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December 2023 by REN 563
I went to pick up a medicine for my wife and they didn't want to give me the medicine because my passport is from Honduras and that is discrimination either by origin or racial. Horrible experience with the racist saleswoman.
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November 2023 by MKC
We haven't dealt with CVS-Pharmacy for years. The reviews on CVS Pharmacists are all accurate!! They seem to think they know more about what medications or the strength that are correct for you instead of your primary care physician whos been dealing with you medically for years! Anyone who has had an issue with a CVS Pharmacists NEEDS to file a complaint IMMEDIATELY!!You can download the form online.TEXAS STATE BOARD OF PHARMACYGet tbe Pharmacists full name and store details.I do give 5 - STAR's☆☆☆☆☆to your employee named Sidney!!Thank you for your EXCELLENT customer service with my passport photos today.BUT, I can not give the STORE 5 Stars.Until CVS can hire pharmacist who know what they are doing, I will drive all the way to Rockwall (Costco) (40 minute drive)to get our medications!
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October 2023 by John Terrell
We just moved from north irving to royse city so I was looking for a closer pharmacy. My dr. Sent over my prescription that I have taken for years. The pharmacist refused to fill it because according to him, the dosage is too high. I reminded him that he is not a dr. He advised that he can do whatever he wants. Filing a complaint to the texas pharma board.
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October 2023 by James
Rude pharmacist/worker, they're supposed to open at 8, I was at the window at 8, snapped at me for being there, didn't help me until a bit later, then another rude worker.Adding another review of this place which wastes more of my time.Went to pick up my prescription after waiting 35 minutes in line (drive through) they took my information (prescription was ready a week ago) then told me to pull around. I did. Waited 20 minutes then called, spoke to someone else, they told me to get back in line.
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July 2023 by Amanda Thaxton
I had a tooth pull and had my dentist send prescription to this CVS. When I went to get it they said it wasn't there. Call my dentist she called talked to the pharmacist. Long story short never was able to get my prescription. I will never have another prescription sent to this pharmacy again. The sad thing about it just moved to the town.
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June 2023 by Marie John
I have been coming to this store for about 3 years and I’ve never had any problems with them. My prescriptions are ready every time I went there pick them up. The pharmacy technicians and the pharmacist are very nice people. It is a very busy store, you might wait in line up-to 15 min because they’re so busy; that’s the only issue I have. Maybe hiring more people might solve this problem since many people complain about waiting in line. Other than that, I am very happy.
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May 2023 by Whitley Martin
Pharmacy is worthless and so is everyone behind the counter. Don’t even try to call and ask for help, waste of time. I’m pulling my prescriptions and taking them elsewhere.
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May 2023 by Nita Shults
The associates are friendly, helpful, knowlegable about the products they sell and are always wearing a smile. Professional and all have great attitudes. And treat you with respect. No question is to d*** and if they don’t know the answer to a question they will find an associate who does. I shop inside and always go inside when picking up prescriptions just to see all the smiles. It’s always so refreshing. A kind friendly caring person that makes you smile will always win in my book. They always put a smile on my face and a smile is the best medicine. Thank you to all of the Associates at CVS Royse City.
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May 2023 by Arlene Arroyo
Rude and careless girl at the pharmacy register and the pharmacy manager has the audacity to call me multiple times after i left until i answered the phone to tell me his two cents even though he was not there to witness her less than stellar service. Sir she does not enjoy working for you and it shows. Your pharmacy has less than a two star rating...own it.
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May 2023 by Matthew T.
Unbelievably awful! Do not make this your pharmacy of choice! I live in Royse City and now travel to rockwall because they have so many mistakes.
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April 2023 by Kris Lowry
Called twice and say on hold 1st time 20mins, called another cvs got right thru called RC cvs back sat on hold another 10mins. Each time no one even answered and said hold please. I can't believe they are that busy they can't pick up at all.
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April 2023 by John P.
If I could give a 1/4 star I would! This place that pretends to be a pharmacy is the worst. I've been trying to get a prescription filled for a few weeks, and it's like pulling teeth. Excuses, excuses, excuses... each time it's a different story. And getting through to speak to a human is a waste of time, unless you want to go through the automated crap 3 to 4 times...
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March 2023 by Stephenie Sager
Worthless pharmacy. Everything takes forever. Prescriptions aren't ready when they should be. Pharmacist filled the wrong prescription and caused my son to be without his medicine for a week, because the provider was out of town and could not call in a new one. We are forced to use CVS because we have CVS/Caremark insurance. I'd switch pharmacies if I could.
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March 2023 by Joel J
I have had almost 2 years with absolutely no issues, but on Monday Feb 12th they gave me the wrong prescription after I gave my name and birthdate. I did not notice it until I was going to use my prescription the next day. I called today to let them know and the "Pharmacist" called me a liar, and said that it was impossible, and they would not take the medicine back. However, I did have a medicine available for pickup. Kind of proved they gave me the wrong medicine.
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March 2023 by Brad K
Horrible horrible horrible, don’t fill your prescriptions here, you’ll wait in line inside or outside for 30 minutes, just so they can tell you to come back in 30 mins cause they aren’t ready yet, even though the scripts were sent there hours ago, when you come back you’ll have to wait in that line again for 30 mins or more. This has happened multiple times, moving all our scripts somewhere else
