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January 2024 by Madison B
The chubby white guy with beard and glasses was completely unprofessional and unpleasantly racist to my boyfriend trying to pick up the rental car. The car was paid for 3 days in advance and he gave him a hard time saying he couldn’t give him the rental car without a credit card. He finally realized he was wrong and ended up doing his job and giving us our car. He didn’t even apologize for his crucial mistake. Never going here again!! If he hates life and job so much he shouldn’t be working in customer service. Budget please hire people who DON’T profile their customers based on their skin color.
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November 2023 by Phil Lawson
The counter agent was rude. There were lots of people waiting and the process to secure a prepaid rental took way too long. The full sized car I rented was filled by a Chevy Malibu, which is a mid-size car. When I queried the agent about the size he said it was a full size. The car was dirty with many stains on the cloth interior cloth and a wheel bearing was making a lot of noise for the whole trip. In summary, not good at all.
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November 2023 by Louwanna Ward
The online experience was fast & easy. The car was nice, with the exception of the cigarette smoke. I am not a smoker. I drove with the windows cracked to avoid choking on the smell. I was lucky it did not rain. The counter staff was cordial. It's a small airport and only 1 person was working the counter. At this location (San Angelo Airport) be prepared to for a slow line to get your car.
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October 2023 by nick talley
I don't usually leave reviews but I drove the rental car less than 20mi. Put the $1.95 of gas in to bring it to a full tank and they had the audacity to charge me a fee surcharge (16.99) and 10% convenience fee.
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September 2023 by Jessica Carney
I reserved a car online, had to take a lyft which cost 25 dollars to go pick up my rental only to get there and be told they ran a soft credit check, that I wasn't informed of and that they couldn't rent to me, so another $25 rice back home. Unfriendly.
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September 2023 by Diane Ditmore
Our rental was very smooth. The ladies at the counter were very helpful and friendly.
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August 2023 by Ron Rowe
Great car for my needs and professional people at desk
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April 2023 by Chris Tingle
I returned my vehicle to budget San Angelo Airport before they opened with a full tank of gas and luckily took pictures of the dashboard because I was charged $98 because they said I returned it with 1/2 of a tank. waiting for my money to be returned but after this deceitful practice I will no longer use budget rentals and will not recommend them to anyone.
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April 2023 by Gloria Conroy
The employer at the San Angelo airport was very nasty, I rented a car to be pick up at 10:00 am and the lady at the front desk told me that they can’t give me a car until 4:00 pm with a mean attitude. I tried to explain her that my reservation was already booked and she told me that wasn’t her problem. I don’t recommend it to anybody.
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April 2023 by Juan Torres
Superb service by the personnel at the counter! The requested size vehicle was not available so I was upgraded with no issues.
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April 2023 by PWRM
Needed a car for several days. Pick up and drop off were smooth. Car was what I had requested and ran well.
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March 2023 by Justin Porto
My rental at San Angelo airport for a business trip was fast, efficient, no attempt at up-selling by the customer service person.I was given a great vehicle fully loaded, clean and easy drop off. probably the best experience in renting a car in the past 10 years.
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March 2023 by Janet Harwell
I had rented an SUV 3 weeks before needing it. I went to pick it up & was told they had overbooked & I had a Prius. This was not acceptable. Then they said I could have a not cleaned up Ram or Tacoma. I took the Tacoma but very unhappy with it aswas not enough space for everything & wasn’t going to put luggage in bed. It was 4WD so difficult to get in especially for my friend with RA. It got awful fuel mileageThe personal at the rental desk were wonderful & friendly
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March 2023 by Beth Hollingsworth
The Budget Rental in San Angelo gets all the smiles from me! The vehicle, the check out/in experience and the location.
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January 2023 by Henry Dalelio
The employees at the Toledo and San Angelo airports were very courteous and helpful to us. Highly recommend both businesses.
