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November 2023 by Lana Stephens
I have 3 sons so between them and my husband we do a lot of repairs ourselves. Sometimes you just can’t fix it though. We simply couldn’t attach the power steering pump and hoses since they crammed everything in my GMC AWD vehicle. We called and they were able to get it in the next day!! Another place we have been using for years always had about a weeks wait. The communication was great and it took him 4 hours to take out the pump and replace it again . After picking up the vehicle we talked about a 95 Chevy truck we had we thought it may need the engine rebuilt. We brought it to him the next day and diagnosed it to be the MAPS . Thank goodness!!!They saved us literally, in more ways than one! We will be using them from now on!Services: Exhaust
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November 2023 by charlotte blanton
They replace parts without calling you first and I'm still having the same issue with my car as I did before taking it to them! Their communication sucks and the repair guy named Keith just guesses on the issue with your car! They used to be really good but I'm guessing they have new mechanics working there now . I DO NOT RECOMMEND THIS PLACE AT ALL!!!
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October 2023 by Noelia Lopez
The shop has several cars in front I have to go early anytime of my convenience. So Technician can check my car.
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August 2023 by Sidney
Wow is all I can say!! They got my car this morning after I thought I just needed a new battery from autozone… turns out I needed a new alternator… they got it replaced in one day! They were so kind, very communicative, and fairly priced. I will absolutely be returning the next time my car needs something.Services: Auto maintenance
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August 2023 by BranTheMan
Unfortunately I currently cannot recommend this shop as the first place you should go to, based upon my experience. I know they're a local mainstay that many have used for many years. However, I believe if you want to be THE top destination in town, there HAS to be communication.I basically dropped my car off there and had to call back there to find out it had been done for a while. And unlike most reputable car shops they never once called me to give me the diagnosis/status of my vehicle and to thus ask me what I want to do. To give them the benefit of the doubt, if they did call, there was no voicemail left. This is imperative when doing good business.I was unaware that they do not have a master technician and my warranty servicer does not work with any shop without a certified master technician, so I had to do a ton of legwork to get my claim even partially covered. Nor was I made aware that the shop doesn't work with warranty services, which is very unfortunate news for anyone looking for a seemless experience.The staff there are fine. They are not as engaging as other shops I've been to and I was thinking that would not have been the case, knowing they've been a local mainstay for so many years. Again, when you leave your car with a shop you want to know without a shadow of a doubt it's in the best hands possible and that you will be thoroughly informed throughout the process. It goes a long way to do more than merely just ask for the keys.I say all this to say, I think with a few tweaks to the customer service protocols this will not only remain a local mainstay in Saginaw but will be seen as a small business that is going above and beyond to ensure the best possible experience for generations to come. I do wish the best for any small business, including CR's.
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August 2023 by alex Alcantar
Very reasonable, would definitely recommend only needed hoses put on and he only charged me $10 didn't try to gouge me
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June 2023 by Rose Trance
Family have been using CR for 30 years. Always reliable and excellent service! Always have fair charges and dependable.Kudos to the entire staff...you guys are awesome ?!!!
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December 2022 by Chad Whitehead
They completed the work I needed done but it was very slowly done and there is no communication what so ever. I went to pick up my vehicle but never received the call they couldn't just replace the original so it would be the next week to get my vehicle back. They are good people but not somewhere I would return to or recommend.
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December 2022 by Andrew Capuano
I brought my vehicle to this shop to have the carburetor potentially serviced and have the vehicle inspected. The service took over 7 months and at that, services were done without my consent though still made out to be at my expense. The carb was sent to be rebuilt twice without my consent and even still did not work, though was charged for it. Just as well, when I made the decision to have a new carb put on, the carb purchased by the shop for my vehicle was incorrect and left unfinished as my vehicle has an Aod transmission needing a carb link, and was left unattached to potentially cause massive damages to the transmission. Was also charged for a water pump service and other services that weren’t even touched.Just as well, the vehicle was inspected in september and i wasn’t even called to pick the vehicle up as they considered it unfinished by november, thus meaning the 30 day window for registration was already up. Wouldn’t give even 1 star is possible. Have tried calling back to have the billing corrected and have been put on endless hold loops with no avail.Services: Vehicle Inspection
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October 2022 by 420 Pipe Dreams Marketing
I've taken my vehicles here for 20 years and my family, longer than that. These guys are the best! They work hard and don't overcharge for everything like so many other places do. I had to get a new axle on a truck I had just bought and I was very pleased to hear I would be saving nearly half what other shops had quoted me. The world was done professionally and in a very timely manner. Without doubt I will continue to be a happy customer of CR's Auto Repair
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October 2022 by Hunter Valenzuela
Took my car in to get a radio wired and blinker fixed and steering wheel put back together. Blinker only partially fixed, turn signal switch wiring was routed outside of the steering wheel when it was supposed to be through the inside of the wheel, turn signal switch barely works, radio is installed but unsecured from the din, brake lights somehow burned out, and while working in my car the guy had to charge my batter because he left a door cracked and a light came on and drained my battery. there are random screws on the ground that should be holding things down and my car is trashed. Lastly there was a pack of cigarettes in my car that are missing. All this and my car was in the shop for 2 weeks. The price was good if they would’ve fixed the issue but they barely fixed my issue and created other issues.Services: Auto maintenance
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September 2022 by Ruth Hernandez
Took my Car there And Was very satisfied with The Work done on it New Radiator and New Fan ? ?? Thanks to Jake at CR's Auto Repair ?
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September 2022 by Taylor B.
I really like C.R..'s, however the last time I brought my car in, they had it for almost a week. I was told each day that someone else was going to come out to look at my car etc. When the problem was finally figured out, and I picked up my car, there was a small slice in my driver's seat which probably occurred when someone sat in my car, and there was a pretty decent sized ding in my driver side door. My car is a 2015 so I know it's been through a bit, however both the big ding and the slice in my seat were not there when I dropped off my car. I'm not one to sweat the small stuff, but I highly urge staff to treat each car with care and be transparent if damage does occur as I know other customers wouldn't let something like that slide.
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August 2022 by Carlos Nogueira
I took my truck in to get the front worked on and they forgot to tighten the bolt down. My wheel almost came off while driving and caused me to crash. They denied it and would not pay for my towing. I will never use them again!!
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August 2022 by James H.
I have taken two different cars here, each time they have not fixed the issue but have repaired something else or tried to overcharge for so called need repairs. Also the women at the front desk are rude, the mechanics try to replace every part on your car rather than diagnose to a specific part. Here is what I dealt, 1. Told van needed new front suspension for $3,500, fixed elsewhere for $400 2. Took van in for what I thought was a squeaky water pump. They changed it and afterwards was told it was my belt tensioner and that it still squeaked $400 3. Took cadillac in for engine missing, they changed an air intake housing. Given car back, engine still missing, part changed was not needed and didn't fix problem, $400. Don't go here!!!