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March 2024 by Joseph Murray
Very sad got an iPad it didn't work and they won't even help you or refund your money the manger is a prick don't go here they will rob you will never give my money to you again lol
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December 2023 by Cody 1611
I like a few of the staff, however, I bought an optic there, brand new in box, not a pawn, got it home and found it did not work for my firearm, brought it back less than 24 hours later, they said they couldn’t do anything but buy it back, for more than $100 less than what I had just paid the day before. I really had no choice but to accept it, as it was completely useless to me, I ended up putting that money down on a rifle they had in stock, as the days went by and the more I thought about it, the angrier I became, that was a total rip off, they put it back in the shelf and sold it as new again. I’ve spend a lot of money there, I always had something on layaway, never missed a payment and always stayed ahead, as a collector, as soon as I pay one off, I put money down on the next one. Unfortunately, that hundred dollars cost them the thousands I would spent over time. I will never step foot in there again, or any other cash America, they can keep the money I put down on the other rifle. I wouldn’t give them another penny. Please stay away from this place. I wouldn’t recommend it to anyone.
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August 2023 by Rodney J. Harris (Scooter)
There's a very rude kid managing it. I will never shop at that location again & I would never send a family member or a friend there. They had good service there a little while back but not now. Go to another location where you'll be treated with respect.
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July 2023 by Her Name
Your employees shouldn’t care why I’m pawning only that I will return and you will make some money off me. That said, please educate your key holders on how money lending works. If it take a payday loan, the interest is much higher than going to you. Hence, the reason I come often with the SAME item. So, if I pawn something 1 billion times, it shouldn’t be their business as to WHY(Unless they’re going to pay for it). The pawn shop makes 40 bucks, each 1 billion time off me. No calculation or excuse needed right?
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February 2023 by hector Segovia
Went there this morning, stood around for 20 min. Finally manager Geremy said we’ll be with you shortly. He was not showing any concern of people waiting. The worse attitude I’ve seen, but you get what you pay for. Will never go there again. Some people should never be a manager.
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January 2023 by Alex D.
The older man that works there, refused to show me any product. I was looking to buy. When I first walked in the store he helped everyone else except me and even people that came in after me. Until I brought it to someone attention was I offered his help. Where he declined me any serves. I found this to be very horrible customer service. I have lived in Saginaw my entire life and been to this shop multiple times and never treated the way this employee treated me. Although I have tattoos and I am a man of color, doesn't give anyone the right to discriminate against me and offer this type of services. This employee shouldn't have a job at this location to discriminate and Be racist to a customer that has been coming here for much longer than he has been employed there.
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December 2022 by David Koller
I came here several years ago and it was actually a really pleasant experience. That’s unfortunate because I visited the location today & the employees have a wall up and act like everyone is trying to be difficult. No smiling or a greeting for that matter. I was one of 6 other customers and everyone got treated like we were a hassle. Customer service is terrible. I’m sticking to locally owned pawnshops. They’re a longer drive but better deals without the attitude.
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November 2022 by Dominic Ahrvide
This pawn shop saved me today helped me get my bills paid they gave me a great deal and I even got a even better deal on a layaway plan from Maria, thank you
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October 2022 by Mary Jones
This lady took the electrical tape off of my charger for my laptop and then said she couldn't pawn it because it was a safety hazard which I understand but why take the tape off and not only not say anything but not give the tape back so now my charger doesn't work at all.
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October 2022 by Juan Delarosa
The employees there are totally useless and a perfect example of lack of manners and customer service never had trouble with cash America till I came to this location. Please don't come to this location you are better of going to the one in fort Worth. Sad how people in this place can't or won't understand what customer service is all about. Corporate need to step in an do something or at least close this place ????????????????????????????????
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September 2022 by E. Rivera
They need to hire people who know jewelry, specifically gold. They'll either test it using the wrong solution for the karat, or put a high power magnet up to it thinking 10k gold won't react. Gold jewelry depending on the karat and the alloys mixed with it can react to magnets especially the clasp. Any pro jeweler will tell you this. Take your business elsewhere where they know what they're doing.
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August 2022 by Chris Kay
Will never return!!! Gave 1 star to give review, they offered me $200 for 11.4 grams of 14k gold, said that's all its worth. Maybe they have a different gold chart idk.
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June 2022 by Roberta Taylor
If you are Black, don't expect to be treated fairly. Always get low-balled or treated as though you don't know your products.
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April 2022 by Woody
The staff is rude and does not care about satisfying thier customers. All they care about is taking your money. I went in to retrieve an item from pawn and thier only tablet to fill out the ATF 4473 was dead. They refused to alow me to do a paper form and told me I could come back another day, of course I would have to pay more interest.
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March 2022 by Devastator 2065
Brought in some silver ( chubby Mexican chick) said was fake didn’t even check got treated like it was stolen. Went down the road was treated wonderful and they took my silver. Would never do business here, all they have is junk. Not worth it .