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March 2024 by Osvaldo Huiza
Prescription in-store pick up is easy and the pharmacy staff is nice, efficient and super helpful!
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August 2023 by Katherine A.
We changed from CVS Rockwall to CVS Royse City, and have determined that people at CVS just suck and hate their jobs. They are the rudest and most unfriendly people we have ever met. We moved across the street to Walmart Pharmacy, where they have wonderful customer service and smiles on their faces.
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June 2023 by Yolanda R
A month ago I wouldn't have said the following but this CVS has improved. The pharmist took his time to help me and answer all my questions. The lady at the drive through window was truly pleasant.
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June 2023 by Google user
A month ago I wouldn't have said the following but this CVS has improved. The pharmist took his time to help me and answer all my questions. The lady at the drive through window was truly pleasant.
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May 2023 by Sam Sam
Friendly and very helpful staff.
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May 2023 by Haimmanot woldekidan
For me it is out standing service I get in this cvs pharmacy good job
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May 2023 by Matthew T.
Unbelievably awful! Do not make this your pharmacy of choice! I live in Royse City and now travel to rockwall because they have so many mistakes.
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April 2023 by John P.
If I could give a 1/4 star I would! This place that pretends to be a pharmacy is the worst. I've been trying to get a prescription filled for a few weeks, and it's like pulling teeth. Excuses, excuses, excuses... each time it's a different story. And getting through to speak to a human is a waste of time, unless you want to go through the automated crap 3 to 4 times...
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March 2023 by mary Kleweis
I have called three times to talk with the pharmacy waited at least 6 to 10 minutes then they hang up. I will be moving my scripts else where. Most are rude in the pharmacy too.
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February 2023 by Ruben M.
Incompetent pharmacy workers, do yourself a favor and either drive to Rockwall or use Walmart pharmacy .
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December 2022 by Abby C.
This the the slowest and most unprofessional CVS pharmacy I have ever been too. The lines are hours long. If you call ahead to make sure your prescription is ready for pick, they lie and tell you yes, but when you arrive they say it'll be ready in 30-60 minutes. The customer service is lacking in regards to helpfulness and being kind. Having workers gossiping and eating behind the counter ignoring the line of customers is ridiculous. If I could give zero stars I would.
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December 2022 by Lori P.
The pharmacist at CVS ROYSE CITY, is the absolute, most disrespectful, irresponsible, and Uses sexual discrimination when talking with women. Actually, I think it's any customer. I have filed a complaint with the state board. I can't tell you how many times I have been told my prescription was ready for pick up, only to go there and find out it's not even been prepared. I can't tell you how many times I've been hung up on. I also cannot tell you how many times I've tried to talk to this man about it, only to be put down. I'm not sure what country he comes from but I can tell you right now, in this country, we do not treat women that way! If you do, it is considered sexual discrimination. He speaks to my husband in an entirely different tone. Next time I'm going to record it and contact my lawyer!!!
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November 2022 by JuJu
This CVS is TRASH. The pharmacy is always ill prepared. We valued in a script for the (second time btw) hours in advance and go to pick up and it is not ready. This isn’t the first time this location has done this and it will be the last. Taking our coins elsewhere where we can get better service. We won’t be returning.
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November 2022 by Michaelle Carney
If I could give zero stars I would except for the one young woman that helped me get money back, that I should not have paid this morning.
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November 2022 by Jenni B.
Been in line for pharmacy 45 minutes now. I'm so angry I'll try and write this as civil as I can. Picking (trying) up my mother in laws prescription, they told her it would be ready by 1pm today. We decide to call cause this CVs has screwed us over before , and the lady on the phone says "it's not ready yet" we'll when we get to the window we're not moving til we get the script. This location always has an excuse. Today she said their down to 1 register. And having to share it with inside (which was 18 people deep when I ran in). NOW WRRE AT WINDOW AND THEY CAN ONLY TAKE CASH!!!!!! This location is awful and an absolute joke of a pharmacy. I'm calling corporate tomorrow.