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July 2024 by patrick “Pat” purcell
Fast reliable friendly service
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July 2024 by Melvin Otten
Best service ever!
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June 2024 by guyterrazas99
Where is my bumber? I got hit and the back and now I'm missing a bumper. And my stereo and subwoofer was undone. What is going on here.
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April 2024 by Scott Youngblood
I wrote a review of this place in April 2020. I noticed recently that they somehow had my review removed. My experience with this place was so extraordinarily bad, that I’m now reposting it word for word as it was in 2020. Whether the place has changed for the better or not, I want them to remain permanently accountable for what they did. My review was as follows:
My vehicle was stolen in San Angelo the week of April 12. A few days later, the police recovered the vehicle, and it was towed and impounded at Home Motors.
It was not clear what I would be responsible to pay for when I picked my vehicle up, but I went from Abilene to pick it up. When I got there, I did not have enough cash to cover that roughly $500.00 impound fee. I attempted to talk to the staff there, and I was treated with a callous disregard for my situation. Now, by this time,during the Covid self-distancing and business restrictions, my work had been reduced for several weeks, which reduced my income. My wife had been laid off entirely. My family was struggling like never before, and we were essentially unable to absorb another blow. Yet here I was, without transportation home to Abilene, with no place to stay, and with little money.
Needing desperately to return to Abilene for work, I practically had to beg to speak with the owner of Home Motors to essentially beg for some alternate payment terms. What I received from this man was more animal than human. He treated me in what was simply an extraordinarily unnecessary rude, insulting, and abusive behavior.
The man I spoke with, who I assume was the owner, made it clear to me that he did not care that I may lose my job, and that it would lessen my ability to pay the impound fee, as he repeatedly said “you either pay the fee, or I will sell your vehicle at auction.“. In the course of the conversation, this man insulted me repeatedly in numerous ways. Even when I sighed, he literally stated that I was pathetic and manipulative.
Now, I have my MBA from a reputable college, and I understand business. I understand if a business is in the position of not being able to be flexible on their payment terms. There are many justifiable reasons for this. That’s not what I’m complaining about.
What I’m complaining about, and what was completely unnecessary destructive, is this man’s verbal abuse, and his callous disregard of damage being done to his community.
As unlikely as it may be, if there were truly nothing he could do in terms of coming to a payment agreement, I understand that completely. But what was unnecessary, and extremely immoral and destructive, is the fact that I was repeatedly insulted by this man, and that he was willing to engage in behavior that repeatedly degraded me when I was already in an extraordinarily difficult situation.
When I left his facility, I left wondering hard why the city would award contract to such an immoral and abusive human being. Why would the city reward a man who runs his business like this? Why would the police utilize his service when he spews this type of poison out into the community. Doesn’t his behavior erode the essential mission of both the city and police department?
I want to make it clear, although accused of doing so multiple times, I never, not once, asked this man if I could pay him one penny less than the fee that he was charging. What I was hoping was if I could break the total into two payments over the course of the week period. I offered to pay what I had, which was just more than half.
I didn’t exactly know what I expect, however, I had to try. My family was in extreme crisis. I needed my job. Any attempt by him to resolve the issue would’ve been optimal. Any expression of compassion would have been desirable. A response of silence would’ve been completely acceptable. This man chose none of these responses. He literally chose to insult, degrade,
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April 2024 by William McCord
They didn't directly notify me of their office hours at the time of towing to go pick up my vehicle. The San Angelo Police department towed my vehicle by them even though I had already had one on the way to pick up my car after the accident. They weren't able to tell me the price to get my vehicle out of their lot. I wouldn't use their service because it is a very high priced facility. America Sucks.
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February 2024 by Paula Griffin
Best service ever! They had the best interest of my son first and looked at the problem before having to tow (which the driver saw the issue) to potentially spend hundreds at a Honda dealership for service/repairs. Appreciate the professionalism and customer care! A must use company.
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January 2024 by Nakia Rios
For context, I was involved in a car accident recently, like most are, and this service is utilized to move the accident away from the scene. When given the option of towing, the cops tell you that you may get it towed to the lot or your home. The home option is a charge the lot is free. Okay, obviously, I go with the lot option, because I was just in a car accident. Get checked out at the hospital, get settled, okay, now lets go get the car. Folks on the phone say we can get it back for $88, okay excellent, let's make room for the car and get it home. Call them back and take the $88 deal, well now it's $378. Where did that come from?? Person on the phone say its the cost of moving the car, given all the fees they have to pay. That is not what was told to me. Fine, I need my car back regardless so sure. Well I have to be in person to sign off on paperwork. Get there, and want to sign paper work, and now its actually $478?? Well that is the added $88 fee along with the release fee garbage and taxes. They lure you in with a seemingly $100 option, a good deal, and will be seen as a saving grace to all involved in a car accident, when it's in reality, upwards of a $500 charge. A scummy way to run your business, especially taking advantage of people who were just in a car accident. Unbelievable.
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January 2024 by Randy Savage
Hmmm a car impound lot. Interesting.They have plenty of cars but ain’t none of em a Hemi.Idk, maybe when unicef gets into the impound business
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October 2023 by STEVE GEE
They have no compassion for humanity? Sorry @sses.
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October 2023 by David Atchison
Very helpful staff
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October 2023 by Linda Coombs
Staff is friendly enough, prices are a little steep.
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October 2023 by britttany mattes
Fast, personable, and professional
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October 2023 by Ivan Havins
Always friendly and understanding.
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October 2023 by Dee Carpenter
Awesome job.. Joe towed our 45 foot RV over 80 miles with the greatest of care and professionalism in his driving and his skills of hooking up and unhook of our RV. Would highly recommend Joe for your towing needs..Service: Special vehicle towing
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October 2023 by Kimberly Clark
Prices are really steep and they go through all your belongings. I had money missing from my wallet on top of a few other things missing.
