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October 2023 by Ben FitzGibbon
Disgusted by how I was treated by the pharmacy. Yesterday, I drop off a prescription they tell me great no problem we'll have it done before 8:00 I get a call an hour later hey we don't have the veterinarian who wrote the script in our system so we're going to have to call him and confirm tomorrow. This isn't great because it's lifesaving medicine I'm getting for my dog he can't really miss it but I say, fine that's okay. I call as soon as they open the next day to see if they got in contact with the vet to confirm the prescription. The girl says yes no problem we got it confirmed but we have to wait for one of the pills to come in our orders arrive at 3:00. That's fine, so at 5:00 I drive to the drive-thru and she happily only gives me one pill bottle and I'm like hey they're supposed to be two and the girl is like oh no it looks like that other pill bottle is coming in on Monday. I told her no I was told it would be there. The pharmacist comes out I don't know his name he looked a little bit like Dr Evil from Austin Powers. He holds the script up to the window and he says hey your veterinarian can't use a stamp he has to sign it. It looks like a signature to me not a stamp, but that's besides the point I tell him I called earlier and they said they would have my script and he says no they probably just meant one of them and I said no they were clear that it was for both and at this point I'm just like please give me my script back and he's like well no I wrote all over this one I don't think another pharmacist will take it. What? I went across the street to the CVS and they had my pill in stock and fulfilled my prescription right there! super ridiculous and I felt like each person I talked to there lied in some way but for what reason I don't know, just be honest and say you can't fulfill my prescription!! What if this had been human heart medicine they would have lied and let a human go 5 days without it? Also no one offered to look up where they did have my medicine in stock for me to drive there myself, which I didn't think to do at the time, but would have been helpful
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September 2023 by K Shine
Just walked out of this location (9/1/23 @ 8:46 p.m.). The young lady with the braids in this location has the most attentive and most sincere customer service (rare). I smiled walking out. She will go far, and I hope you all recognize that you have a gem.
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July 2023 by Jamie Gallagher
Unhelpful pharmacy staff closes drive thru while people are still in line waiting. After being told our prescription would be ready at 8:30 and it was not ready. Told to move out of the drive thru at 8:45 and circled around and waited behind someone else only to get closed down on. Wouldn't even help transfer the prescription to another open pharmacy. Never going back.
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July 2023 by M A
Simon at the pharmacy was awesome! We just left the hospital from a surgery and we got our prescription very fast and with no issues unlike most CVS' in our area! Walgreens, keep it up!
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June 2023 by Jason B.
I have never experienced worse customer service in my life. we were in the middle of receiving my wife's prescription when the worker shut the window on us and said "we are going on lunch break. Come back in 30 minutes." this is not the first negative interaction I have had with these people. it is clear they lack professionalism and common sense. if you don't want to be treated poorly then I recommend going to another location.
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January 2023 by Nickolas
Easily the most uncooperative and poorly run pharmacy I've ever used. The pharmacists and techs are slow, start filling scripts late, constantly make mistakes, and they act like they hate being there. Thankfully a change of insurance means we can switch to CVS across the street.
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November 2022 by Patricia Britton
The pharmacist is very helpful and always answers any questions I may have. Everyone in the pharmacy is very nice and helpful.
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October 2022 by Elena Tobin
This pharmacy is an absolute joke. Not only do they don’t care or show an ounce of empathy, they are consistently talking down to customers and making errors. Do yourself a favor drive 5 minutes to someone who cares. This is a patient centered healthcare system filled with people such as these employees that do it for the paycheck rather than care. Never in my life have I been spoken to so poorly by the “manager” and all of his 20 some years full of customer service let alone healthcare nor management. No wonder the team u is s so bad seeing the leadership.
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October 2022 by Frankie Jalilvand
Omg. we go to pharmacy because we feel bad, we need help. This location lacks all around from pharmacist to his assistants. Iam having my meds transferred. No wonder theirs bad reviews, low numbers. They lack humanity compassion, seriously awful. So many things. I will tell others not to use this location. Bad staff..
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March 2022 by james bowen
Janet is an extremely rude person. Walgreens do yourself a favor and terminate Janet! From now on, I go to CVS. They couldn't be worse.
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January 2022 by scott sasser
If you have to use the pharmacy and are unlucky enough that you have to deal with Robin, (A pharmacist), do yourself a favor, find someone else. Been going there for years and every time I've talked with this man not only is he condescending but he also seems to believe he is superior, above all and can do no wrong. I would give this place a 3 or even a 4 star rating due to the fact that all the others I've dealt with there truly are nice and helpful. However, due to this man, he drags it all the way down...
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January 2022 by E Tobin
This pharmacy is an absolute joke. Not only do they don’t care or show an ounce of empathy, they are consistently talking down to customers and making errors. Do yourself a favor drive 5 minutes to someone who cares. This is a patient centered healthcare system filled with people such as these employees that do it for the paycheck rather than care. Never in my life have I been spoken to so poorly by the “manager” and all of his 20 some years full of customer service let alone healthcare nor management. No wonder the team u is s so bad seeing the leadership.
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January 2022 by Jeanna Monroe
AJ was so helpful. I impulse bought alot of items and had to return things. well i thought they placed the receipt in the bag but it was a coupon. I went to a closer walgreens to return the items and I was told they could look my receipt. I spoke with the manager at the 3435 Lakeview Pkwy 07737.walgreens and she acted like she couldn't help me at all and told me I had to go to the original store. (lazy)When we spoke to Aj he immediately looked it up with no problems and was so patient and understanding. i hope he gets commended in some way
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December 2021 by Joshua Perry
They refused my father in law the Pfizer booster shot. He has gotten the first two in January and today he had an appointment to receive the booster. The lady said we cannot give him the booster.
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November 2021 by Josh P.
This place refuses the booster shot to people who need it. My father in law needs it. He was refused.