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June 2023 by Ruth Moore
I'm a Walmart plus member and the woman at the country refused to help me find the code for the discount so I had to pay full price for gas. This is not customer service. I always go to the Walmart where I can scan the code on the pump and get the discount just needed gas today.
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June 2023 by Samantha P.
If I could give zero stars for customer service I would. The old lady, who worked june 27th 2023 and 4pm was the rudest and craziest person I have ever come across. I just lost my dad and she made my day from bad to worse. I asked her for the price of an item and she started yelling at me telling me this is her store, she sets prices, and there I'd nothing I can do. I just left. I hope she gains some form of humanity in her life. I also hope whoever hired her speaks with her about this as this is the representation of your store.
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June 2023 by Antonio P.
Old crackhead didn't want to sell me a tobacco product because I had my 4 year old daughter with me. She can suck my D with her no teeth looking self
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June 2023 by Sylver Nights
I will be calling cooperate. The assistant manager, Annette or whatever her name is, has no business at all being an assistant manager, she needs to go back to basics or better yet she needs to be fired. She has no customer service skills, she escalates instead of de-escalates, she has a bad attitude and she is overall a very unpleasant person who clearly hates her job. Every single time I go there it is the same song and dance with her. I go there to get cigarettes for my mother, I have to point out what I want because I don't buy them for myself and every single time she gives me a patronizing attitude for trying to search for the thing that I want instead of telling her what it is. Lady I am a visual person, I have to see it! Today she just crossed the line. I work 40 hours a week, I am a care giver, I am stressed out, and I have had enough. The last thing I need is Annette giving me attitude for pointing to the thing that I'm there for. Tonight she was training some poor kid who is probably not going to be there for very long. She told me not to look for the thing I'm trying to look for, but to look at him, I need to look for the thing that I'm looking for in order to tell him and when I do, here we go again. She gets her attitude going pulls the cigarettes off the shelf and she's like "never mind she's not going to look at you" in this nasty condescending tone. I am exhausted from work, I am stressed out from medical things, the last thing I want to deal with is this ugly attitude. This is not the first time, this is every time. I would rather pay more money to get the gas across the street, I will pay more for less of the patronizing BS. Murphy you need to do something about this.
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August 2022 by Stephanie Kent
The clerk working at 1:30 pm 07-15-2022 horrible attitude!!!!!!!
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May 2022 by Phil J
Only person in line still didn't get seen after 9 mins I just end up walking away
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January 2022 by Valhalla Bound
Horrible service. Unprofessional manager who would not give me her name, wasnt wearing her name tag. Im almost 40 and was not allowed to buy cigarettes. Ive never seen such moronic behavior towards a grown adult, over tobacco. Expired license does not mean your age or identity is expired. During a time when getting to the DPS is almost impossible, adults who pay taxes and have grey hair should not be harrassed over tobacco products. We are treating people horribly over the dumbest things, we should be understanding and use our best judgment. It didnt stop me from buying them, I simply walked up to the first person I saw, and had them buy my cigarettes, I decided to fill my tank (80$ sale they missed out on) at the 7/11. If Murphy's needed an opinion today.. stop giving tax paying grown ups a hard time over tobacco. Its unnecessary and at the end...I still got them anyway. Your harsh ID rules still failed. Use your best judgment and dont be a j*** for no reason.
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December 2021 by Fina Gonzales
Cheaper gas prices with Walmart card.
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November 2021 by D'ETTA GANN
I have always gotten good service at all locations.
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November 2021 by Bruce K.
This Murphy is located on the Walmart perimeter and since I have no idea what gas stations I'm going to find as I drive north, I might as well fill up here. The gas was as inexpensive as any other in the area. The pump area is clean and the receipt printer worked. It is decently covered from the elements and wide/tall enough for larger vehicles. All told, it was OK. [Review 16102 overall - 282 in Texas - 1607 of 2021.]
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October 2021 by Gamble
The blond woman is horrible! Talks about customers to her friends she to busy to get off the phone with. Ask a question and she answers with attitude. Makes you open the cages because she's "not going to go outside". Wow absolute trash person
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August 2021 by Callie B.
Murphy USA ... On Sunday, Aug 22nd @ 15:10 p.m. in Azle, TX My husband took my CREDIT CARD to the window to pay for our gas. We asked the girl to charge 20.00 at the window. We pumped the gas and we left. 5 minutes into our drive home I get two charge notifications from my bank for $20.00 When I looked at my account it showed a 40.00 charge. I called Murphy's store and they insisted they only charged us $20.00. I called my bank, they insist they cannot begin the dispute until the charge goes through... (it is currently, in "pending" status) I called Murphy's customer service explained that I have a charge for $40 dollars and a receipt for $20. Customer Service insists that they only charged my card for $20.00. I then explain that that I don't go to Walmart and get charged double when I buy $20.00. I went to the WINDOW, not the pump! Since I did credit, instead of debit I feel like this practice is a very shady way to take money from a customer! We went to the window, fully understanding that this would keep us from having a hold on our account for more than the cost of the charge. Only to find out that they are double charging people. You can see below that, there is definitely an issue here. Whether that is a technical issue or there is something shady going on in the store. Customer Service could have done a better job! I continually got stone walled with customer service regardless of the proof I had and also told there was NO MANAGER available when she was obviously done speaking to me. When I request the Managers name and district Mgr. Names I was only given the full name of the manager and told by the same associate the district manager for Murphy's was only giving out his first name. Believe it or not, I am that part of the population where $20 is counted in my budget. Simply it was not Murphy's to take. If there IS something shady going on in that store... they should've been more concerned about stealing from their customer! There was no satisfaction of service nor was there any restitution for what they had done! I am one customer who has been ignored by Murphy's. Who else has had this happen to them?
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March 2021 by Dalton T.
76% of the different staff that works here are rude and inconsiderate. S*** staff. Horrible service.
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October 2019 by Tommy Hamilton
Great place! I’m a regular! Gas, smokes! A Cold Drink! But, I wanted to pay a visit tonight and I called to verify they were open till 11:30 as this profile on Google states.
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April 2019 by Mandy Burgess
Very nice lady works here but I feel so bad she has to work by herself standing up all day.
