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April 2024 by Clint Hodges
Spend 20 mins in a drive thru with 2 other cars.
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April 2024 by Emmy Ordonez
Majority of the workers were standing around and laughing with each other. I think I only saw 1 maybe 2 doing a little work but the rest just stood and laughed and looked at their phone. We only went for dipped cones and a blizzard and it took them 10 minutes to take our money, made us move forward and made us wait another 15 minutes to bring half our order and rest after. Possibly longer. I have no clue who is running DQ but if you don't get ahold of it, I am sure you will lose business. I hope it gets better.
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April 2024 by Kyle Mason
Just pick somewhere else. Took forever in the drive thru. Ordered. Then asked to park. There's nothing fast about this food.
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April 2024 by Donna Steen
Really disappointed! Dairy Queen Royse City you must do better. We ordered our meal tonight and the whole order was wrong. Yes we doordashed but not There fault. When I tried to call up to Dairy Queen the number had been changed. No forwarding number.we paid for an order we didn’t receive. So wrong.
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April 2024 by M C
So embarrassing. DQ used to be a staple of Texas, now it's our portable latrines.
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April 2024 by Audrey Anderson
Whenever I get a blizzard here they always get my order wrong but I think that adds to the charm
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April 2024 by Yolanda Johnson-Bryant
Went 4/14/24 at 7:06pm. What was meant to be a fun family treat on the way to a movie turned out to be a disaster. The person at the window took our order, 2 medium Orea Blizzards and 1 large chocolate dipped cone. The receipt states a small cone. We got to the payment window and a gentlemen was there, talking to the other employees about what he had done the night before. When he noticed I was at the window, and laughed and then told me my total. The name on the receipt is Keandre Davion Dean. We paid, and because of previous experiences, I knew he was going to tell me to pull forward and wait...and he did. As we are waiting, the time continues to go by and we notice people leaving the line without ordering. We also notice an employee going from car to car with ice cream, which was melting at this point, asking them if that was what they ordered. They said no, but then he comes in front of my car, with ice cream leaking from his hands, saying "This is yours right?" And I replied no. The gentlemen that was waiting a few cars before us, was still waiting, and waiting, and waiting, until finally, he went inside and asked for his money back. The employee continue to go from car to car trying to figure out whose order was whose, while this gross ice cream was dripping from his hand. Finally at about 7:24pm a young gentleman comes out of the back door and asks me what we ordered. I was fuming at this point and asked him what the problem was. He stated that they basically had a manager who didn't know what he was doing. I replied, "Now you're telling the truth." I told him what we ordered, and we waited again..and we waited, and we waited. Finally the young gentleman comes back out with a cone that looks like it was from a science project, the chocolate was gross. I ask him if he can get me another cone. The other gentlemen that was trying to figure out whose order was whose in the parking lot, came out wit a small cone this time, with the same gross experience. By this time, the other gentleman, the more helpful gentleman comes out and stands by him. I ask him why would he bring me a much smaller cone with the chocolate looling like it does. I asked the nicer gentleman, why my cone looked the way it did. He said something was wrong with the chocolate machine, I don't remember his exact words. I asked him if I could get a large cone, like I ordered, and better looking chocolate. He told me that they would have to make more chocolate and I replied, "That means I have to wait for eternity for that as well, right?" He said, "No, it will only take 2 minutes." I agree and about five minutes later, he came out with the size I ordered and the chocolate looked better, but it was melting. I basically told him that "they" need to get it together because they lost a lot of business that night. He apologized. I drove off with ice cream dripping all over my shirt and shorts. I will never, ever go to this dairy queen again becuase I wish I could say this was an isolated incident, but it is not. I've gone to this Dairy Queen in an effort to give the benefit of the doubt, and the fact that McDonald's ice machine never works, and it seems like it is only getting worse. The only time I have had good service here, was once 4 years ago!
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April 2024 by Kayla Stephenson
SLOWEST SERVICE EVER. Drive through live had a really long line so we went inside to order only 2 blizzards. We were the only ones in line to order and it took 10 minutes for somebody to even acknowledge we were there. We should have left at that point but figured since it was only 2 blizzards it would be fast.. wrong! We waited 30 more minutes to get our ice cream.I understand things taking a little longer if everybody is working but only 2-3 people in the back seemed to care or even be working. Everybody else was standing around on their phones or standing around.
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April 2024 by Gregory Bryant
We went for a drive and stopped at DQ for some ice cream. It was a bad experience. The service was horrible and ice cream was not up to par. We waited for 45 minutes to receive our order correctly. If we had not paid we would have driven away.
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April 2024 by Bradley Hoffer
Worst chocolate shake I ever had. I threw it out. Wasted 7 bucks. It was like the dude didn't know what a hot fudge shake was supposed to be.
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April 2024 by William Walker
Well this place has gone down the tubes, maybe it's the eclipse. Too many things wrong to even note....
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April 2024 by Noah Darcangelo
Sat in the drive through with 4-5 cars ahead of me and waited 30-40 minutes. Only got 2 blizzards one of which melted all over the car before the 5 minute drive home.
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April 2024 by Lia Cantrell
the teenagers that work here are very rude and it takes forever to get my food
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March 2024 by Blake Weir
Worst run fast food restaurant in royse city. Tired of the 20+ minute waits every time. Chili’s has food ready faster than this place.Employees have good attitudes but very clearly put in poor position by management understaffing restaurant. Said they only had one person in store who knew how to make ice cream and had em backed up.
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March 2024 by Jordan Peele
They’re slow, not just this Dairy Queen , almost every Dairy Queen except Greenville Tx
