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November 2023 by Betty James
This store horrible I was there to pick up a prescription and a few very expensive other things I tried to get into the restroom it was locked I told the girl in the pharmacy she said walk to the front of the store seniors are always in that store at least try and accommodate them and moms with little childrenI'm moving my prescription to Walmart see why they have a low rating one star is to good.
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October 2023 by Google user
Not surprised. They’re deleting reviews . This used to be an amazing pharmacy . It has went DOWN HILL . The woman (Indian lady ) was extremely rude many nights and specifically last night . My kids have TWO insurances. She tried to argue with me and was charging a $30 co pay . After requesting to speak to pharmacist Samuel (nice guy) helped .\\nIt was $0 co pay AS I THOUGHT .\\nThis is an ongoing issue. The people are rude . The wait times are horribly long .
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October 2023 by Kat Be
Not surprised. They’re deleting reviews . This used to be an amazing pharmacy . It has went DOWN HILL . The woman (Indian lady ) was extremely rude many nights and specifically last night . My kids have TWO insurances. She tried to argue with me and was charging a $30 co pay . After requesting to speak to pharmacist Samuel (nice guy) helped .It was $0 co pay AS I THOUGHT .This is an ongoing issue. The people are rude . The wait times are horribly long .
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October 2023 by Kat Fayeb
They will print out WRONG DIRECTIONS TOO ! I just called to clarify the directions as they dont make sense. They said Ops that should say 20ml day 1 and the 10ml day 2-10 . SMHIncompetent !!!!! Do not go here ! My daughter is 5 ! This is ridiculous !!!!!!!
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September 2023 by D S.
By far the worse CVS around. Unorganized and slow. The pharmacist and or their assistance barely speak English making it hard to understand what they are saying or asking you. Hope their reading skills are better when filling out the prescriptions.
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September 2023 by Nutty B.
This pharmacy unfortunately has taken a turn for the worse it's a plethora of issues I do realize being a pharmacist can be quite challenging but when you sign up for something combined with ethics you must do your job correctly very misleading with come back in 30 minutes Medicine is Big pharmacy business it's a bit over their head so I won't completely place the blame on them but I will not be making excuses for the bad handling of customers
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September 2023 by Alyssa Dequeant
Pharmacy staff are friendly, easy to fill a prescription or get a flu shot. Good access to Highway 66 and Dalrock Rd.
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August 2023 by Kristin S.
The pharmacy is understaffed and overworked. They made the register worker stop helping customers and do other tasks while the line continued to get longer and longer. Horrible!
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August 2023 by Chuck Reynolds
Avoid this pharmacy like the plague. Highway 66 at Dalrock in Rowlett Texas. I have never dealt with a pharmacy near this bad. I was forced to use them because of my insurance but you can bet i'll change insurance at renewal time. When they run low on your prescription they will only fill a 90 day for 30 days and then you can't get the extra 60 days back they make your doctor write a whole new prescription My doctor's office hates them. That is a cvs policy. It is unbelievable how many times they are either low or out of medications that I need refills on. They will almost always take 3 to 5 days to fill a prescription. They are rude and incompetent. Avoid this pharmacy
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August 2023 by Chuck R.
Avoid this pharmacy like the plague. Highway 66 at Dalrock in Rowlett Texas. I have never dealt with a pharmacy near this bad. I was forced to use them because of my insurance but you can bet i'll change insurance at renewal time. When they run low on your prescription they will only fill a 90 day for 30 days and then you can't get the extra 60 days back they make your doctor write a whole new prescription My doctor's office hates them. That is a cvs policy. It is unbelievable how many times they are either low or out of medications that I need refills on. They will almost always take 3 to 5 days to fill a prescription. They are rude and incompetent. Avoid this pharm
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July 2023 by Jesslyn G.
I'm not sure what's going on with the staff at the pharmacy. This has been the worst, most unorganized, insensitive, clueless, cvs pharmacy I've ever been too. They are having their customers sit outside in godawful long lines while they take over an hour lunch. My dad left the pharmacy shaking and I'm tears because they claim they don't have his medication and never got anything from his doctor. He has been out of his medication for three days now because they can't get it together. This is unacceptable and the lack of empathy their pharmacist has is unbelievable. Corporate needs to take a look at what's going on at this store.
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April 2023 by Jamie Horton
The CVS on Dalrock in Rowlett by far the worst customer service I’ve ever experienced not just this time, but every single time I go and it’s always the worst most rudest individual that works there on the receipt for initials are FNU i’m not sure what her name is middle-aged, Hispanic girl, possibly the rudest person I’ve ever met in my life not just to me but you everybody in my family and I assume other people I’m not sure or maybe she’s single not my family for whatever reason
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April 2023 by Nelson C.
Do not use this place for deliveries!!! Pharmacy ion point but the Walgreens workers are lazy and sit around
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December 2022 by Christopher Ryan
Pharmacy member are always kind despite the huge amount of service this location does. Pretty clean and well stocked too, can't ask for much more in a convenience store.
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May 2022 by Ernest Vilches
National chain