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January 2024 by Elma Sob0
Girl was okay????
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December 2023 by Kelli Koehler
You have the ability to have 7 checkouts open but only 3 are open with 20+ people in line, and plenty walking out the door because they aren't willing to wait. Not being managed to its fullest potentional.
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November 2023 by C G
I will never visit ROSS again. I visited 2-3 times last week. Thought it was workers Bad day but nothing got better. Rude. Asked ME to remove hangers-No told me to. Did not bag my purchase and when receipt came out of register it was left there. I was expected to reach for it or leave it. Doesn't appear these guys want to work and obviously don't want my business
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September 2023 by R J (BB)
This particular store in Rowlett is always neat and clean. Makes shopping enjoyable and not feel like a rummage sale.
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August 2023 by Toni Tonii
Poor customer and rude staff. I understand this is Ross but there should still be some level of professionalism.
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July 2023 by TJ Kupovics
Absolutely the worst - was returning an item with receipt and they wouldn’t take it - effectively called me a liar - awful people / I would advise against spending any of your hard earned money at a store like this - I would fire the manager an checker immediately
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July 2023 by Gabi Bunton
It was pretty clean compared to other Ross stores I've been to. They just dont have as much stuff though.
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March 2023 by Sarah Howard
Workers are EXTREMELY rude to customers. I watched one scream across the store and have a huge fit because the basket wasn’t pushed in all the way. Then accused another customer of stealing when she charged her card 3 times instead of once. This store needs to work on customer service. I will never be back .
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March 2023 by Randyke51
It was poorly stocked, not much to choose from. Even though there wasn't a lot of merchandise the store was disorganized it could use some attention. Maybe I came on a bad day.
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March 2023 by Sherrie Jones
Found me an awesome outfit for my best friends birthday party. And I just bought my luggage for my cruise. My best friend is taking me cruising for my birthday.
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March 2023 by Sanjuana Arriaga
Nicely organized and not as crowded as other Ross stores I've been to.
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February 2023 by Daisy Eguia
Huge Thank you to the employee who found my wallet and turned it in!Thank you for your honesty....I left my wallet inside the store, idk where exactly and thankfully it was returned with everything including the cash in it!Had it been the wrong person and they would've done the worse.
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February 2023 by Mirna Marquez
We went to this specific location and we paid 102.08 dollars and the employee who had checked us out was in a bad mood. We had left the store and checked our bag when we came back home. By then one of the most expensive items hadn’t shown up in the bag. We drove back and we saw in the recipet then man had not only charged me TWICE for black jeans i had also bought. So not only did we have to drive back but we got charged for jeans and our shirt that never showed up! When we got there the employees didnt help but instead accused us of stealing. The employee who “helped” us went to go check the cameras and who i who isnt as fluent in english didnt understand much but my daughter heard another employee tell the other to stay quiet because he had charged us twice and the lady knew that but ignored it. We asked to see the cameras and they refused and instead both of the employees went to back to check the cameras. My daughter hears that the lady us telling the other employee to stay silent and walk up to us again saying they put the shirt in the bag. And yet the man saw himself put the shirt back into the racks and even admitted to him looking for it. They accused us of stealing, told us to come back tommorrow to speak with the manager. DO BETTER ROSS I LOST OVER 40 DOLLARS!!! THE CUSTOMER SERVICE WAS POOR!!! How can you refuse to refund or give store credit for a pant’s that was double charged and a shirt that was never put in the bag.
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February 2023 by Smart Graphik
January 15th , this store is empty, look like depression arrive early.
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January 2023 by Victor Barreda
This location takes pride in the workplace. Nothing on the floor, I could find things I was looking for. It was a different experience.
