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October 2024 by Jaspal Singh
Absolutely pathetic and unprofessional service ,I decided to drop the accident vehicle for insurance job in march 2024 and finally got done in September 2024.
They will never call you to give you any updates about your vehicle. You would have to chase them down and get information out of them . Kept ordering wrong part finally got my self involved and got everything resolved within matter of few days which they couldn’t get it done in 6 months because no one cares once they get paid from insurance.
On the other hand, my wife got into another no fault accident few weeks later and damage was much bigger then this one , but we decided to drop the vehicle at crash champions and they got it done within seven days and called us like 4 times and gave us all the updates.
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October 2024 by Kathy Hollins
Went for an estimate on my car. Never received the estimate so I called to get it. Lady said she haven't received the photos of the damage( that her team took) but she asked me to describe the damage and she gave me a low estimate based on what I said not the actual damage. Not impressed
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August 2022 by gail bell
It started off a great experience. Sadly it turned into a bit more than we planned. At first they were kind of hard to get a hold of especially at lunch. No big thing there just kinda strange not to have someone to answer phones at lunch. The first time we picked the car up the body and paint work the did looked amazing. The first test drive home we noticed the car had extreme vibration issues. Which they said was because they of one of my tires. That if I replaced that tire it would be fine. So I bought a new tire. Then had all four tires balanced as well as a 4 wheel alignment done. Took it back out on a test drive after having all that done and the car inspected by ntb. Guess what? We still had a pretty serious vibration issue when driving down the road. So we took the car back to Texas star collision to have the issue fixed. This time they installed a new control arm approved by our insurance company. Well let's just say our car still has vibration issues after two trips to the shop. Plus a bunch of unnecessary parts and work that had to be done out of our pocket to still have issues even after they swore that just that tire was bad . Now we are having to take it into the dealer to have this issue fixed as we don't have enough confidence Texas star collision can get the problem fixed properly. I had extremely high hopes for this company the way things started off. Sadly it wasn't what we expected though.***** Update******Sad day when the body shop installs 6 inches of weights to a rim that's bent instead of replacing the rim. Who would reuse a ball joint when replacing a control arm? To answer that this shop does. I mean really? 9 times out of 10 now days a new control arm will come with a ball joint installed already. Highly don't recommend this shop.
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May 2022 by torrey1919
Took my '98 Toyota Tacoma to them and they paint job they put on it is showroom. I'm very happy, they went above and beyond with little things they also did to the truck. They also had the bed insulated for a price of course but I wanted that done anyway. They are great people to do business with.Service: Body & Trim
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June 2021 by Patricia Martinez
Awesome place to go. Love their employees. All very respectful.
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February 2021 by Denise Grove
I was impressed with the work they did on my vehicle and it was also done a day early. They are professional and service oriented. I recommend Texas Star Collision if you need auto body repair.
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October 2020 by Sarah Graves
Toyota is Rockwall referred me to this company after a lady hit me at work. They took such good care of my car, and even allowed me to come pick it up on a Saturday, even though they are closed. The only hiccup was how long it too my insurance company to send payment. I’m very pleased at the result. Thank you for such a great and reliable experience!
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October 2020 by Brian Harris
I had a piece of steel dig into my back quarter panel of my 4 month old Dodge Ram. I took it here from a referral from Toyota of Rockwall. The team at Texas Star did great work. They had my truck back to me in 3 days, and it looks just like It did when I drove it off the lot! Great company.
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April 2020 by Brittney Ferguson
This is the absolute worse place I have ever dealt with. Horrible worst nightmare of a shop. They destroyed my car and now I’m left to pay for all of it and I lost my job in all of this covid stuff so now my kids and I have no vehicle
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April 2020 by Brittney Elizabeth
This is the absolute worse place I have ever dealt with. Horrible worst nightmare of a shop. They destroyed my car and now I’m left to pay for all of it and I lost my job in all of this covid stuff so now my kids and I have no vehicle ?! Mary way so rude and disrespectful.
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November 2019 by Pamela Martin
Very good workmanship
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August 2019 by Ron Ringhausen
I don't see how the other reviews are possible. They have to be friends and relatives. I dropped off a 2018 wrangler for a very small repair and it looks terrible. Huge waste of time. Will add more detail after resolved. 3000 dollar top ruined.
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July 2019 by Mary Pals
Service great
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April 2019 by Brent Moser
I have known Pedro a long time now. He always gives me a hard time about being picky. But that is why I take my vehicles to him. He perfectly matches paint every time. And Merry is the best. She is so friendly and really keeps that place going. Give Pedro and his crew a chance. You won't be disappointed.
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March 2019 by Brad Crumpton
Have to brag on this crew - the do great work at an affordable price, and they do it really quickly. Even came and picked me up from the rental car place. Highly recommend!
