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November 2023 by Ilene Valdez
***THIS SHOP IS A SCAM***Sylvester, Jerry, and Jason all told me I wouldn’t have to pay ANYTHING to repair the hail damage on my car, mind you Jason is the owner. Sylvester and Jerry are the sales rep that were walking around my neighborhood. Sylvester told me I will cover your $1000 deductible, you scratch my back and I scratch yours. I actually never wanted to get my hail damage repaired because I didn’t want to pay the $1000 to get it fixed. He said the amount to fix my car would be roughly around $6000-$7000 easily. Well come to find out my car ended up being deemed a total loss because of the amount the shop was trying to collect from my insurance for repairs. Not sure how because my car is a 2019, and nothing is wrong with it besides the cosmetic issues. Maintenance on my car is well kept since I do a lot of driving for work. The shop said the rails on my hood needed to be fixed and my car also has to be driven to Fort Worth for a paint job. So because I decided to keep my car, I went from supposedly having to pay nothing to paying $6000, with no repairs done. $1000 alone was to take my car out of the shop, even though Jason (the owner) told me my insurance would pay to get my car out. I told him okay but if my insurance isn’t going to pay the amount due then who would be responsible? Because it’s not gonna be them (the shop). Even though they promised to pay my deductible, the shop said they couldn’t release my car back to me until payment was made. After that conversation Jason (the owner) said he would call and speak to my insurance. However, when I tried calling Jason 2 days after that conversation his phone was coincidentally broken and being repaired from what Cheyenne (works out of the office) told me. Cheyenne did advise me she can refund me half of $1000, which to her calculations is $262.50. Last I checked half of $1000 is $500 but they only refunded me $262.50. The additional $5000 had to be paid to my bank since I am still financing the vehicle because my vehicle insurance was only paying out a certain amount to them for the car being totaled and me keeping it. This shop has caused me so much stress, miss of work, miss of money I had to come up with. DO NOT TRUST THIS SHOP! THEY WILL RANK UP THE ESTIMATE AND JUST LIE. EVEN THE OWNER JASON IS A LIAR.
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November 2023 by edwin asahara
I admit the weather here in Texas can be quite punishing! My car needed a lot of roof and body repair from the hail a month ago here in the Metro-plex. Donny was the person who I came into contact with and I must say that this was a 6 star experience. iDent handled all the necessary paperwork and estimates with my insurance and making it a more pleasant experience for me. My car now looks great, after about 2 1/2 weeks in getting all the dents and chrome repaired. I would not hesitate in recommending the great service from Donny and iDent for any future work!
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October 2023 by Esmeralda Ramirez
iDent Auto Hail Repair handled the insurance claim and repairs very professionally and efficiently. Believe me when I say that I have had other repairs handled by other Car Body Shops / Dealerships and I have had to step in and make many calls to get the job done correctly. iDent Auto Hail Repair took care of everything. iDent Auto Hail Repair has skillful and experienced Technicians and office staff. Great Job.
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October 2023 by john ervin
I was always a little skeptical of paintless dent repair but not any more. My truck got a lot of smaller dents and a few larger ones from hail a storm. These guys did such a great job. My truck is black which shows all defects if any. You cannot tell that it ever had anything happen to it. Looks showroom. Could not be more impressed. Thanks.
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July 2023 by Harry Smith
iDent has been great and very responsive — and Donny is especially good! Would absolutely recommend for hail damage repair and body work. They treat you like a friend!
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July 2023 by Patrick Bollman
I had hail damage all over my car and I called their business where I got in touch with Donny. Donny took care of everything being very straight up with me and easy to understand. He went out of his way to make sure I was getting the best service and personally helped me himself. I didn’t have any issues with insurance or paperwork so all I had to do was drop my car off and I received my car back within days. Blown away by their work and highly suggest them to everybody. Thanks guys!
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May 2023 by Omar Marquez
I'd never dealt with hail damage before and they took care of every single aspect. I couldn't have asked for kinder people to work with or a smoother process. They really took care of everything for me and guided me along the process. Excellent results
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April 2023 by Fernando Rodarte
I recommend ident to anyone that has hail damage happen to their vehicle! They dealt with my insurance so I wouldn’t have to. With no out of pocket cost to me the damage to my vehicle was repaired, and a big portion of the vehicle was painted. It looks brand new now and my wife is happy we got this situation taken care of in a fast and timely manner. So check them out you will not be disappointed!!!!Service: Painting
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April 2023 by Andres Lopez
My car got hit in the back and needed repairs . Luckily I knew about this business so I took my car over . If you want your car repaired great and have a great customer service . Then go to this shop . Anette is one of the estimators that helps set up your car to get repairs done while dealing with insurance companies . Her and the team took care of my car, made calls , got me oem parts , and even helped me with my rental car as well. They were so kind and answered all of my questions. You will NOT regret coming to this business .Service: Painting
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April 2023 by A Anderson
My car had major hail damage so I took it to iDent and I could not be more happy with the results. The hood also had to be replaced and they did an excellent paint job. They kept me posted every step of the way and when it was time to pick up my car it was detailed!!! They did an AMAZING job! 5 stars isn't enough!! Thank you iDent team!!Service: Painting
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April 2023 by Taylor Evans
Other than the amazing job on the hail damage repairs, iDent has A+ customer service. Donny consistent kept in contact with me over the 3 weeks that they had my vehicle, keeping me up to date on the status of my repairs and even went as far as bringing me my mailbox keys that I had left in my center console. Will recommend to everyone and definitely be my go to for all future dealings.
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March 2023 by Melissa Armenda
Took our car to get our hail damage fixed. I highly recommend their services! They did a fantastic job. My car looked brand new when I got it back. I will definitely be a repeat customer.
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March 2023 by Matt
Had a couple nasty dents in the hood of my car and they got me scheduled the next day with the dents fixed and looking like they never happened within a few hours. Super fast, friendly, very communicative and outstanding service - not to mention quality work. Hopefully I won't have to use them again, but if I do, I won't hesitate to go back!
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January 2023 by Rudy Tovar
I had a break in at the the mall that damaged alarm, door handle, and locking mechanism. Ident was awesome. Very professional and went above and beyond to get the job done. Kept me up to date on everything. All issues were fixed and look great!. Thank you Ident. This business cares about customer satisfaction!. Customer for life!.RudyService: Painting
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November 2022 by Sal Arar
Just recently had my truck repaired for hail damage from a recent storm. I couldn't be more pleased with the results. Staff was very friendly, courteous and professional. All repairs were made in a timely manner and now I have my truck back and can't tell I ever had hail damage. Thank you to the staff and crew. I would highly recommend!
