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January 2024 by p cena
Nathan and his brothers took great care of us !! Not only did they do a great job and got us on the road again but they were extremely efficient and got the job done in a quick amount of time. They were very communicative and also a very kind group of guys. Do not hesitate to come here if you have any transmission issues. Highly recommended
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November 2023 by David Edwards
We took our 2013 Mazda 2 in because we were advised the rough shimmy at higher speeds was probably a transmission issue. Nat drove with my son and said the transmission was fine and pointed us in the right direction and he charged nothing for the diagnosis and his expertise. If we have a transmission issue, we will be back. It is refreshing to deal with a professional who is more concerned about customer service than just making money. This is the way to build loyalty and trust and truly build a business.
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November 2023 by Tucky Barbee
Gray’s transmission was great during the whole process. Nathan kept in contact with me every step of the way. Even when Ford sent the wrong parts, Gray’s took the time to make it right. Working with a service plan provider can be difficult at times, but Nathan made sure they did their part too! I recommend Gray’s for your transmission!Service: Transmission
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October 2023 by Vida Lake
My husband went in to talk to the staff. Not sure who he talked to, but the man who helped him was pleasant, knowledgeable, and gave him a quote very quickly. If the small repair we do doesn't work, we're definitely bringing it here for a transmission rebuild.
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October 2023 by Venise Vinzant
Always professional, Always fare, if you bring them something they don't do, they will send you to the right person for that job.
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September 2023 by Shaynie Andrade
Very respectfully and kind. I love everyone and how it's a big family company ❤️
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July 2023 by Madison Rolig
If I could leave more stars I would. While on a road trip my car started having transmission issues. We were referred to Grays by another mechanic and we are so thankful that they did.We showed up to Grays early Monday morning just after they opened and were immediately greeted by Nathan. Mr. Nathan took care of us the entire time, and excellently explained the issues we were having in an amazingly clear and comforting way. I’ve never had a car issue so clearly explained in my life. Having a clear explanation was such a blessing considering our situation.Thank y’all so much!
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July 2023 by Jase Davis
On a road trip back home going from TX to CO, our Nissan Juke started having suspicious transmission issues and codes that were roughly made out by Meineke in a pretty alarming way saying with too much certainty that we would need to replace the transmission which would be incredibly expensive for us. When seen by Nathan, he was very clear, thorough, knowledgeable, honest, friendly, and put himself in our shoes throughout the process of checking out the transmission with his computer and taking it for a test run on the highway. He explained the overall quite minor problem in a well-rounded way that was very easy to understand and certainly not dramatized like the notion we came into his shop with. It was a great experience getting our car assessed here and would highly recommend Nathan and this business.
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July 2023 by Roger Howell
Nathan and his crew are good people. Will be back.
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December 2022 by Kay Fisher
Our truck broke down as were traveling through Texas on our way to AZ. I made a call to Grays and within minutes Clarks towing was on their way to take us to Grays. Our transmission was beyond repair.This was mid afternoon.Travis explained our options and after discussions we decided on a new GM warranteed one that had to come from Austin.After helping us find a dog friendly hotel Travis drove us there and made sure we were ok for the night.The next day he kept in touch with us, then picked us up and we were back on the road within 24 hours of our first call.As senior citizens it is always nice to see a family owned business that takes such good care of their customers. As bad as our situation was....they made it a good experience.Service: Transmission
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November 2022 by Wayne Menard rebel rider YouTube
I got it over on a wensday and they had it ready Friday. new transmission $5410
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May 2022 by Cassandra Blessing
I can't say enough good things about this place and this team. Nathan kept me updated throughout the process and was very thorough with the job.No one wants to deal with transmission issues BUT if you end up needing help, these people are amazing. And Nathan's mother who does their office administration is an absolute delight!
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March 2022 by Darcy King
I am basing my bad review of Gray’s Transmission on two prominent factors: shoddy workmanship and unprofessional interactions with office manager Nathan Gray. I have lived in San Angelo most of my life and have proudly and loyally recommended Gray’s Transmission to not only family and friends, but complete strangers. I have never been dissatisfied with their quality of work or professionalism until now.After having Gray’s Transmission diagnose my pickup with a failed torque converter and subsequently changing out the converter with a new one, I continued to have issues with my transmission to the point that Nathan Gray was unsure what was happening with my transmission and reverted to a “band-aid” approach towards rectifying my transmission issues. After personal skepticism and a little bit of research, I decided to take my vehicle to another transmission shop. The other transmission shop was able to isolate and correctly repair the issue and advised me that the “band-aid” approach Nathan Gray recommended would have not fixed the issue but could have potentially lead to catastrophic failure of my transmission. The other transmission shop also discovered that my transmission (which holds 13.1 quarts of transmission fluid) was overfilled by 3.5 quarts which thankfully did not cause permanent damage to my transmission. After spending apx. $2,400 for a new torque converter for parts and labor with Gray’s Transmission, I ended up spending an additional $3,867 with a different transmission shop to have my transmission overhauled due to residue left in my transmission from the failed clutch in the bad torque converter. Had Gray’s transmission cleaned the residue left behind from the failed torque converter the overhaul could have been avoided.Upon completion of the repairs by the second transmission shop I drove to Gray’s Transmission to speak to Nathan Gray. Mr. Gray’s response was so shockingly atrocious that I was left feeling disrespected and physically and emotionally drained when I left. Mr. Gray immediately took a very emotionally defensive stance and he not only talked over me, he interrupted me, and his tone was aggressive and overbearing to the point I had to ask him to refrain from treating me that way, especially since I was not treating him that way. In the end he actually made a PHYSICALLY AGGRESSIVE stance towards my son who was with me. I was so completely shocked and appalled at his behavior that at one point was actually concerned that he was going to hit my son. I’m still in SHOCK! So by no means would I EVER recommend Gray’s Transmission to ANYONE and I am saddened by this as family and friends respectively have taken vehicles to them for over 20 years and have NEVER encountered such negligent work standards or unacceptable behavior from this business. If I could give a ZERO Stars, I would.Service: Transmission
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December 2021 by Eddie Pope
They took care of my transmission really quick and even found and fixed a problem I didn't even know I had! Nathan and his crew are great.
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September 2021 by Nina Gonzales
Awesome nice staff! Took our classic car in for what we thought was going to be some pricey work, turns out wasn't hardly anything. Anywhere else we know we would've been charged an arm and leg. Not at Gray's! They just happily handed us the keys and said any future work to bring back our beautiful car! ?Service: Transmission
