O'Reilly Auto Parts is known for its friendly and helpful staff who provide excellent customer service. Employees go above and beyond, as highlighted by a manager who replaced a headlight during a rainstorm. Customers appreciate the professional assistance in finding the right tools and parts for their vehicles. The store offers a wide variety of products, but it is advised to follow the manual for specific vehicle needs. Staff members are dedicated, with one employee being recognized for his outstanding help in finding a specialized fuel filter. Overall, O'Reilly Auto Parts is praised for its great service and knowledgeable staff, making it a reliable choice for auto parts and services.