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November 2023 by God's General
I go to the one in Saginaw and it’s ghetto. Always something broken all the time. This time it was all the vacuum hoses weren’t working. Other times some of the brushes don’t work and/or the sprayers are clogged. Sometimes I have to go through twice. Ugh
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November 2023 by Muriel Ables
Had to run my car through twice and bird stuff still on it. The person who guided me in the the wash area did not use brush on the back of my van like other employees do. Also very few of vacuums work. So they got new equipment on inside of the car wash just need to improve outside. Hurst and Lake Worth much better locations than Saginaw.
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November 2023 by Johnathan Garner
Worst $24 I spent. The pricing for Zips has gone up quite a bit and I expected more than what I got. Truck did not come out clean. Tire shine machine only worked on one side. The side that was working put so much on the tire that it splattered al down the side of my truck. This location was so much better when it was Jett Express.
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November 2023 by Tom Morgan
My 3 month old truck was scratched on the tail gate after using the car wash. I immediately reported the damage that day on site, and 8 days later was told because no one else’s vehicle was damaged, they would not take care of my damage.
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October 2023 by Tom M.
This location scratched the tailgate of my new truck 1 week ago yesterday and I reported it on site immediately. It took me revisiting the location to get anywhere. I was notified today that my damage claim is being denied even though it was cause by their own equipment.
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September 2023 by Courtney Kerbaugh
I'd rate zero stars if I could. If I have a monthly membership shouldnt I be able to use the anytime I want? The last 2 times l've came here this guy runs and I mean runs to shut off the vacuums before thev're even closed. That's not a way to treat a monthly paying customer. I should have stopped coming here after they damaged some guys truck when the roller got caught on the hood and refused to help pay for damages. Genuinely need new workers. Y’all close at 8. Not 7:50.
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August 2023 by Nu Heaven
Reposting, I had a wonderful experience w/o incident. If you want superior service go to the saginaw location, my vehicle sparkles. Mrs Laura is awesome, thank you sweetheart
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August 2023 by Robert Harris
Zips is one of the Best drive through car washes in the Sagainaw area make sure to stop by and get that fresh clean for your car
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July 2023 by Howard Griffin
After being told I was hired and I would be getting an e-mail from Paycom, I repeatedly could not access Paycom. I have been trying for over a week and NOW I get a text message saying Zips has "exhausted everything on their end" and that zips has to move on.I have done nothing wrong at all. I turned down 2 other jobs because I was told Zips hired me. Zips cost me a job and 2 other jobs I was called for. I have rent to pay, food and medication for my mother that lives with me (she's 76). I even called Paycom to see if they could help with the issue that I could not get in. Paycom said to talk to Zips which I have been doing and I still could not get in.I have all the Text messages and screenshots of zip interactions with me. Zips has cost me dearly. Time, money, loss of a job, Loss of 2 other potential jobs.
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July 2023 by Jessica Rodriguez
Laura has great customer service and is very attentive. I will definitely come back and they’ve improved a lot in the washes! Definitely come back again.Services: Polishing
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June 2023 by Frostee Feagle
Canceling my membership since your employee says it's only her, so she had to close an hour early 5/10min early is understandable, but AN HOUR !! No sir
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May 2023 by Kaitlyn M
The company is trash, most of the washes are trash, and the promos they offer are a fattttt joke. Working there is even worse and they talk to you like you’re dirt on their shoes while working you 50 hours a week, refusing to promote even though they have no management and refuse to make necessary improvements because they acquired too many other washes and have to justify buying those first.Can’t tell you how many times I watched the wash tear up a car and would do a damage report only for the higher ups to never contact them so then they’d come back asking to speak to the manager - and there wasn’t one. So they could never get their vehicles fixed and the cameras inside the tunnel didn’t work at all ??♀️.
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April 2023 by Sonya G
I know they’re supposed to spray your car as you’re entering the wash, with the monthly package I selected, but they haven’t been doing that lately. Then there’s the vacuums… IF they work- the vacuum suction is so weak, it barely vacuums up anything at all! Will be canceling my membership
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April 2023 by Rhonda L.
I decided once again to give Zips another try. And after paying $25 I pulled up to the person that makes sure you are on the track I expected to have the prewash. And for the 3rd time it didn't happen. I was informed before that it didn't matter if you paid for the $10 wash or the $25 wash they were supposed to prewash. Some in management needs to advise the employees. As for me just like baseball strike 3 and your out.
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January 2023 by Nick Kuklenski
The original owner took great care of this place. However, now under the new ownership, the place has deteriorated over the past six months. Machinery does not work. Or just partially works. Low water flow. And the staff only apologizes and says corporate will not fix the equipment or they cannot get someone out there to repair it. They just apologize. I will be removing my monthly membership today.Service: Vacuuming
