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May 2025 by Wally Garza
Great customer service and great product quality!
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May 2025 by Annette Dixon
We've used Firestone on Concho Ave several times and have been extremely satisfied with the scope of work and the cost to repair our vehicles. We were informed along the way of what was needed and we didn't feel as if anyone was attempting to 'up-sell' us for services we didn't need. Very high marks for speed of service, communication and quality of repairs completed.
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May 2025 by Sum Bytch
i came with my speedometer working now it doesn't. they want to say they didn't touch anything to cause it. when i know there are stupid speed sensors that go into each tire now. Just law now there's a whole wheel hub now and not just wheel bearings.
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April 2025 by Alexis Zwiesler
Incredible service!!!!! No appointment and took care of me right away. Very fair and honest people who work here. I cannot recommend them enough!
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April 2025 by Jared W
Stopped in for a quick vehicle inspection for my wife's car. Ron diagnosed the problem immediately and was honest about parts and labor. Wish I would have came here earlier, the techs here know their stuff and are professional.
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March 2025 by Marty Sawyer
Employees evidently do not take pride in their work. At the Southwest store, a battery was put in my car and the negative terminal was left loose. At the West council store.
I got tires put on my car and they left off the valve steam caps so dirt could get into the valve stem. The last time they did an oil change for me like didn't put a sticker on my windshield. Is very poor workmanship.
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February 2025 by Eduardo
Very knowledgeable and friendly service.
Great staff and great service.
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December 2024 by Joseph Elkins
They did a great job and Ronnie made sure I was taken care of and helped me get back in the road.
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November 2024 by Mike Reynolds
I went in for a simple oil change and asked about the washer pump that had quit on me a few months earlier. They priced it out and the cost was lower than I thought it would be. I asked when they could get to it. They told me right away. Everything was fixed in a short amount of time. I will be back here as long as I am working in town.
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August 2024 by Gladys
I recently visited Firestone on West Concho and was thoroughly impressed by the exceptional service and attention to detail I received. From the moment I walked in, the staff was friendly, knowledgeable, and eager to help. Tyler assisted me and took the time to understand my needs, provided clear and honest recommendations, and ensured I got the best tires for my vehicle within my budget.
As a woman who often feels intimidated by vehicle maintenance talk, I was especially grateful for how I was treated. Tyler made sure to explain everything in a way that was easy to understand, without any pressure or condescension. He was patient with my questions and never made me feel uncomfortable, which made the entire experience so much better.
What really stood out to me was his commitment to customer satisfaction. The staff worked efficiently as a team and had my tires replaced in no time. I also appreciated the clean and welcoming environment, which made the experience even better.
Overall, I couldn’t be happier with the service I received at Firestone today.
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August 2024 by Joshua Bowman
Excellent service! Friendly staff and got me in last minute for four new tires without a problem. Can't recommend them enough!
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August 2024 by Carla D. M.
Great customer service & excellent deals! Highly recommend!
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July 2024 by The 11:11 Sign
Really honest folks. Could have charged my sister for a new alternator but found the problem and it was much cheaper.
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June 2024 by kyle
I walked in needing a new set of tires and an oil change and Cecil took care of everything. He fit me in to their busy schedule and was very friendly and helpful. Thank you again!!
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June 2024 by Ector Rivera
I went in today for an alignment . I paid and drove off and I still had a slight pull to the right. I went back and the tech up front advised me on what needed done corrected the problem and my truck is driving perfect. My point is the tech was very very helpful and helped me correct my problem. Thanks again !!
