-
August 2025 by Janie Sevier
HEB pharmacy is the best ever. They try hard to save you money and the associates are so friendly. I was so satisfied with their service.
-
January 2025 by Taylor Thompson
I called them six times throughout the day and they refuse to answer the phone. The other HEB has way better customer service
-
September 2024 by Dawn Gustavus
My 15 year old asthmatic son was diagnosed with Covid today. He needed a steroid inhaler that costs over $350 that is with insurance….. I expressed that we had to have it no matter what. The lady on the phone found a coupon and the inhaler ended up costing us $169. Much more reasonable and this momma truly appreciates it. Thank you for going above and beyond for our community!
-
August 2024 by Christian G
I love this pharmacy. The drive through is quick and easy. They have two lanes. Inside, the pharmacy is in the left front corner of the store. I appreciate not having to walk to the back of the store. The employees are kind and helpful. The area is well organized. You can see into the pharmacy from the counter. They are pretty quick in getting your prescription filled. They offered to flavor my daughter's med and gave her 5 or 6 choices for flavors.
-
July 2024 by Jae Dene Bueckner
Too slow getting prescription filled
-
March 2024 by Gonza
Better bring snacks for the wait. The second drive thru is pointless i dont think it has even been used.
-
December 2023 by Mrs. Christian
Great and helpful staff. never have any problems with them.
-
October 2023 by Erica Dixon
I’m pretty disappointed with the pharmacy at this H‑E‑B. I had a prescription sent in on Friday 06/30 and I hadn’t heard from anyone from the pharmacy all week. I called today, 07/07, to see if they even received the prescription that was sent in. The phone rang for a bit before someone answered and the man who answered was in the middle of a personal conversation with someone and then acknowledged me on the phone. I asked if they had received my prescription and gave him my information and he said they did receive it and proceeded to tell me I didn’t have insurance on file (so I guess that’s why they didn’t contact me?). I got my insurance card out and the man was back to having his own personal conversation with someone, so I waited for him to stop so I could give him the information. What I want to know is why I was not contacted earlier this week when the prescription was received to let me know it was received, but no insurance was sent over. That way I could get things rolling with this medication.
The customer service completely baffled me at this location, as the HEB pharmacy at 3301 Sherwood Way is phenomenal. I’m not sure who the man on the phone was, but he spoke carelessly to me and I didn’t appreciate that he couldn’t put his personal conversation on hold while on the phone with a customer.
-
August 2023 by Alma M.
The grocery store is great. Their Customer Service Department not so great. I don't understand why they don't keep it open for the duration of the store hours. SUCH AN INCONVENIENCE!
-
July 2023 by E Dix
I’m pretty disappointed with the pharmacy at this H‑E‑B. I had a prescription sent in on Friday 06/30 and I hadn’t heard from anyone from the pharmacy all week. I called today, 07/07, to see if they even received the prescription that was sent in. The phone rang for a bit before someone answered and the man who answered was in the middle of a personal conversation with someone and then acknowledged me on the phone. I asked if they had received my prescription and gave him my information and he said they did receive it and proceeded to tell me I didn’t have insurance on file (so I guess that’s why they didn’t contact me?). I got my insurance card out and the man was back to having his own personal conversation with someone, so I waited for him to stop so I could give him the information. What I want to know is why I was not contacted earlier this week when the prescription was received to let me know it was received, but no insurance was sent over. That way I could get things rolling with this medication.The customer service completely baffled me at this location, as the HEB pharmacy at 3301 Sherwood Way is phenomenal. I’m not sure who the man on the phone was, but he spoke carelessly to me and I didn’t appreciate that he couldn’t put his personal conversation on hold while on the phone with a customer.
-
June 2023 by Debra LeCompte
Trying to move my pharmacy to this HEB, due to incredible service at my HEB pharmacy in San Antonio. Can’t even get them to answer the phone after 15 minutes on hold...
-
April 2023 by Jill C.
Almost every time I go online and shop curbside, I end up with stuff that's not on my order or items missing. Today I was given 2 watermelons, 3 cantaloupes..only wanted 1 of each but charged for all. 2 Meal Simple dinners crushed and the meat I ordered and paid for missing. Their resolution was for me to return the crushed containers and return all of the extra melons and at that time they will give me the 2 meat orders. Oh and the Supersized watermelons at 9$ per melon are actually the regular size which are 7$. I'm done! Never again will I shop there. Market Street here I come!!
-
April 2023 by Carrie Rosales
The WORST HEB Rx in Texas. Always a HUGE wait followed by unfriendly and impersonal customer service.
-
April 2023 by Laura D.
H-E-B is amazing store. I enjoy shopping at this store and can find things I need. My one complaint that I have is with currently is my last experience. I understand that customers are not always right, but it's important to treat your customers with respect. Even if you do not agree with a customer it's important to treat them with dignity and courtesy. The way you leave a store makes a lasting impression. I will continue to shop here but cashiers please, if you are upset at your customer and do not agree with them. Please do not slam down an item or push the items through belt in a way that tells me we have pissed you off. I do not like bruised product. Then tell us next time to use the correct lane. Yours respectfully.
-
January 2023 by Eric S.
This shrimp cocktail was virtually tasteless. says it was packed today, however the shrimp was extremely dry and way over cooked. old shrimp was definitely used. very disappointing because this is usually very good. BTW I am not from San Francisco. From San Angelo Texas
