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November 2023 by Destiny Guardado
This review is for the supervisor. She was amazing in helping me find my 3 missing packages. I was expecting a call in 2-3 days from making my service requests and it literally was the next morning! Thank you again you were truly amazing and helpful!
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September 2023 by Kyle Morris
I quit going here once my rental suit I was returning was stolen. The package had "The Black Tux" written all over it so they knew what was inside. I was charged $500 for the suit.
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September 2023 by Sophie Huynh
I've never got a package gone missing until I moved here. I ordered a backpack for my daughter and the tracking said delivery attempt failed because of incorrect address. Excuse me? I have received all packages (so many of them) from Amazon, and other online vendors completely fine without a problem when they use FedEx, UPS or other delivery services. Why all of a sudden with USPS my address is incorrect? The funny thing is I was able to receive mails fine from USPS. Why when it comes to package my address is incorrect? I called them up and they said they couldn't delivered to me because of address issue & they had discarded my item due to the perishable nature. "For the safety of ourcustomers and employees, perishablecontents that melt, spoil or deterioratemust be discarded and therefore are noteligible for a Missing Mail Search OR anIndemnity Claim submission." Like please it's a backpack, it's not perishable and I have been waiting for a month for it. Why lied just to steal customer's packages? Reading all the reviews am sure the workers here have stole all the packages. Polices should investigate the workers here. So dishonest and phishy. This shouldn't be happening to a government based delivery service.
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August 2023 by Kh 98
Staff who drove red usps mini van helped get my package out last minute really appreciate it
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July 2023 by Carol Cremer
Wish I could give them less.The worst post office ever.They forwarded ALL mail for a mobile park/business. So where is my mail!!!
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June 2023 by Kim H
They never answer the phone. The delivery person also didn’t deliver my package reason being “No access to delivery location”. That’s not true, and even if it was why can’t they get off and deliver it on the porch? So lazy.
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March 2023 by Stephen Carney
On December 8, 2022 I paid to have my mailbox rekeyed. I was assured someone would call me when it was rekeyed and that person would hand me my keys. If I was unavailable, the post office would be given the keys and I’d have to pick it up then. I was told this process would take two weeks at the most. Fair enough.On December 16, 2022 I received a notice on my for from USPS indicating my mailbox was too full (no S***!) and it would be returned to the post office the next day. On December 20, 2022, I went into the RC USPS and asked for my mail. It wasn’t left there and my mail carrier was now on PTO. I eventually picked up my mail the first week of 2023. But still no mail keys. I went another two weeks and still no mail keys. Frustrated, I began calling this USPS daily. No one ever answered the phone.Finally, today February 16, 2023 (over two months later), I went into the RC USPS and my keys were there.Thanks for nothing, USPS of ROYSE CITY. Worthless and untimely.
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February 2023 by Centrifugal Muse
Have never had such issues with the post office as I’ve had since moving to Royse City. There are definitely some suspicious behaviors at this USPS that need to be looked into internally. These people WILL NOT help you with a mail issue, because they simply DO NOT CARE. I have had mail that needed to be signed for FOR AN IMPORTANT COURT CASE and they NEVER came to our house. So we missed a vital court date. Our mail has NEVER been forwarded from our previous address. When I opened up a case regarding these things, we were told to contact the OTHER post office, that stated that the mail has been forwarded and that it’s this post office in Royse City not doing their job. They showed proof to me of forwarded mail, yet I NEVER received said mail. RC Usps just told me it’s to be picked up at the other city USPS location. When I told RC USPS that I was shown proof the other usps forwarded mail to them they tried telling me it’s not their issue and just to wait.The final straw is that the last month, any time informed delivery shows me credit or bank cards in the mail, we NEVER receive them. I check the box of “never received” and nothing happens. I attempt to chat, and it says disconnected because no chat agents are available. I call and can’t get through or I’m spoken rudely to.It’s time to contact the media, the city of Royse City, OR anyone that will listen.ENOUGH!!
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February 2023 by jaccs xx
PLEASE DO NOT GO HERE! I got a phone upgrade and was turning my old phone in to get a credit on my account. The phone was in new condition and box was sealed. The employees knew what was inside. 2 months later my service provider is charging me $300 for the phone they never received, I disputed it and they found out that the postal service “lost” the package. Yeah right. Sketchy place!
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February 2023 by Jabari Myles
Just Wow! I just called this location. The phone rang for at least 5 minutes. Finally, someone picked up, and then hung up! Now, no one will answer even though I continue to call over and over. It's a shame that nothing will come of this since it's government owned. These people could never hold jobs in the private sector!
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January 2023 by Right Style
This USPS office employees run this facility not the way Post Office requires them, but the way they see fit. Things are done ignorant, way.It is a disarray!I get neighbors letters delivered to me, and my letters delivered to neighbors, annoying!Next what is not right with this Post Office is, they want you, the resident, to do the work, for which they are paid.They never pick up outgoing letters from my mailbox,regardless, that I have the flag up. They ignore it time after time, and DO NOT PICK UP outgoing mail.They are forcing me, to do their job, myself to drive to the post office, and drop the outgoing mail.The same goes for outgoing packages, if I got anything to ship. Even though pick up is scheduled, nothing happened time after time. They see the backage by the Gate, they have the pick up scheduled for my residence, yet they will not get up from their van, walk 5-7 yards to pick it up.I had to call repeatedly, and complain to them of this practice.The answers were dodgy, they acted annoyed, and acted as though there was no package to pick up, and no package pick up scheduled.Next times they missed to pick up, they complained they saw no package.I ended up putting the package on top of my MAILBOX! Next what was happening, mail delivered, but the outgoing package left sitting on top of the mailbox, ignored with the biggest ignorance our big Texas ever seen.Repeated calls and complains anyhow got them to pick up the package. That said, I do not ship often, once every few months. Still they amassed a record of dodging their duties, even though getting paid for the job. Everything stated here is sincere, and honest to the letter, this is true Royse city life story, that has directly to do with USPS offering dilapidated service.If this continues, we the residents, need to petition the post office HQ and fire all Royse city rogue USPS employees. If they stop bad work practices, I have no problem with them working, yet... The change for the better needs to happen! The impression is, we are not living in prime location of Royse city Tx, but some kinda redneck village!Residents! Do not keep silent! Voice everything that is not right! Things do need to get right.That way everyone wins, because friction will be eliminated.Be warned:I now have VIVINT security cloud camera hidden, and recording all activity by the mailbox, when their van passed by, did it stop by, and the activity at the mailbox is recorded at close up! I have no more trust left, if this practice continues, I am getting ready a lawsuit against USPS, and local post office employees, for all the ignorance, moral damages, trying to get them to move a finger. Game no more, now real business!
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January 2023 by Natasha Conner
I relocated to my home November 1, 2022. Over 3 weeks ago I paid for my mailbox to be re-keyed at the Royse City, TX post office. I still have NOT received a key for my mailbox and the clerk working the front counter today could not give my an answer on when it would be taken care of besides “we’ll try to get to it” in such a cold manner. I work 7 days a week, including out of state travel. I should not have to take time off work to swing by a post office for my mail. THIS IS RIDICULOUS, not to mention an inconvenience that’s causing me to lose money. Please start holding employees accountable! I’m a former USPS employee and my Station Supervisor would NEVER tolerate the laziness that this station exhibits.
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January 2023 by DaKing WILLIAMS
I have lost countless Mails to the child support office I talked to the post master and she told me that it goes through two more postal streams when it leaves our post office that was a waste of time so I just get my sister or my mother to mail it of at there Post office
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January 2023 by Sherry Martinez
Literally the worst hours. GPS hours has this closing at 5pm. Came in because I had a delivery that was not received and was sent USPS and got there 4 mins right after the “closing time” and no one cared to help!
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December 2022 by Leah S
This post office is irresponsible, unapologetic and uncaring. They’ve managed to deliver at least 4 packages of mine and now I have another one that’s missing. Something has got to be done. This is ridiculous. No accountability whatsoever.
