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September 2025 by Mando Time
The man who answers the phone, speaks in a very condescending way. On top of that he uses scare tactics and word games to convince you that you need extra work—before even checking the car, which they never actually did.
Don’t get me started on the labor rates! They charge $180 an hour, and when I asked if that was normal for a regular shop, he claimed everyone in the area charges $200 normally and that they were on the lower end. Simple research shows that is not true—this shop is clearly on the high end of the price range. In this area, $120–$140 is standard, with $170 being the absolute highest then your getting into specialty shop or dealership ranges. Even then, I can find other shops with better, more competitive prices by going “5 minutes” down the street to Dallas/Garland . Funny enough I did and saved $70 an hour.
I have a lot of experience with cars, and trust me when I say these guys are trying to make a quick buck and take advantage of customers who don’t know better. If anyone leaves a good review, it’s because they don’t know cars. Correct that man, hire honest people, do honest work, and charge fair prices. I didn’t get any help—I took the loss on the chin and paid the “check-out fee.” I’m writing this to warn other customers and give feedback to the business. I hope this reaches the owner. God bless.
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September 2025 by Carol Bazán
Awesome assistance by phone and guidance through a rough time with my vehicle... excellent communication and pretty reasonable pricing! Deft my go to whenever i require mechanic help!
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August 2025 by Gloria Griffith
Excellent service at a fair price. Gloria Griffith
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July 2025 by mine me
The team at Creekside are always courteous and friendly. They are very knowledgeable across a broad spectrum of vehicles. I have been taking my truck to them for more than a year and they work well with me.
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March 2025 by David Griffith
Always friendly and always do good work. At a very fair price with hallelujah, recommend them for any kind of automotive work.
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August 2024 by Kevin Gonzalez
Been looking for a mechanic that could take their time with my mom’s car and finally found one with Creekside. Will be returning for anything mechanic related even if just the basic oil change.
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August 2024 by Diego Jimenez
A really helpful and friendly Business. They helped me fix my car and didn’t charge me also. We need more people like them in this industry. ??
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August 2024 by TsangGang
Jory & Nate provided excellent, knowledgeable, and professional service. The whole repair experience was fuss-free, quick, and painless. We will definitely be repeat customers from now on. Thanks again, for the shuttle service -- you made it that much easier for the customer. Y'all are good people.
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July 2024 by Stephanie Simmons
Was here from out town left vehicle for three days . They said would be done knowing we lived hours away we show up and they didn’t even touch it/ and said sorry to bad. Did not care that now we have to go back another 3 hrs home then 3 hrs back again because it will be ready , “Monday” he lied right to our face and cost us 3 days and 6 additional hours of drive time and extra cost for a rental. TERRIBLE customer service.
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June 2024 by TANEISHA WOLFE
Good quality service and people
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June 2024 by Stan
Extremely satisfied with the service, went in today and they were the nicest people. Very helpful and reasonable! Honest mechanics!
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May 2024 by Tyler Portillo
Needed a steering wheel replaced on my F-150. They were able to replace the wheel in just a little over 1 hour & it looks great!! Great local auto shop!
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May 2024 by Amanda Robertson
Honest and great work
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April 2024 by Sami Sobie
Jory was so honest, kind, and helpful. Will continue to come here for my car needs. Highly recommend Creekside Automotive.
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March 2024 by Karen Gonzalez
This is the place/professionals we entrust both of our very high mileage cars to and have for almost 5 years. Every visit we have they provide detailed, honest explanations about the needed repairs without adding unnecessary repairs. We will continue to use and recommend this business for now and any future cars we purchase.
