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January 2024 by Julian Hicks
I especially appreciated the kind and helpful service I received from Carol. He went above and being to adjust my reservation when I made a few mistakes on my order.
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January 2024 by Steven Quinn
How this location keeps its uhaul dealership is beyond me. 50/50 chance they won't have the equipment you rented and will stick you with something else. Pretty sure the guy lied about needing the insurance since I was traveling 100+ miles but I'll need to call uhaul to confirm. Take the extra 10mins to drive to a full size dealer
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August 2023 by JENIVA MABE
Wish I would’ve reserved somewhere else, the man that runs this place is so extremely rude, definitely noticed how he talked to my Hispanic mother was different from my white husband. He was definitely aggressive towards my mom and it really was the worst experience we’ve had.
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June 2023 by Ed Castro
If you’re Black, Mexican or other than white Stay away!! This man working this Location is EXTREMELY RACIST!! It’s been 3 times all ready where this guy disrespect my wife because she’s a short Mexican lady. Saw him do the same to a black couple that came in he was super rude to them also. A white lady came in and he was super sweet and friendly with her. I’m super MAD because he made my wife cry and feel unsafe and this sketchy as place.. stay away People
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May 2023 by J S
HORRIBLE EXPERIENCE DONT USE THIS UHAUL GO TO 276 University Dr, Fort Worth, TX 76107 BETTER QUALITY AND MUCH BETTER CUSTOMER SERVICE OWNER IS NOT FRIENDLY AT ALL.
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May 2023 by Ultraviolet Violet
AJ58859This uhaul almost hit me and my family in the car. They decided last second they wanted to go left instead of right. Maybe check who you rent to.
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June 2022 by Nick Shumate
We pulled up, he told us to follow him a quarter mile down the road where all the uhaul stuff was and we were in and out in under 2 minutes. The guy definitely did his job well I highly recommend this place.
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February 2022 by Emily Wise
I thought I was being pranked by how rude this guy was. By far the most unwelcoming and unprofessional business I've ever walked into.
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December 2021 by MO
This uhaul dealer needs to have his contract termited. He's rude, unprofessional, and lacks common sense . Uhaul shouldn't have this guy representing their company or brand
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July 2021 by Latoya Penn
HORRIBLE customer service. It was no point making a reservation for smooth transition and to save time. We had to wait for the “u-Haul guy” old man meet us on the shady looking property. The workers at the I guess you can call business we’re more interested with playing frisbee with the non leashed property dog. The front desk lady didn’t greet upon entry nor provide assistance and had an extremely lethargic disposition.
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May 2021 by Garrett Beck
The gentleman that runs this location is a really friendly guy. Smooth experience getting the trailer and everything.
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April 2021 by Heather Daily
Whoever owns this location needs to be fired, some old man that does not know how to treat people. Went to his location which was super sketchy, his door was locked so we called him to rent a trailer. He told me to go to an even more sketchy location where he said he would be. We drove to the location (some smoke shop) and he was no where I sight. Walked around for a bit and finally found someone, walked up to him and asked if he owned the U-Haul company. His response was “well yeah I told you I’d be here”. I have LITERALLY never met this man in my entire life. Ended up not renting from him because he was a complete and total j*** to the both of us. Beware of this location.
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October 2020 by Francesca N.
RACIST LOCATION. He refused to assist us. I have never been treated with such hostility and stared at with such hate. In all of my 23 years...The worst part was he was rude to my 50 year old mother too. He immediately helped the white customers who came after us. The man on site was in his late 60s white and short in stature. We kept customer service on the line since he refused to assist us. #racist #badlocation #intimidating
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August 2020 by Matthew Godfrey
We rented a uhaul in Arkansas to drive down to Texas. The uhaul in Arkansas apparently wrote the truck number wrong on the contract, but we didn’t discover this until a mysterious charge for $2,800 showed up on our credit card. We called several different customer service numbers but no one was able or willing to assist us. Finally we called this place, the locations were supposed to drop the truck off at. Even though we didn’t rent the truck from there, he was very kind and researched the problem to help us out! We dropped off the truck today and he was very friendly in helping us out. I would recommend them to anyone! Thank you!
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June 2020 by Todd Paice
Tried to charge me $207 for dropping a trailer there that was not the final destination. The only mention of a charge was after he unitched the trailer. Still fighting days later to get the charges removed.
