-
March 2024 by Jimelero Y.
Okay went here to get a tire fixed I just got it replaced and they come out with this mess of a tire if you don't like your job or at least put effort in to at least Cleaning your work then don't work at that place Will Not be going again .
-
February 2024 by Isabella C.
I walked in no one is up front to greet me. Eventually someone comes up and she is lowkey pretty snarky. Me parents didn't want me to go to them in the first place so when she tried to schemed me for something else I said no thank you I'm going somewhere else. She just kept pressing me about why. Like I'm just doing what my parents told me. She also wouldn't give a man any kind of time stamp of how long he could possibly be there. Everyone can have an estimate I work in business and grown up all around it. So just though that was crazy to not give the man a time estimate even though it could be longer. We ask for a reason. It was just not the best conversation from her. Other than that the service was pretty quick even though they were short staffed.
-
February 2024 by Oscar Marquez
I recently visited Discount Tire for new tires, and I couldn't be happier with my experience. From the moment I walked in, the staff (Jake) greeted me warmly and was incredibly knowledgeable about their products. He took the time to understand my needs and recommend the perfect tires for my car. The service was fast and efficient, with my new tires installed in no time. Not only that, but the pricing was very fair compared to other shops I've been to. Overall, I highly recommend Discount tire for anyone in need of quality tires and exceptional service. I'll definitely be returning for any future tire needs!"
-
February 2024 by Louise C.
I just got my tires checked and filled by a nice young man named Jordan. His manager is Patrick. He is new and so attentive and willing to serve the customer. I recommend everyone goes and asks for Jordan !
-
February 2024 by najones33
Service was quick! Great service!
-
January 2024 by Kaleb H.
I walked in and asked for 1 new Michelin tire for a 2019 stock Ford f150 (nothing special at all) and was quoted $500+. So I asked for something similar (Bridgestone ended up being similar). I was told the Bridgestone was a $30 difference... As I was on the phone with my boss about replacing the tire, I said we're definitely not playing that and the guy dropped the price to ~$300. I told him that's way too expensive for 1 tire when the website says it's way cheaper and he said "Well, then what are you doing here?".... What do you think I'm doing here??? .....Dude, I want ONE tire that isn't $500+ for a tire worth ~$260 from Discount Tire.... They try to rip you off, so please beware.
-
December 2023 by Adrianna Perez
I went to get my tire checked for a flat. The men who changed my tire to a spare broke my key that puts and removes my lug nuts. Then tried to say my lug nut key was like that before, even though I have never had a flat before to need the key to remove a tire. Then one of the sales men said it would be okay to drive with only four of my lug nuts, even though that’s dangerous and not recommended. I had to say that I was not comfortable driving with just four for them to put on the last one.Update: the store manager made it right, ordered a new key and was very nice.
-
November 2023 by DK Lowe
I ALWAYS USE Discount Tire in Rowlett !!! Mgr is AWESOME. All employees are so so friendly. They are always full of customers because they're great, but they still get you in and out as quickly as can. I'll go no place else !!!!!
-
November 2023 by Brooke Kahlich
I needed 4 new tires but I needed to get back on the road quickly and the manager, Chris, worked with me getting my car completed within the hour. He was so fantastic in helping easy my stress. Everyone was so sweet to me because they could see I was so anxious to get back on the road. If I'm ever back in the area and need help with my tires I'll only come to this location.
-
November 2023 by Cloudy Puffalottasmoke
I've used discount tires for my entire fleet of service and personal vehicles. I have had a great working relationship in a symbiotic industry.. i gotta have tires. They gotta sell tires. So, it works out in a significant way. The ease of their great location and always pleasant staff makes one of my daily issues go away... I have to say, though, today I found out ot is pointless to make an appointment . I called around 2 and made an apt for 4:15.. it's 5 :25. And they just pulled it in 5 minutes ago.. not such a big deal, yet why offer to make the appointment when it's not gonna be honored. Lol. They are not even busy as usual today. Other than that , they only had 1 tire for me. When I needed 2 was disappointing. Luckily the blowout was only one side. I do like to purchase the tires at the same time to keep them in balanced wear patterns.. I will still be using discount tires and still recommend their services. Just don't bother with a appointment...
-
October 2023 by Marva Scott
I received excellent customer service and recommendations from my Advisor Edwin Manning. He was very knowledgeable and helpful and got me out in time to make another appointment. Great service and prices!
-
October 2023 by Gary Bryan
Great Service!Clean Bright FriendlyTold me it would be finished in an hour and a half.45 minutes later they called my name.Very ImpressedWill certainly return!!!
-
September 2023 by Shannon Daniel
Stopped by this God forsaken place because I had a big screw puncture the center tread (which is safe to repair) on my front tire. I purchased all 4 of my continental tires, which are supposed to be the "best" from this same location less than a year ago. Assuming that they would take care of me and plug the tire...the opposite happened. This guy named Alfonso goes out checks all of my tires with the tread checker and I noticed that he turns the wheel all the way over checking the inner part the tire (the one with the screw in it) trying to get the lowest tread measurement. He comes back into the store and tells me that they can not repair it because the treads only have 4/32 left and that I had drove over 40,000 miles with rotating the tires. It's been less than 30,000 since I have purchased them! So I asked them if they can warranty it out instead and he says no, that the warranty only covers road hazzard. This is ridiculous! They will do and say anything to just sell you a tire instead of taking care of their customers. I'm not going to do business with this location anymore or DiscountTire altogether. This is the third time I've had a bad experience with them.
-
September 2023 by john erk
To begin, I have been a regular at this location for years and they have been taking care of my vehicles, but the way I got treated today was unacceptable. I dropped in for an air check at 1 pm today, they said they would have to take care of one of my tires and gave me an appointment for 4 pm. When I arrived at 4:09 the employee at the front could not find my appointment, and told me because I was 9 minutes late my appointment had to be cancelled. I do not think this is the right way to treat a customer, I was told that they looked around and could not see me so they cancelled. Instead of doing this they could give me a call to see if I was coming or not before cancelling. 9 minutes isn't a time that can't be made up, especially when half the store was empty, so this approach is completely wrong and unacceptable.
-
September 2023 by Marina Ontiveros
EDWIN gave me HORRIBLE customer service. They said they will not replace my tire yet it has warranty that they shoved down my throat to purchase. They tried to lie to me saying they were gonna give me discount on new tires yet they were charging me full price. Aside from all this they had me waiting in line for 20 minutes without saying a word to me. If you are a WOMAN do NOT come here, they will take advantage of you. Now I have a bad tire and Edwin made me scared to go talk to them, they treated me horribly.