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April 2024 by Chris Clayton
I ordered food using the app and when I used the app to check in, the app acted as if I already had done so. I spoke with the manager and tried to explain, however, she would not give me my food - even though I had a receipt and paid for it - because she did not see that I checked in on her side of things, effectively stealing $30 from me.
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April 2024 by Victor Juarez
How hard is it to put sauce in a bag? I asked for sauce with all these nuggets and nothing. They literally put it on the screen. Make sure people can read and follow instructions.
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April 2024 by Toni Vessel
Worst experience of my life. Trying to order Happy Meals to take to school for a birthday lunch. After every item ordered, we were told to “hold on a minute”, causing us to run late with the kids food. Mind you, only 4 Happy meals were purchased. Not rocket science. Then we finally get to the area to pick up food, they were of course, WRONG. WHAT IS SO HARD ABOUT REMOVING ONIONS. It’s just mind blowing. Also I did NOT rate the food a three. I give the entire experience ONE HALF.
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April 2024 by Threasa Brown
One of the worst locations
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April 2024 by Lia Cantrell
i always come here because i live in royse city and my order is always wrong, none of the girls wear hair nets and the people that get put on the drive thru are always so rude and rush me to order
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April 2024 by Katie Persley
What is the point of ordering in the mobile app if when you arrive to the place, they make you pull into a curbside parking spot?? This has happened the past three times! I always order less than 5 items too! This is horrible customer service! There was just 3 girls standing around the drive through window and nothing was said to me for atleast 2 minutes before telling me to pull into a parking spot. The food is never hot! Don't waste my your money here
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April 2024 by Sonja Barefield
My credit card information was stolen after using my card in the drive through here in December. It was the first and only time that card had been used in months so I know it was stolen at this location.
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April 2024 by Rachel Cantrell
Avoid this McDonald’s like the plague. And let your kids play on the playground. A child had taken a poop up on the play area on the green spinning things and we notified the staff. The guy at the front just stared at me. Didn’t react. So we waited. We went to order ice cream while we waited to see if they were going to close the area. Nope. And the ice cream machines were down (of course, right?) no manager was notified. They continued to let people go in there and play.
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April 2024 by Alton Ashford
The McDonald’s in Royse City Texas was a good experienceThe pancakes sausage and sausage burritos was good alone with the decaf coffeeThe customer service was excellent I was served with kindness and with a smile making feel like I was more than welcomeThanks for your serviceThe atmosphere was good and exciting watching the families interact with their kids in the play room
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April 2024 by Jose Tenorio
Bad service wrong orders
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April 2024 by chyenne
ordered a sweet tea and it wasn’t sweet at all. ??
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March 2024 by Norma Pence
Door dash here . Fake meat don't like.
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March 2024 by Josh Dawson
Order my food from them $30 Worth of food tires to pay for my food with a $100 bill . And told me they could not make change for me . During lunch time Manager sitting down outside . But did not want to get up to help a customer. So I had to take my money to Burger King They did not have a problem with it. Come on McDonald’s find better leadership
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March 2024 by Mike Lowrey
was not giving the right order was shoved a drink after not given the one I had paid for and was told to get out... over charged and rude manager.
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March 2024 by Shanneyl Lynn
Avoid this location and go to the one in FATE if you can help it. Horrible customer service. They took 20 minutes to get my order to me. (3 biscuits and 2 coffees) by the time I got my Frappe it was melted so when I requested a new one the lady rolled her eyes and started popping off as she walked away. Save yourself time and the AUDACITY and just go to Cado Mills or Fate