-
March 2024 by Jessica Rios
THE RUDEST from the moment i picked up the phone. HUGE ATTITUDE FOR NO REASON. Got mad I asked him to repeat himself when he was far away from the phone mic..? UNACCEPTABLE when he himself is in customer service and I doubt he would have liked to be spoken to in the manner he spoke to me in.
-
May 2022 by Anile Herrera
I just got done dealing with this man on the phone and I have never in my life dealt with someone so disrespectful. My brother did his taxes back in December with this man and never revived the refund. My brother is an active military member stationed in Hawaii and has called this person for months trying to get an answer. I went to do his 2021 taxes and could not file them because it said the taxes for 2020 were never filed. I just now called Mr. Charles, or whoever the owner of the business is, who I have never spoken to, and once I introduced myself and told him who my brother was and I just wanted to see what we could do to get his taxes filed. This man was so disrespectful, got defensive the moment I said who my brother was and did not even let me speak. I worked customer service for over 8 years and have never in my life been treated this way or much less treated a customer this way. We are all allowed bad days, maybe today he had a bad day. But it is not acceptable to be disrespectful and cut someone off and be defensive right off the bat to someone you don’t know. He was paid to perform a service and he has not completed his end of that service.
-
March 2020 by Brad Hauf
Mr Ray and his son were a fun couple of guys and made the motion of doing my taxes almost enjoyable. We had pleasant conversation while he entered all my information. He helped me and my family get a great refund. I just moved to Royse City and I’m glad to have met Mr Ray. I definitely use him next year and anytime I need some accounting work done. Thank you Mr Ray for meeting me late on a Saturday.
-
February 2020 by Jillian Spaur
Charles Ray has always taking great care of us for years on this tax stuff!!
