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February 2024 by Tiara Scott
Love the store, great little place to shop and care for yr pet.
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January 2024 by Stephen Moughalian
Lot of stuff 50 percent off
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January 2024 by CJ Martin
My little girl loves the Frozen yogurt.
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December 2023 by Mark Hillebrand
Love the self service dog bath. Brush, shampoo, conditioner, towels, blow dryer all provided.
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November 2023 by Carol Evans
Location, location, location! This is VERY handy to both Rowlett and Rockwall shoppers. It is easy to get in and out of the shopping center too. Despite it being an Unleashed store, it has everything I could want, except RX prescription foods, i.e. Science Diet Giomme for Sensitive Stomachs. Otherwise, it always has what I need. Wish they provided Biogroom shampoos and conditioners. They are wonderful and they totally eliminate "doggie" smell for a long time. Also, a full line of Royal Canin dog food would be perfect. It is expensive, but not if you consider teeth cleaning is not necessary when on the food!
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November 2023 by Pamela Asbell
The people that works at this store are super nice and very helpful. I will always use this store just for the people that works there.
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October 2023 by Angel Nicoe
I arrived at 9:50am for my 10am appointment. The groomer arrived at the time of the appointment beginning. The other staff that was at the office around 9:50am made a rude comment stating my dog looked matted all over. My dog was not matted. I ensure to brush my dog before bay grooming session. The hair cut was not at all what I discussed with the groomer. My dogs facial hair looked like it was only partially trimmed. They added a $10 fee for needing to do multiple different lengths during the cut and the cut appears that they did not do anything special and still used one all over length. The groomer did not clean the dogs ears well. That was the main reason I brought her to be groomed today and expressed this to the groomer before hand. My dog went to the vet a few days before this grooming service, yet the groomer stated the dog needs to go to a vet to clean her ears. The vet told me to have her groomed to clean them.I am not happy with her cut or the service I received at this petco. And I paid $100 for a bad haircut and added fees that I’ve never had added in the past.
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October 2023 by Daniel Hanson
The salesperson was courteous and was excited to process the return as it was her first.
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July 2023 by Phyllis Bruner
I love Vetco. We used them for our puppy for shots and heartworm/flea/tick medication and have had a great experience. The veterinarians are thorough and answer any questions. It’s also much cheaper than a traditional vet’s office would charge.
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June 2023 by Sam M.
We brought our grandson in to by a pet lizard. The girl waiting on us was a very hateful. We picked out a lizard he liked, then she was giving us an interrogation on the tank my grandson had. She then went into a rant she would not sell us the the one we wanted, but would sell us a smaller one. That was crazy... so I asked.."so you're going to dictate to us what we can buy and what we cannot?" She replied yes. Then she wanted to know about the lighting we had.... and on and on. My wife wanted to look at lights..and she refused and said she was going to talk to manager. She acted like she was picking a fight with us. INSTEAD OF MAKING A BIGGER SCENE in front of my grandson, we left. We went to PETSMART down the street and spent $150 or more on a pet and accessories. I did call corporate and report this, but I'm sure it will be disregarded. I have bought lots of pets/supplies from petco.... and with a grandson this is an on going issue. PETCO LOST A GREAT CUSTOMER.
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June 2023 by Shoshannah S.
I take my dog here for his shots when they do the vetco clinic. We were there Saturday June 3rd around 4:30. First the good stuff, the employees are so friendly and helpful. From the vet to her assistants, to the guy at checkout and the incredibly helpful, self proclaimed "cat lady"...a truly lovely staff. My complaint has to do with the temperature inside the store. It was a hot day, and there were a lot of people there...people who had to spend significant amount of time in line waiting. When I asked the staff about it, they said there was nothing they could do, as the thermostat was controlled by the home office in California. That's the most ridiculous thing I've heard in awhile. You should do better at taking care of your employees because I can't imagine how awful it would be to spend a summer day working there.
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June 2023 by kand2y504
Right down the street from my place. Smaller store so the selection is more scarse. Still a good option for a quick run in. Easy parking and good customer service.
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May 2023 by Marissa Renae
My puppy had a injury on her tail and I had to get a cone for her. I was in a panic and Katherine helped me find the cone I needed and she truly went above and beyond to help me
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May 2023 by K Rose
Great place to bathe your dog. They provide all the bathing supplies including shampoo conditioner towels brushes and blow dryer. In the nice deep professional style basins are perfect for containing your pup during bath time. It's much more affordable than a groomer at about $20 per wash, but you do the work.
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April 2023 by Brittney Scott
Don’t go to this location unless the younger gentleman are there in the afternoon. Absolutely terrible customer service! The old lady working the front in the morning on 4/20 should be fired…Tried selling me bags of dog food with pee on all the bags!! Encouraged me to still take the bags home after refusing to check in the back for more or call another store. Wouldn’t complain if this wasn’t $100 Dog food but the store was disgusting, and front desk was left unattended. Do better!
