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August 2023 by Katherine A.
We changed from CVS Rockwall to CVS Royse City, and have determined that people at CVS just suck and hate their jobs. They are the rudest and most unfriendly people we have ever met. We moved across the street to Walmart Pharmacy, where they have wonderful customer service and smiles on their faces.
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May 2023 by Matthew T.
Unbelievably awful! Do not make this your pharmacy of choice! I live in Royse City and now travel to rockwall because they have so many mistakes.
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April 2023 by John P.
If I could give a 1/4 star I would! This place that pretends to be a pharmacy is the worst. I've been trying to get a prescription filled for a few weeks, and it's like pulling teeth. Excuses, excuses, excuses... each time it's a different story. And getting through to speak to a human is a waste of time, unless you want to go through the automated crap 3 to 4 times...
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February 2023 by Ruben M.
Incompetent pharmacy workers, do yourself a favor and either drive to Rockwall or use Walmart pharmacy .
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December 2022 by Abby C.
This the the slowest and most unprofessional CVS pharmacy I have ever been too. The lines are hours long. If you call ahead to make sure your prescription is ready for pick, they lie and tell you yes, but when you arrive they say it'll be ready in 30-60 minutes. The customer service is lacking in regards to helpfulness and being kind. Having workers gossiping and eating behind the counter ignoring the line of customers is ridiculous. If I could give zero stars I would.
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December 2022 by Lori P.
The pharmacist at CVS ROYSE CITY, is the absolute, most disrespectful, irresponsible, and Uses sexual discrimination when talking with women. Actually, I think it's any customer. I have filed a complaint with the state board. I can't tell you how many times I have been told my prescription was ready for pick up, only to go there and find out it's not even been prepared. I can't tell you how many times I've been hung up on. I also cannot tell you how many times I've tried to talk to this man about it, only to be put down. I'm not sure what country he comes from but I can tell you right now, in this country, we do not treat women that way! If you do, it is considered sexual discrimination. He speaks to my husband in an entirely different tone. Next time I'm going to record it and contact my lawyer!!!
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November 2022 by Jenni B.
Been in line for pharmacy 45 minutes now. I'm so angry I'll try and write this as civil as I can. Picking (trying) up my mother in laws prescription, they told her it would be ready by 1pm today. We decide to call cause this CVs has screwed us over before , and the lady on the phone says "it's not ready yet" we'll when we get to the window we're not moving til we get the script. This location always has an excuse. Today she said their down to 1 register. And having to share it with inside (which was 18 people deep when I ran in). NOW WRRE AT WINDOW AND THEY CAN ONLY TAKE CASH!!!!!! This location is awful and an absolute joke of a pharmacy. I'm calling corporate tomorrow.
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October 2022 by Melissa H.
The worst experience I have ever had at a pharmacy. I dealt with someone named Stacy or Tracy, a pharmacy tech. Extremely rude and VERY defensive before I could even explain a situation to her. Will never go here again. I should have believed all the horrible reviews I had read online and heard from other people but wanted the convenience if the location. Big mistake. Life is too short to deal with people who are obviously miserable people who are obviously miserable and ready to argue and speak disrespectfully to a new customer before the customer can even get a word in edgewise. Too many nice people in the world that I can give my business to than a company that is represented by someone as argumentative and defensive as this person at this CVS pharmacy
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July 2022 by Cody K.
Absolute worst pharmacy. They send constant messages that are not even accurate. Whoever is answering the phones isn't relaying the Information to anyone else. Most of the things me they are all just back there chit chatting while customers wait. Please someone come here and Take Charge!
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June 2022 by Stephen Shykes
If I could rate 0 I would. Worst pharmacy anywhere. This pharmacy could have killed my wife for as long as we had to wait for them to fill a Insulin order. At imes it takes this pharmacy over a week to fill an order and even then when they tell you a date and time it would be ready you arrive and it's not ready or they lose your Rx... This place SUCKS.
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April 2022 by Faith Marie
Absolute worst pharmacy. The line is ridiculous no matter what day or time of day you go. Both inside and out. No point in paying before pickup. Hate this pharmacy so much.
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December 2021 by Felecia McIntyre
The worst pharmacy I’ve ever used. There is an issue every month when refilling my daughter’s rx. If it’s not one thing it’s another. Finally reached my breaking point and will be switching to a different pharmacy.
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October 2021 by Scott B.
Slowest pharmacy ever. Even if you call ahead of time, you'll have to wait 30-60 minutes to get your prescription. They also don't answer the phone when you call...
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October 2021 by Ashley Walden
Horrible. Every single time I’ve been here, the wait is ridiculous. Yesterday, my husband came to pick up a prescription that was sent electronically by his physician. The lady made him wait for over 20 minutes due to “insurance issues” and even called me to verify the information on the card. Come to find out, she wasn’t putting the numbers in right! They told him they would rush the prescription and it would be about 20 minutes. He was here OVER AN HOUR. Today, I came to pick up my prescription. I live in Caddo mills. I called before I ever left the house and was told it wasn’t ready yet and that it would be ready in 25 to 30 minutes. I came 40 minutes after I called and waited in line for 15 minutes. I get to the window only to be told it still wasn’t ready and would be 25 to 30 minutes. In the meantime, I had ordered $50 in pizza to pick up on my way home and my pizza is ready… but I’m stuck waiting another 30 minutes. Not only is the wait time ridiculous, but now thanks to CVS, I get to pay $50 for cold pizza because my order is ready but my prescription is not. From now on, I’ll be using somewhere else.
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September 2021 by Krysti K.
I took my son in for his flu shot. There is a sign on the door that says walk ins are welcome. It also says on their website, walk ins are welcome. I waited in a long line to get to the counter and the clerk seemed put out because they were so busy. He made the comment that normally they are by appointment only. Which, I told him what the door says and what it says online. He said normally it's no problem but it's covid that's making them busy now. Needless to say, he said they could see my son but it would be a long wait. I took my insurance card back and left. If you don't want people walking in for shots with no appointments then take your dang sign off the door. Customer service here at this location is worthless.