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August 2023 by Lee Trevino
Clean simple same as wss prices are fair as if you would find on line some a little less some a little higher
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April 2023 by Maria Risalvato
They have a nice sneaker selection but seemed a little pricey for me , then again I'm kind of cheap when it comes to buying clothing and shoes LOL
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April 2023 by Kaylee Moore
Cashier Yvianna was really helpful. She went above and beyond to help me
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February 2023 by Shaunice Williams
Avoid this location. Treated with disrespect my entire visit.I came into the rack room shoes located in Rowlett Texas on 2/4 to return a pair of heels. They were originally purchased in Phoenix Arizona for New Year’s Eve. I decided to wear something else and thus needed to return them once I got back home to Dallas.When I entered the store I wasn’t greeted. I was absolutely treated with suspicion once I mentioned I was there to return shoes. The person I interacted with (Yessica- Assistant Manager) was extremely rude; she displayed none of the customer service skills expected in a retail environment. She told me the shoes were obviously worn because of the toe print within the shoe. I asked her to point out what she was seeing and she refused. I then asked “if they were worn don’t you think the bottoms would be showing signs of wear? Or even the heel itself?”. She then said…well if this is the way you received them you would have returned them the next day. I mentioned I got them while traveling which is why I waited a few weeks. I’m not exactly sure why that mattered as the return policy allows for 60 days. She refused to engage further. I asked to speak to a manager and she said I would need to return next week (I live 40 min away from the closet rack room shoes so that wasn’t possible). She then called her manager and spoke in Spanish (so not exactly sure what was relayed). At that point I requested the information for corporate.This interaction has absolutely left me with the desire to never shop at Rack Room shoes again. I don’t need to scam a shoe store by trying to return shoes I wore (the total cost was about $40). I feel I was treated with discrimination- especially as a black woman walking into the store.
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February 2023 by Shaunice W.
Avoid this location. Treated with disrespect my entire visit.I came into the rack room shoes located in Rowlett Texas on 2/4 to return a pair of heels. They were originally purchased in Phoenix Arizona for New Year's Eve. I decided to wear something else and thus needed to return them once I got back home to Dallas.When I entered the store I wasn't greeted. I was absolutely treated with suspicion once I mentioned I was there to return shoes. The person I interacted with (Yessica- Assistant Manager) was extremely rude; she displayed none of the customer service skills expected in a retail environment. She told me the shoes were obviously worn because of the toe print within the shoe. I asked her to point out what she was seeing and she refused. I then asked "if they were worn don't you think the bottoms would be showing signs of wear? Or even the heel itself?". She then said...well if this is the way you received them you would have returned them the next day. I mentioned I got them while traveling which is why I waited a few weeks. I'm not exactly sure why that mattered as the return policy allows for 60 days. She refused to engage further. I asked to speak to a manager and she said I would need to return next week (I live 40 min away from the closet rack room shoes so that wasn't possible). She then called her manager and spoke in Spanish (so not exactly sure what was relayed). At that point I requested the information for corporate.This interaction has absolutely left me with the desire to never shop at Rack Room shoes again. I don't need to scam a shoe store by trying to return shoes I wore (the total cost was about $40). I feel I was treated with discrimination- especially as a black woman walking into the store.
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November 2022 by M King
BE CAREFUL MAKING RETURNS!!! THEY WILL SCAM YOU!!! I paid $89.99 for a shoe, it was marked down at the register by $10.00 to $79.99. I returned the shoe and got a refund of $59.99 ($64.94 with tax) because "the BOGO promo changed since I bought the shoe." WHEN DOES THAT MATTER? Since when do you get only a portion back of what you paid for? Disgrace.
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November 2022 by Marissa Renae
You will find very high priced sneakers and other shoes here. Great quality shoes but overpriced :)
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August 2022 by Keisha Harris
Today I went in to find my daughter some new shoes as school starts Monday. One of their workers found it necessary to follow me through the store. She kept asking me if I was finding everything okay. Every turn I made she made. I felt uncomfortable at this point and was starting to get upset so I decided not to get anything and leave. When I was leaving she walked back to the front of the store said something to her coworker and they both looked up at me and laughed. She then goes on to say have a nice day. Of course I had to bring it to her knowledge that I was aware she was following me the entire time I was in the store. She then claimed she was putting shoes up I guess they were the new invisible 2000’s because I didn’t see anything in her hands at any point.
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August 2022 by Beatrice Anthony
Just left this store , and I must say the cashier that checked me out was RUDE!!! I think I see her name in her tag was Emma, and her tag showed she is a team leader. When I paid her I gave her the money in her hand, but when she gave me my change she placed it on the counter. Never said thank you when we were done either. I’ve worked in customer service for several years , and it has definitely change and not for better. I won’t come here again. I hope Emma sees this too!!!
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August 2022 by Karen Franklin
Not a bad store. Had more 10s than usual!
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August 2022 by Tasha Rush
Clean store and very friendly and helpful staff!
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May 2022 by Gladena Cole
This brand has really stepped up. I don't wear sneakers but the sandals and heels had me about to skip a car note payment. Classic but trendy. Friendly staff. Good location. Pricy but some really comfy heels.
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May 2022 by Karla Fuentes
Lying about prices. Promoting a sale. Price but charging you more
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April 2022 by D A
4/10/2022 Closed at 5:56 on Sunday even though the sign outside says 6pm. Whoever did that should be fired
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February 2022 by Kenny Johnson
Staff is really helpful and it's a really clean store
