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November 2023 by dean griffith
I have been with big banks for a long time. Tried this bank and i am impressed. Tina is awesome!!! Thank you for always helping me
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September 2023 by Lou G.
unresponsive, arrogant always right harmful to the borrowers always at the lake I will never do business with them again after this loan is done
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June 2023 by Mary H.
I have used Guaranty Bank and Trust since 2000. They have always given me great service. I have never had fraudulent charges on an account due to their strict rules and contingencies that are in place. I do have three other banks I do business with but I have always kept my accounts with this bank due to the fact I feel my money is safe and protected with them.
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April 2023 by Dad Mitchell
Great customer service here!
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November 2022 by Russell Hurd
The associates at my branch are courteous, friendly and professional!
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October 2022 by MrMalibug
What a local, home town bank should be. Quality services and consummate professionalism.
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September 2022 by Cindy Smith
We had a wonderful experience opening up a new account at Guaranty Bank - Royse City. Everyone was friendly, very thorough, and efficient!
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August 2022 by tbone623
This is the best bank I've ever banked with. You walk in the door and people know you. Always friendly and helpful.
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August 2022 by Maria Molina
Very friendly ladies. I already have an account on another local bank but their friendliness make me open an account with them, I just wanted to be part of their great community. Great customer service and kindness pays off!
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June 2022 by David Hamm
They are a great bank, friendly and knowledgeable and employees have a great personality.
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May 2022 by Kevin E.
This bank is beyond terrible. I have called them 4 different times in 3 days for them to tell me I'll get a call back and have not received one damn call back. I closed my account over a year ago, went to try and open a new account with another bank because this bank was always terrible, for the new bank to tell me I owe Guaranty Bank money for reoccurring charges that was charged to my account while it was supposed to be closed. So I have called talked to two women can't remember thier names that said they would help but wound up just telling me I'll have to send it over to someone else " they will call you back later today" I wait no call go figure. Called again next day talk to Paul, and all I can say is worthless. Said I'll let so and so know and give you a call back later today. No call again. Call back next day talk to good ole Paul again. Yes I was rude to him cause I'm sick of the run around and all he says is I'm gonna have to end this conversation cause I'm rude. I get that but at the same time y'all are making me this way by not talking and helping me figure out why the hell there is extra charges on an account that was supposed to be closed. But no all I get is the run around. Is it so hard to have the great customer service you claim to have. All I've been asking is for help to figure out why you think I owe you money after over a year..... Do not bank with these people they are terrible
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March 2022 by Anne Overall
Wow, hometown service, friendly, like a bank used to be!
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February 2022 by Aaron Redker
Service was sweet and simple and everything was thoroughly explained. Tina was great!
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December 2021 by Arnold Rose
I’ve worked with Eleanor Moore on Forex Trading for a few years now. She is very knowledgeable and has a great dedication to his clients I highly recommend working with her.
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October 2021 by Tiffany Edmonson
It was wonderful! Everyone at the bank is knowledgeable, helpful, and always friendly.
