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November 2023 by Savannah Jones
If I could give a zero I would. I come to this car wash often simply because the company I work for has van rentals for the handicapped, so naturally this wash being the closest it's what we use. We get the $8 wash every time. When our Van's are rented out they are not limited to the city or the state so they travel wherever they travel. I worked for a car wash company for 9 years, so I know an abundant amount of knowledge pertaining to this industry. EVERY SINGLE TIME I COME IN MY VANS ARE COVERED WITH BUGS AND EVERY SINGLE TIME I LEAVE THEY ARE COVERED WITH THE SAME BUGS. While entering the tunnel you will notice on both the left and right side there is a wand, those wand are connected to a chemical that is suppose to remove the bugs easily. The employees that stand at the entrance are what would be called "prepers" or something along the line of that. Thier job is to prep the vehicle before it goes down the tunnel. Part of the preparation process is if there are bugs on the windshield, hood, and back of the mirros they are to spray the bug chemical(we called it bug juice) on said areas and scrub with a sponge. This ABSOLUTELY NEVER happens when I get a wash. I am adding 2 photos of what the hood and grill of my van looked like when I got out of the wash today. Coming from this industry I am so disappointed and dissatisfying with the provided services
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October 2023 by ulises martinez
They are supposed to be open by 7:30am. They don’t open on time and they always say their system is down. I have a membership and 50% of the time end up paying another car wash. This usually happens during the morning during the week.
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September 2023 by Zsteppin
Been there 2 times both times my cars ended up damaged and they will not cover damages cause I left the lot cause I didn’t see the dent while I was there
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September 2023 by Daniel Jobman
AVOID at all costs. Edit. Looks like they mostly repaired the damaged rail, still not completely covered but I didnt stand around as they finished working. Waiting to be made whole on the damage done to vehicle to revisit star rating.Update. They offered me a a very bad option for fixing my car at a shop 40 miles from Rowlett and requested i leave it there for up to 48 hours! Am in the process of suing for the full repair cost. Will update once I've closed the case.
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September 2023 by Clinton Newsom
Nothing but great service from this car wash. The staff all the way from the management down have always gone out of their way to take care of me. The one time my vehicle didn't get fully washed management offered a rewash free of charge. If I could give ten stars I would. White water on Lakeview parkway is the best in the business hands down.Thank you and I will ALWAYS come back.
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September 2023 by jose morales
If I can give them 0 I would. All the personnel who are attending this car wash are so disrespectful, they don't care about customers, are so rude to tell you something. Always wash my car here but just one time try to vacuum first and then wash it and they rudely requested that I have to wash it first and then use the vacuum (nobody was on the carwash at the moment) the young lady is the worst person just because I'm latin they think I don't have money to wash the car or something like that? When other car was doing the same like me. Waiting to see if this company do something to keep their business in good standing because the next time they do something like this will take legal action for racism
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August 2023 by Aaron Ray
Didn’t realize how bad this car wash was. The young kids that ran it seemed to be nice, but I simply asked for a refund since I still had a Windshield, Grill and front Bumper full of bug splatter as well as my Wheels were still dirty and my Tires weren’t shined. The business should have a sign up front stating: This car wash does not guarantee a clean vehicle and doesn’t offer refunds. I won’t be back! Also, I will take the time to bring this up in the next city council meeting. Tired of spending money at businesses and getting lack luster service in return.
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August 2023 by Jesus Pantoja
Don't go if you have a low car, they bent a braket and scrapped my side skirt. They will not pay for the damage do to my car being older then 7 years. It's a 2015 nissan 370z worst experienceService: Auto detailing
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July 2023 by Quentin Whiteman
I own multiple memberships to this carwash. Great staff and carwash does a good job.
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June 2023 by Spencer Suggs
Most of the time I find that I get exactly what I paid for and the staff does a good job of keeping up with the pace of the vehicles. Occasionally I have to ask them to put it through again if I have more than just a couple minor bug splatters, but they’re always happy to ensure my satisfaction with the clean and that matters more to me than whether or not it gets done the first time.
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June 2023 by papi Agho
I Have been coming here since they opened few years ago, they are the best car wash in town and good staff too. I have multiple cars here and after I moved out of the area I still kept and maintains my accounts.Service: Auto detailing
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April 2023 by Cyn Frey
Just wanted a basic wash. Paid $15 and should have just gotten the $8 wash. Grill, bottom or sides and rear bumper still dirty. g side of front window still dirty. Won't be going back.
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April 2023 by Sara Hartz
They automatically signed me up for a membership and I’m trying to cancel. They did not give me a receipt one day and then the membership started. A scam but I saw it on my statement.
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April 2023 by CJ Martin
The business was just opening the manager or owner was so nice that gave me a free car wash.
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March 2023 by Haylee Lafollett
SAVE YOUR MONEY AND TIME!!!!! Do not go this place, if their car wash breaks something on your car they will not do anything about it!! Very unprofessional. Morgan, the manager does not know how to run a car wash!