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February 2024 by Rob Carlile
This is the only place I trust to do my oil change and state inspection, I have been with Firestone for years and never had any problems with their work.
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February 2024 by Nadya Menges
This Firestone location is the one to go too. Jenna is the best and takes care of my car and never lets me get scammed. Jenna is honest and reliable when it comes to what my car needs. I've gone to other Firestone locations and they have tried to do me wrong. Its worth driving from Forney to Rowlett to this Firestone. I will continue to come here. They make the experience great! Thank you Jenna for taking good care of my car and me!
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February 2024 by Cary Bell
The staff was very courteous and knowledgeable.
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January 2024 by Carla Pezzia
I'll give two stars because I have had good service in the past, but my more recent experiences have turned me away as a customer. I've been going to this Firestone for a couple of years (and Firestone in general for at least 20), but two of the last three times I've been have left a bitter taste in my mouth. I had scheduled online an appointment for this morning that was confirmed last night by email, stating that I would have to wait in-store for my car. When I went in, they said they didn't have anyone who could work on it right then because it was so busy given the coming storm. If you can't honor an appointment, then don't confirm them. When I called later to complain about getting an email saying my appointment had been updated to Tuesday, Jenna tried to tell me that my appointment hadn't been confirmed, when it in fact had! I get that they don't always know how busy it will be, but they should be able to manage their time to honor appointments as confirmed. If they can't, then they need to stop scheduling appointments. At the very least, I should have gotten a phone call before going there to say I would need to drop it off, or expect to wait a long time, instead of waiting to tell me when I got there and wasting my time and gas.
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January 2024 by Lauren Long
2 hour oil change. I understand if you don’t have the staff, maybe try not to overbook? I brought the car in at 9am for an oil change and tire rotation, should I have to assume that’s not enough time to make it to work at 11:30? I am currently still sitting in the shop at 11, car not ready, texting my boss I’ll be late.Edit: this was not a walk in, either. I made the appointment last week for 9am today.
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January 2024 by David Whitmore
Jim Henry is the BEST manager I have worked with in all my years going to Firestone in Rowlett! Great communicator who cares about the customers. He also has a woman working there, I think her name was Lo. She was also friendly and very helpful and knowledgeable. Highly recommend this store!
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January 2024 by Roxanne Deaton
friendly staff good value
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January 2024 by Sunil Das
I hate Firestone. I go there because i have a flee vehicle.
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December 2023 by Debra Reynoldskghlxmjk
Everyone there was very nice, and Jenna at the desk was very helpful and nice
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December 2023 by Al Alberts
Trusted place for your car care. Honest, competent folks. Call and make an appointment for easy 'in & out' service.
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December 2023 by Faith Summers
Very late post! Jenna and Lo - thank you for being there! You have made a believer out of this customer! I’m so grateful for the consistency, honesty and most importantly, for being at this location. You, both, make my visits very comfortable and not intimidating!! So welcoming and so accommodating, even the smallest task. I appreciate y’all and so thankful for your presence! Y’all have been so welcoming and have gone out of your way for the services I’ve come there for!
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November 2023 by elijwash
I advise to not come here for anything but maybe some tires. Took my vehicle in to fix my oil pan and replace valve cover gaskets to stop a leak. Worst decision I’ve ever made. One week after pick up I went to the dealership I work at to get an oil change. After I put my drain plug back into my brand new oil pan, my car started leaking again. Dripping from same spot (the plug) I brought it in for. They took 3 weeks to fix what they already repaired, they kept telling me bogus info that repairs weren’t covered because I did an oil change. Granted they did fix the leak, but come to now valve cover gaskets is still leaking. Please save all time and energy and try to find new location to finance repairs with.
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November 2023 by Patricia Layer
Stopped in at Firestone on 11/16 as the windshield wiper fluid had run out. Lo immediately filled it for me with a smile and didn’t charge me. I have always had excellent service at this location.
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September 2023 by Diana Padilla
By far the best auto shop I've ever been to. Jenna and Jimmy are so kind and really take the time to explain everything to me, which means a lot to me! A lot of mechanics will talk down to you and take advantage. They always try to help me out with the cost wherever they can too. Thank you!!
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September 2023 by edgar morales
On Saturday 12/8 I took my car for diagnosis because it had vibration, they told me that I needed 4 new tires for $1100 and I also needed shock absorbers and Stuarts for $2500, I told them that I was going to take it for a second opinion and then they said that vibration will go away if I only change the tires, but that's what the technician recommended.they didn't even try to balancing the tires.Today 8/23 I took it to Discount Tire to get a second opinion and they were only out of balance $60.00 I had to pay because the tires were from another place. I have been taking my cars to this place for more than 15 years but never again.
