by Cindy Willman
Great experience from start to finish. They worked seamlessly with our insurance company, provided status updates every couple of days, and the end result was high-quality, undetectable repairs. We are very pleased and happy to recommend CarTech in Rowlett!
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February 2025 by Andrew Moran
Did what they said they would do. Reasonably priced. Great customer service!!
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October 2024 by Ken Sperry
They do a great job, I have used them on 3 different vehicles, and I would recommend them for your vehicles as well!
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August 2024 by Matt Blanton
I just love working with Reuben and Anna. They have been friends of mine for roughly 30 years and everything they do is amazing.
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July 2024 by muhammed shareef
Friendly folks, gracious enough to fix a door problem quickly
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January 2024 by Kev in
The people that run this shop are unprofessional crooks. Wish I could rate negative stars. Too much went wrong to list everything in this review. Email me and I'll be happy to share all the gory details c**********5@yahoo.
Went to have them repair a front end collision, and had them do some minor work while they had it in their shop (affix the spoiler and trim). They didn't repair the work properly (on the wreck or the additional work), and tried to place blame wherever they could except for themselves. I have warranties on the repairs, and they will not honor the warranty. Trying to decide now if it's worth the time and effort to go to small claims court, but hopefully I can save you from making the same mistake I did. RUN FAR, RUN FAST!
I dealt with Ruben. During the original repairs, they forgot to replace some parts. When I realized this, and took it back, he told me to take it to another shop "because we don't have any mechanics here," to determine whether HIS SHOP actually missed what I claimed they missed. This would mean that I would have to pay another shop to tear down the front end of the car to see if CAR-TECH screwed up on the work they did, warrantied, and State Farm paid for.
Upon taking the front end apart, it was discovered that, indeed, the repairs were done incorrectly. Furthermore, the additional work I had done on the spoiler (affixing it to the vehicle, as the weather stripping was coming loose), was done poorly. I asked him to fix it, took the car back, he said he DID FIX IT, but he didn't. When I asked him why he didn't fix it, he said that it was an aftermarket spoiler that didn't fit correctly, and he wouldn't honor his original warranty (THIS IS A BOLD FACED LIE!, it is an original factory spoiler that has never been removed). And if it were true (it's not), why wouldn't he say during the original repair that there were issues with it, or during my second trip, when he claimed that he fixed it again.... It was only after I noticed that it still wasn't attached correctly that he started making up stories about the part being wrong, and saying that he is cancelling the warranty.
Now I'm stuck with faulty work on the spoiler (money out of my pocket), and still have further problems that weren't fixed on the original repair (which State Farm would have paid for), and he is telling me I need to take it to a real mechanic (boy, there's truth in that... their workforce obviously isn't skilled, knowledgeable or honest). I spent hours on the phone with him and the State Farm adjuster, and both the adjuster and myself agreed that Ruben is inept and dishonest (in my own words, he's a lying crook that won't take responsibility for his own shop's faulty work).
Despite my anger while writing this review, I was completely level-headed and calm while speaking with him on the phone about this, yet he kept hanging up on me... (easier than admitting he and his business are incompetent). I could go on with much more detail, that would make you cringe (and make my attorney giddy), but I will leave it at this... GO ELSEWHERE! I don't know of a great place to get your car fixed, but I can tell you its NOT CAR-TECH!
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December 2023 by Don ThatWon
Great to deal with
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September 2023 by Elma Sob0
Very fast great customer service ? ? ?
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September 2023 by Brian Schwartz
Very good work
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September 2023 by Holly Eguez
Enterprise picks up here. Friendly, seamless
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August 2023 by josh
I Highly recommended cartech they Did a fantastic job !! my car looks like new I couldn't be more happier with the quality of work ???
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April 2023 by Bradley Taylor
This shop was referred to me because of their honesty. I called them and described my issue. They said they were unable to fix the same issue for another customer and suggested I work with the dealership. Who does that?
