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January 2024 by Danny Murillo
Great and humble people
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November 2023 by George Perry
I already had an account with Metro for my wife's phone. I was trying to transfer my phone from Consumer Cellular. I went to the store in Rockwall. I was told that had never made this type of service change and I would have to call customer service. I called customer service. They were unable to get the information they needed to make the transfer, Was told to go to a store. I went to the Rowlett store and AZ took about 15 minutes, To make the transfer. He deserves a big pat on the back. He is obviously very competent and knowledgeable.
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September 2023 by Natasha Marsh
I love coming to the store AZ he is a amazing person ibis personality is so great the customer service is great. Come and get Metro Phones love this store I will always come here….❤️❤️❤️❤️
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August 2023 by Gretchen B.
I live in the area which makes this location incredibly convenient and the sale associates they Use to have were incredibly nice, helpful, clean with a good selection. Well as of a year ago maybe 2 their store is still clean with a great selection but what makes it a horrible experience now is the sale associate they have there. He is Rude and very Pushy! I asked for his name and he brushed me off to start on the next customer when I wasn't done with my transaction! Like I said this store was convenient as I live a few blocks away well I guess it doesn't matter what Metro I go to now unless we're talking about their inventory.
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March 2023 by Claudia Felix
I love this store. AZ the manager is awesome. Great customer service and always have the newest tech with the best prices. I absolutely love this store.
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March 2023 by nicholas hobbs
AZ is excellent!! Great service and very helpful. The only Metro I go to!!
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March 2023 by Abdul Ahad
The customer service is very good at this store. AZ is the man who helped me with every issue i got with my phone.Definitely recommend everyone to prefer this store.
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March 2023 by Noman Khan
The customer service of AZ is so impressive and very helpful highly recommend this store.
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February 2023 by Debbie Belcher
I got what was supposed to beA new deviceAnd after I installed Facebook and GmailSomeone else's login information was already saved on the deviceAnd then their explanation for it was insulting
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December 2022 by Lilly Shirley-Goodman
I went to 9 stores looking for the phone I needed. It had to be a particular phone. This MetroPCS had what I needed and both gentlemen went above and beyond for me. Then they told me all the promotions metro had going on. Hands down the best customer service I have ever had. I will come back. Here and I love an hr and a half away.
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November 2022 by Randy Allen
Treat regular customers like crazy all about new onez
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October 2022 by Kitty Graves
AZ was very amazing! Was very helpful and sweet. Gave me a free birthday gift!
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August 2022 by Theresa Bowens
AZ always let’s me in on the latest deals and is very helpful whenever I have a issue. He is the best highly recommended
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August 2022 by Jericah Wright
I walked into the Lakeview Parkway location today for a new screen protector for my phone and Az was the most helpful person in the last 16 years since I started using Metro PCS. He was the first person to let me know I was a "loyal" customer and that I was qualified to get a FREE tablet. He also lowered my phone bill by $13 because I wasn't using my Amazon. This was by far the BEST experience I have ever had using Metro. I will only come back to see Az!!
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August 2022 by Angelica Hornsby
I'm usually all for leaving good reviews and applauding people for their efforts, but I am VERY disappointed in this location. I went into this location after moving to Rowlett and not wanting to make the drive to Rockwall for my usual store access on this particular day. The worker continuously asked me about adding a free line to my account and I did not want to. This was April 18th. Apparently a free line was added to my account and someone has been using the phone since April. I would not care if the phone was free or not, it is ridiculous to add things to a person's account without their authorization...I was employed by BIG DOG PCS years ago and I know that the reps in the stores have quotas to meet but it is NOT OK to add a line to someone's account without their permission. I will never return to do business at this store again because I do not see it as a trustworthy location. I have had service through MetroPCS since 2015 and have never had anything like this occur before...DO BETTER! EARN YOUR SALES AND MONTHLY BONUSES the RIGHT way!
