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March 2024 by Cesar M.
I when in to leave a tire In for them to put my spare tire they ended up screwing my screw now they can't take off the tire bad service. Been a customer with you guys over 10 years now you guys suck at this location.
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February 2024 by Jeffrey Hess
Speedy and super friendly.
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February 2024 by William B
slow horrible service
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January 2024 by Bridgette e Mentesana
I called to see if they had my tire in stock because I wanted to stay with the same brand and Katelyn quickly verified they had it for me over the phone and when I went in they go me in and out in half an hour. Excellent customer service and they even fixed the tire pressure in my other tires. Highly recommend them!
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January 2024 by Syed Fawad
Came in to inspect a flat tire. They inspected, patched, filled, and even gave tire caps for free.There was another issue with a previous patch on the tire and they recommended replacing it, however they didnt put any pressure on buying a tire immediately with them. Tires they had were also well priced. Highly recommend
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January 2024 by Stephanie DiBiase
Rhett the assistant manager took great care of me when I was heading out of town..He discovered a nail in my tire patched it up but insisted he inspect in in more detail. He stayed after hours to make sure I was safe heading out of town for the weekend! EXCELLENT SERVICE! Thank you Rhett!
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January 2024 by Edwin Lewis
Went in to get tires rotated and to have air pressure added. They were professional enough to tell me that it that it was too for rotation. My tires were inflated free of charge.
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January 2024 by Father Figure
Please get the air machine that sets pressure, not just the air hose. I have never went to any other location that didn't have it.
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January 2024 by Kim Lewis
I am hoping to change this review in the near future and maybe they will get back Luke Lukaszewski who was the store manager. I have bought tires for over 20 vehicles over the years and normally Luke will get me in and out. But where is Luke now?!?!?! My experience has changed 100% for the worse. I purchased a full set of tires and it rained terribly that same night. My wife didn't like the way they handled and I called them the very next day and said I need different tires. The rep, who was very nice, Gustavo, said I had a satisfaction guarantee for 30 days and the refund/replacement process would be no problem. So we came up with a solution but it would require me changing wheels also. No problem was my response, lets do it. Now I am spending twice as much but this is what I need to do for the tire size my wife and I are wanting. Gustavo gets them ordered and then sends me the quote but there is something drastically wrong. The new "manager" says that my tires are used now and can only be sold as used so I don't actually get the full refund anymore. He basically cuts the refund just over in half. I tried to ask nicely that he make this right and he refused to do so. I then had to call customer service (Arnold, who is very nice) where he tells me that I should receive a 100% refund, it is actually their policy and not sure why the "manager" would treat me differently and not follow policy. Arnold tells me this will be corrected and he will make sure I am contacted. Well, this all happens...I am contacted by the Area VP and he says he is sorry for the experience and that they will make this right and he thanks me for the opportunity to keep my business. I then get a new quote from the store and not only did they not refund me 100% back as a credit, they also did not do any price adjustments to "make it right". I am moving forward because it is supposed to rain again next week but I need this corrected or I will be forced to post this review everywhere I can to warn others that local managers will, can, and do avoid following the policy to make customers experience nothing but positive and they will change the rules to benefit them and the customer is definitely last. I am thinking maybe I should have visited another tire shop as there are many to choose from. What is Discount Tire doing to save customers who have been with them for over 30 years? What will they do? Time will only tell.
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January 2024 by chris may
Discount tire is awesome. I went there in sachse to top off air in one of my tires ( which was a free service they offer) and the young man found a screw in the tire..they removed the screw and plugged the tire for free also!.. nicest service from everyone there.. Discount..you have a customer for life!!
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January 2024 by Carla Glenn
Fast and nice ?
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December 2023 by Tim Powell
Always great service.
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December 2023 by Sherry Doss
I have always bought tires from Discount Tire in Sachse. This last time I went in and they have my info in computer so for my car they should have known what kind of tires I usually buy . I guess being female they put on tires and charged me $1200.00 for 4 tires . It was later my spouse asked when I was going to get tires and I said I did . He said those have no tread and look used . When he called them it was last time to correct what they did to me. I feel so bad I did not know a good tire from a bad one.Never expected that from them . Nissan did my oil change and said I needed new tires and made offer of $900.00 for new ones and I said I just got these. They were surprised too. Guess cause I’m a woman they pulled a fast one on me and it was costly. Do not recommend the one in Sachse Tx . I have always been a loyal customer of Discount Tire . Shame on them . Now I know how to check my tires so won’t happen again . Very sad to do thisSherry Doss …
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December 2023 by Shannon Mosley
Very professional, and knowledgeable.
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December 2023 by Julie Strickland
Outstanding service from store from start to finish! Very professional, friendly service!