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November 2023 by C. K.
Stopped in to buy Tyler laundry detergent. Gathered my one item and went to check out at the register. There was one person in front of me. She was buying three items and was chatting with the associate. The associate was looking under the counter and handing the customer items for feee and many samples as they proceeded to chat. I watched, listened, and waited more than 10 minutes. I then put my item back on the shelf and left the store. I tried to shop local but Amazon will have to do today. This similar thing has happened before, so I think I've learned my lesson.
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September 2023 by Phil Bueno
Friendly and helpful staff. Clean and organized. Not a big store, so not everything you may need, but definitely had the essentials and a much easier in and out experience.
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September 2023 by Katherine S.
We discovered this place when we needed chlorine for our hot tub. Inside the store there is a nice gift area with items that are unique for a friend's birthday or even your home. From Tyler candles and laundry soap to seasonal decor and even shoes, this is a great place that has something for everyone. Not your every day hardware store.
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September 2023 by Matthew Cox
Very clean and well designed location. The staff is very friendly, knowledgeable, and helpful. Highly recommend giving Jabo's a try before one of the bigger box stores (orange and blue).
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August 2023 by Victor Barreda
If you want to walk in and out of this place with just what you came in for you better wear blinders. There is so much I don't need but want in here. I went in for a circuit breaker and left with my breaker, a hoodie, a cooler, a candle, and a tumbler. It's so nice and clean in here.
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August 2023 by Greg Van Hyning
I bought a new Traeger Ranger pellet grill and what a great shopping experience. Brian, who is the store manager, helped me with my purchase. Brian leads by example, as he was stocking shelves when I came in. It’s not often you shop somewhere and you feel like you’re dealing with your neighbors. This is my “go to” for all my grilling and household needs.
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August 2023 by Lori D.
I have only been to this store a handful of times but customer service is great. When you're walking the staff asks you if you need help and you're not having to look for people for help. I walked in Doug approached me I told him I came in to make a copy of a key and was distracted by all the cool stuff in there. He took my key and had them made while I was literally just browsing. Brian I have seen a couple of times and he's super friendly as well. I believe most stores have lost this type of treatment for their customers great job and great team.
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June 2023 by Kevin Jones
Best service ever! Came in with parts from outside water hydrants needing repair and received service well beyond what I expected. I'll definitely recommend your business and team.
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June 2023 by Guzzi Fabrication
I always go there for the bolt and Hardware selection by far best in this area and I would choose this location over Rockwall any day several negative experiences with the staff at Rockwall
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June 2023 by D. Scott Mackenzie
I had been shopping here since they opened. I recently bought a 12 dollar pex fitting and when I went to install it it turned out it was defective. Took it back to the store and found they did not have the same item on the shelf, but I found a fitting that would work. Went to the counter and asked to exchange the item. They called up a manager who accused me of trying to scam them! Whatever... Went to HD and found the item I needed and bought it there. Such a shame because I always try to shop local, but not where I'm not wanted.
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May 2023 by R J (BB)
Omg! Jason was awesome. He went over and above to help us. He explained everything that was needed and why and even put the part on for us at the store.I could tell Jason really enjoys talking and helping people and most importantly he loves what he does.The best service ever. Cudos to Jason.
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May 2023 by Russell Ross
The selection was great and staff on point, I ask and soon received the exact cleaning product I needed most. I desperately wanted to clean the ( rust stains) from our littlest room si the shiny porcelain looks clear,clean & usable again. I recommend ace hardware for all your needs and wants
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May 2023 by Jose Broderick
Wanted to buy Roundup for weed control. Decided to buy the Ace brand. It had the same guarantee . Support for my neighborhood store I thought. Previous visits warranted this. Great experiences before this incident. Love the selections n assistance when I’m lost.I bought the Ace brand weed killer and used it up in my areas of concern. Four days later it had very little to no effect on the weeds. Used it all ..upon returning for a similar replacement, the supervisor wouldn’t honor th guarantee statement because the container was nearly empty. That usher couldn’t give a replacement or my money back because I enjoyed using it and I wanted money back. I jut wanted Round up equivalent as stated in the back of the bottle if not satisfied to return to place of purchase. Didn’t get a replacement. Bought Roundup instead because I was beginning to hold up the line. I didn’t enjoy the use of the weed killer that didn’t perform nor the attitude presented to me by this individual in position of authority .. customer service fail. Will take my business to the competition You have cancerous problem to solve
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May 2023 by Google user
Omg! Jason was awesome. He went over and above to help us. He explained everything that was needed and why and even put the part on for us at the store. I could tell Jason really enjoys talking and helping people and most importantly he loves what he does. The best service ever. Cudos to Jason.
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May 2023 by Sean C.
They have staff that tries to help you. They have CASHIERS! I did not home improvement stores like that still existed.
