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July 2022 by Shannon D.
I would suggest going somewhere else. We have used A Plus for the past 3 years. Every year there is a different "tax professional" working there. This year we filed like normal, paid our $200 and 2 weeks later it was not showing that our taxes had been filed. I called up and they told me "well we mailed them" i was dumbfounded- what do you mean MAILED THEM. She said "oh well we couldnt find our login to the IRS so we have been mailing them, dont worry we will get a return slip when the IRS receives the return" I was PISSED... they never told us they were mailing them. If i wanted them mailed i would have done it myself. The last 2 years were electronic and we got our refund within 2 weeks. Its July and still waiting this year. Now the IRS Posts that they have 11 MILLION paper taxes to file and are behind.... the way things are going we will get 2022 before 2021 thanks to A Plus MAILING OUR RETURN IN AFTER PAYING $200. I am beyond mad. I finally got ahold of someone at the IRS and they do not even have record as of 7/15/22 of receiving our return and to call back in 16 weeks, yes WEEKS. STAY AWAY!!!!!!!!!!!!!!!!!!
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February 2022 by Crystal Aguilar
This placed MAILED my taxes to the irs instead of E-filing and DID NOT TELL ME. I was under the impression the entire time that it was electronically filed. Ruth did not explain that they did not have the capability to efile. She charged me $236 to MAIL papers in. The only reason I found out was because I kept checking the "where's my refund" irs portal and I kept getting a message that said the information I entered was wrong. When I called A+, the person who answer the phone informed me it was because Ruth mailed it in. When I spoke to Ruth, she said "Well it really doesn't matter because the irs is taking a while anyway" Are you freaking kidding me!! She totally deceived my husband and I. Thankfully after I asked her how she could do business that way she said I could pick up my papers and file electronically myself and when I asked for a refund, she agreed. I will NEVER go to this place again!
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March 2019 by Velma Galindo
Shirley and Cotton!! Where have y'all been all my tax preparing life!! Shirley made my complicated tax preparation painless!! She was so sweet, patient and made sure we didn't miss a thing! Truly genuine bout getting us the most out of our taxes! Thank you guys!! We will be going to you each year from now on! And my family!!