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March 2024 by Jan Barrows
We could not read out dial on our tank but was thinking we needed a refill. Service tech came out showed us we were looking at the wrong dial, we had like 65% . He topped our tank off since he was there. Great service, awesome company
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February 2024 by rocket mann
Very fast service on tank refill & recertification!!
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October 2023 by Malcolm Miller
You call in ask a questions then they put you on indefinite hold. Ask to speak to a manager and you're told they'll call you right back with no return calls. Every year my bill is wrong. Good thing I only have to take this beating once a year.Delivery guys are absolutely awesome.
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October 2023 by Chris Bawcom
Engaging Ferrell for propane was a very quick & easy process. It’s nice to be able to easily request refills & see the tank percentages from your account.
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October 2023 by Glenda Chandler
No problem other than he only filled the tank to 76% instead of 80%.
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August 2023 by Narda Gallagher
I love the "down home" attitude with Ferrellgas workers.Kind words, and a smile, goes a long way.
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June 2023 by Chris White
PLEASE DONT WASTE your time with this company. Terrible service is an understatement. They’ll tell you one thing and do another. 8am call we can deliver. Called 5 times during the day being told we’re on delivery today. Even went to their Royse City store. No one there. We were told there delivering till it gets dark. Don’t be fooled by a slick corporate web site. Local service and delivery is, we’ll get to you when we won’t and won’t be rushed. But we’re taking the weekend off despite no hot water or cooking. We might get to you on Monday. Propane users beware.
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August 2022 by Eric Welwood
Fraudulent company - FerrellGas took $119.24 from me and delivered nothing. Day 1: I paid for a new propane install site inspection. Was told two weeks to completion of full propane install and phone call from inspector same day to co-ordinate visit. Day 2: No phone call arrived. Called back FerrellGas to be told inspection request was completed incorrectly and that I would receive a call from site inspector same day. Day 3: No phone call arrived. Called back FerellGas and was told my inspection was mishandled again. I was now in a two week wait queue just to get an inspection. I requested a refund. Was told refunds take 6-8 weeks to process the refund. I asked the speak with the manager. was told I would get a call back from the manager. No phone call received.My advice is stay away from FerrellGas at all costs.
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May 2022 by Steve J
Check around on prices and service for our home and chose Ferrell Gas. I have always have had a good experience with them. My home service is great and so is when I need bottles filled up. Staff at office, drivers, and installation crew are very friendly and professional. Highly Recommend!
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November 2021 by Michael Noland
I have only needed to refill 20lb propane bottles but it has been easy each time. They are quick and the staff is friendly.
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March 2021 by Kevin Rodgers
I placed an order for propane on 02/13/21 before the snow storm. I was provided a delivery date of 02/19/21. I stopped by the office on 02/18/21 to find out the status and the lady said that it had not been scheduled yet but hopefully soon. On 02/27/21 I called and left a message for a status, no response. On 03/02/21 I called and was told that "If nothing else happens we should have it to you on 03/06/21, we had to reschedule 5,000 deliveries" She did not ask if I was out of propane, if my heater worked, if I could cook food. I drive past the Ferrellgas office on my way to work every day. At 7:40 am, the 3 delivery trucks are in the yard. When I come home from work, the trucks are in the yard, so it does not appear they are working very hard at catching up. What I assume is happening is that the price of propane went up, and since I locked in at pre storm prices they are not interested in delivering my propane and are instead delivering propane to those that ordered later and paid more per gallon than I did. Otherwise, if they were delivering in the order that orders were placed, they would need to have been 2 weeks behind before the storm since I am receiving my delivery 2 weeks after the storm.
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March 2021 by cristina vento
Its been 2 weeks since we were promised delivery and not even a call to tell us they are behind schedule.... its already paid for and everything...
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February 2021 by Cyndi Kelly Mitchell
I have had terrible service from Ferrell Gas. Even before the 4 days of bad weather it took 11 days to get previous propane order and now I’ve waited another 12 days and can’t get anyone to tell me when I will have propane. I have not been able to use my stove or heat for the past 4 days because my tank is at 18%. They do not answer phones, emails (I’ve sent 8!) or allow posts to their page so that should tell you something. I will post another review to date how long it took
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February 2021 by Joey Sturgeon
In this time of need the fact we have been to this location twice now, once with a new employee who couldn't get the pumps working and then today with a delivery driver. He called and spoke with the manager and was told he couldn't sell us propane. Beyond disappointing that atleast the Manager isn't on-site trying to do what they can.
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January 2021 by Ralph Hord
ordered and paid for propane on Monday 1/4/21 and was told it would be delivered that week. called at noon on 1/8/21 inquiring as to status and was told it would be delivered on Monday 1/11/21. explained tank was almost empty. they called and said it would be delivered on 1/9/21 and I was the 10th delivery stop that day. it is now 3:50pm and still no delivery. snow is forecast for tomorrow (Sunday) so am really nervous. they want payment immediately, but then don't seem to care after they get paid.