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December 2023 by Josh Martinez
Customer service out of the leasing office is unprofessional, rude and takes care of maintenance requests with ZERO urgency!!The tenants below us constantly smoke cigarettes in their apt. And we have complained about it several times bc there are 2 kids under 5 getting second hand smoke in here and NOTHING has been done about it!They declined us registering our second vehicle bc there is only one person on the lease therefore can only have one vehicle registered so they towed our truck, meanwhile the couple across the hall has 4 cars parked in the same area 2 that haven’t moved in months!!! Tess states there’s nothing she can do about it and we would have to pay $350 to pick the vehicle up in Arlington!!!The list of issues this place has goes on and on!!!Cockroaches in the apartmentsWe can hear a family of squirrels that live in the atticWe moved in in June to an apartment that had no AC, Tess failed to tell us that when she handed us the keys!! It took weeks and several visits to resolve that issue in the heat of the summer!!! They gave us 1 window unit for a 2 bedroom apartment…The laundry mat has only had 3 working washers out of the 6 that are in there that have been out of order for months!!The hvac systems in these apartments are piss poorOnline say the office opens at 8:30 and we went to the leasing office at 8:30 to try and resolve an issue just have Tess roll into work in her own time showing up after 9!!My fiancé moving here has been our biggest regret and if we could go back we would have never given this place a chance!!!!I would NOT recommend living here to anyone I know and look forward to the day I never have to deal with Tess or this apartment again!!!
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October 2023 by Deanna
If i could give zero stars i would. The apartment is trash, full of bugs and roaches crawling up the walls! No one shows for maintenance because they apparently cant keep a maintenance man so thats the renters fault and nothing gets done. They absolutely do not return phone calls as my husband and i have left multiple and sent messages through their web page. Our next step is an attorney to get out of this lease! RUN DONT WALK FROM THIS PLACE!!
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October 2023 by Nathan Frye
Literally look anywhere else, do not move here. There is nothing good to say about this place
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August 2023 by Johnny Alvarado Jr
We have been here 3 years. It was good the first year. It's been down hill ever since. The change management team ever 3 / 4 months. They fix nothing. We are infested with Roaches and bedbugs. Even though we pay them for exterminator ever month they will not send exterminator . They are good at taking your money . But you get nothing in return. They are money friendly & not people friendly . There is handrail that needs to be fixed for over a year. But they won't fix it . If want to live in the projects these is a good place to start.
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August 2023 by Juan Lira
I've been here since October 2022. It has been nothing but service issues here. And they have the WORST response time to anything! My kids and myself are currently sitting in an 82° apartment while is 104° outside because my "new" AC unit stopped working. I've left 4 messages regarding this issue and still no response. Not to mention the water is always going out and people do not clean up after their dogs.
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August 2023 by DENIS AUNGA
Ruston Apartment has the best office team,they respond quickly to my concerns. Their Apartments are clean with a good landscaping and they are affordable too.
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July 2023 by Melissa D
Grace, as well as the other office staff, have been an absolute pleasure to deal with. They have remained calm, cool, and collected throughout all of my frantic calls and non-stop questions (I admit I can be a bit OCD and panicky, especially when moving across the country, haha). The staff at the Ruston has made the whole process incredibly smooth from start to finish. I am eagerly looking forward to finally calling this place "home." Thank you to the Ruston crew; you have all been lifesavers. I truly don't know where I would be without your help.
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June 2023 by korena ortega
Went in today to make an application. When I say they were very inviting and very friendly it doesn't do it justice. I hope I get approved it would definitely be a change from my current apartment complex Saginaw Station.
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June 2023 by Erin Shedd
Ok guys stop what you’re doing and check this place out! I love it here! Great interiors and awesome outdoor spaces!
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February 2023 by Stephen Holcomb (AmericanCorgi)
We lived here for 18 months, but left soon after my daughter was born. Although rent was really low, they were trying to raise it towards the end of our leasing period. Bad pest issues. Great if you love a more earthy living situation. I caught a baby snake by the laundry room. My dog caught fleas several times, and never had this problem for 10 years prior. The wall material and construction was subpar. One time I got mad and tossed my phone towards the couch and it hit the wall, but instead of bouncing off, it stuck into the drywall as if I had thrown a Chinese star....
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November 2022 by Kinky Confessions
As a prospective tenant, my experience was AMAZING...with this hot summer heat I had car trouble LUCKILY? the staff was more than accommodating in helping me with car issues, hence they had me up and running Thank you so much Mia, Robert, and maintenance MAN OF THE YEAR... DOMINIQUE.. THANKS SOO MUCH
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November 2022 by Alex Barbosa
If you have the money to live here wait till you find something Better They added predatory towing Company on the premises Even with my car registered I don't feel safe at night anymore feel like I'm going to wake up and my car is going to be gone I'm afraid for people I may invite over If they don't register their car properly they could get their car taken You've been warned The towing company doesn't even have a good reputation
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November 2022 by Danielle Darlow
Moved in here in December 2021. So far my kids and I enjoy living here. There is space for the kids to play and the people are mostly friendly. I have experienced 2 different management companies both of which have been very friendly. The brand new management seems very friendly and they seem to want to make the community a place we are all proud to call home, they just need to actually be given a chance. These apartments are old so there are a few interior issues that need to be fixed but all In all for my little family the space is great, it's cute and we like it here. I'm excited to see what the new management does to make it better.
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November 2022 by Johnny Alvarado
I have lived here over 2 years. It was good at first then in the last year . They have sold to a different company and they have changed management a couple of times. It hasn't gotten better. All they do is raise the rent each month. To the point where you don't know what your rent is going to be !!! They charge you for pest control each month never come out to exterminate. It's like lived in the project's. Some of the apartments the AC don't work they will tow your car overnight no grills allowed on the property. It's almost like living in a Prison Project's. All they want is your Money & Fix Nothing !!!
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November 2022 by Pedro
The application process at The Ruston was very undesirable. The front office made excuses and often lied about calling back. My roommate and I had applied for this apartment and while we were on the phone with the front office they allowed another recipient to secure the room we were applying for. After being denied for the apartment (thankfully), we were promised a refund check on February 10th which was stated to arrive within a week yet it is March 10th and still no check. I have made attempts to communicate with the front office yet they have made constant excuses and garnered lies about the check. Just a fluster of miscommunication or malicious intent. I do not recommend anyone to apply here especially POC.
