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March 2024 by Craig Weiss
The staff was friendly and helpful. I was given attention as soon as I walked in and they got my car in right away. They gave a thorough explanation of the diagnostics.
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February 2024 by Michael Buettner
Excellent service at this location. Had a nail in a tire that I just bought last month they patched and had me going in less than 20 minutes.
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February 2024 by Geri Hoyt
Love NTB.. staff was great esp Devon..sachse location. He was a one man show in the front on Sunday and he handled himself so well and was so polite and helpful.. thank u!helpful..stayed
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February 2024 by Ivan Gonzalez
Place is legitimately awful, went here for new tires and 2 days later I get marked low tire pressure. Give the benefit of the doubt and assume it’s either just a fluke during installation or the cold air brought the air down. Add more air and again 2 days later I get low tire pressure. Now I know the tire is bad so I go back here since 2 air refills in 4 days with no nail has to be a bad tire.after explaining the situation the technician he first decided to ask he had seen me before and I was very confused but told him “maybe a few days ago when I first came in?” He decides to tell me “no I’ve seen you before that”. Not sure where if I never set foot in a NTB before that but whatever I guess. Over the course of the next hour and I half I have him come back and ask me over and over “are you sure it’s the front right tire, it seems to be holding air, I can’t find anything wrong with it, and it’s actually getting frustrating not being able to find anything”. At this point I’m baffled because I have literally added air 2 times in the span of 4 days and this guy is treating me like I’m either stupid or maybe he profiled me and thought I was trying to hustle him with a 4 day old purchase?Nothing gets done with the tire and I go to their mesquite location after my father tells me he has great experience there and the first thing I get told stepping in the door is “your first mistake was going to the Sachse location”Update after the amazing service at mesquite, they found out the issue after 10 minutes was the valve stem and they fixed it, oddly enough the tech at sachse said the stem was fine but that “he would replace it”. Doesn’t seem like he did! Absolutely awful place.
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February 2024 by Hortense
Katelyn and Khamare did absolutely amazing!! Came in and need wiper blades they had me in and out in five minutes. Will definitely be back
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February 2024 by Dylan Elrod
They were fast and got me in and out.
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February 2024 by Dustin
I took my car in for two new tires and an alignment. The time estimate was 1.5 hours and it took 3.5 hours. When we went to pick it up they said they put the tires on the front and should have put them on the back and they would fix it in 10 minutes. One hour later they were done. After leaving the alignment was pulling to the right. When we asked them to fix it they said they can’t do it for four more days. Bad experience all around.
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February 2024 by Katelyn Roland
Very fast friendly service. While be back for all my car needs
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February 2024 by Donavon Thomas
Great customer service went above and beyond.
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February 2024 by Mitchell Carreon
Military friendly awsome staff; Align my Truck great, and were fast. 5 stars well deserved I'll be coming back here!
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February 2024 by Major Woody
Thank you for working on my truck. Friendly staff; a bunch of professionals. Highly recommend
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January 2024 by steven leon
Whenever you have to do maintenance on your car it sucks, because you never know where to go and you never know who you will encounter if it’s gonna be a someone who wants to scam you or someone who genuinely wants to help you. Well i’m glad to say that my experience here at NTB sachse was just awesome!!!! From the start i was greeted by cristian, told him i need a brand new tire, with a smile he said “I GOTCHU” and gave me the lowest price i have ever gotten in any tire shop, and it was fast service in no time they changed my tire and i was on my way!!! Thanks to cristian and danny. Will for sure come back here again for all my tire needs!!!! ❤️
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December 2023 by Melodie Calvert
I started by calling on the phone and the representative was knowledgeable and professional. The service got even better when I arrived on site. Khamare greeting me and took my care inside right away. Jacobi who I spoke to came from the back and greeted me as well. I will continue to get all of my tire needs met at the Sachse location. They are awesome.
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December 2023 by Danny B.
Under new ownership and management. Outstanding service and competitive pricing. Call and schedule an appointment and see for yourself the new culture and customer centric atmosphere!
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December 2023 by M. E. BELTRAN (LENA)
Staff was very welcoming and Courteous. Spoke with Danny about my car And its problems. He was very knowledgeable and and I felt he was being honest and sincere about his diagnosis of my vehicle.
