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May 2024 by Natasha Vargas
Was great until it wasn't. Got a new pool installed by them. The guys were great during the project. Then the project was done. The equipment comes with a "3 year parts and service warranty" my pool was done around August 2023. So only got to use it a hand full of times. Starting this spring April ish tried to use the hot tub and it wasn't heating. Called LoneStar no response. Called probably once a week for 4 to 5 weeks with nobody coming out to fix it. Completely ignored. I wasnt even a Karen about it. I was super nice and inderstanding. I get it they are busy but dang dont just completely ignore me. Finally looked up the error online. Purched the $100 part myself and fixed it myself. After being told by the office lady. "Well he's in charge of all pool stuff so nobody can do anything without his say" "hes out of town until wednesday, i get it ill text them and have someone come out" in other words. Get effed. He's not the one who installed my pool his workers were. So it's not like he couldn't have sent someone out to take a look and fix it. Oh wait, he said he did. But they entered my backyard property without coming to the door or telling me they were coming. And didn't fix it. Just ignored it. I was a great customer for them. And this is they way they treat you after paying thousands of dollars to their company. BBB here I come!
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April 2024 by McCarley Gothard
I had an issue with the water pressure in my shower and Ernest and Dustin were able to fix it in a couple hours! Extremely efficient work and they were able to make the repairs with no trace left behind.
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August 2023 by Jacqueline Meine
I am delighted with work that L9ne Srar did for me! Fantastic, fast, friendly service. I will happily call on them again if needed.
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June 2023 by Thomas Hildebrand
Great service and got my water heater put in quickly. Much better then the other plumber that we waited on for 3 weeks! Would highly recommend Lone Star Contracting if you are using American Home Shield in San Angelo. Local company, they get the job done and not try to pull something extra on top of what you need, and very friendly!
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June 2023 by Jimmy Jimenez
Had a slab leak! Marcus was on point, got the lines bypassed and working! Job well done!Service: Plumbing leak repair
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May 2023 by J.R. Box
Came out the same day and repaired the leak. Very impressed
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February 2023 by Dory Mayer
These guys were awesome! Fixed easily what another told me could not without tearing out all the pipes for $1000! Highly recommended!Service: Plumbing leak repair
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February 2023 by Joyce Wilde
These guys were so respectful and informative. Definetley recommend them ( and your company to everyone in need of yall's services.)Service: Water heater repair
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November 2022 by Don Hughes
Lone star Contracting did an excellent, professional water heater replacement. I would highly recommend them to a friend.Service: Water heater repair
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August 2022 by Augustus Estrada
We had a leak and called our home warranty for service. We got Ernest Lopez as our contractor and could not be more pleased with the service he and dustin provided. Above and beyond and making lives easier.Services: Plumbing pipe repair
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August 2022 by Jamie Spell
Not at the place just know if they are disobeying rules of the road around commercial vehicles they not only get called in on they also are on video also found one to be rude
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August 2022 by Ronnie Rey
I have delayed writing about and sharing our experiences with Lone Star Contracting. I was holding out hope that this company would come correct the issues they created. I was hesitant to write this in fear that once i did the issues would never be resolved. However, after much thought and contemplation I have decided to write about our experience with Lone Star Contracting LLC. We contacted Mr. Slater Chapa, owner of Lone Star Contracting, for a quote on a pool in March of 2021. He was very fast to respond to our initial request for a quote. He came out gave his spill and we were sold. The process was slow. They would work a week and then ghost us for a month. No contact. No communication and not because of a lack of effort on our part. Just Nothing. Finally we are in February/March 2022 with the end in sight. They had received the last of the money released by the loan company. Our custom tanning deck was just needing the tile. Thinking that they had everything under control Mr. Chapa had (who i would consider) his pool foreman complete our tile job in the custom tanning deck. This man was a very hard worker during the entire time he was here. BUT this man was not a professional tile installer....at all. Right away we could tell that something was wrong. Walking on the tile there was a spongey feel to it. Not solid. My husband expressed this concern to Mr. Chapa and he had this same man come out and put a coat of some other product over the top of the tile he had already laid down. The first warm day in May we got in the pool. Immediately two tiles come up. Now here we are in August and there are large gaps of missing tile. I attempted to contact Mr. Chapa in May regarding this issue. Initially he responded. He stated that they would have to demo the whole job, he would order more tile, contact his tile guy, and make this right. This was the first and only time I've heard from him, barring one text to my husband also send to him in May to state his displeasure with this situation. I have sent him at least four additional emails since with photos attached and have gotten nothing. Not one single word or acknowledgement of anything. This is going on and all the while his company was installing a pool literally down the street. Yet he never once came by to see the finished product down here. He actually stood us up the day he was scheduled to do pool school with us. Is he not curious what anything down here looks like?Please if this can serve as a warning to anyone looking to build a pool, DO NOT USE LONE STAR CONTRACTING.
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August 2022 by Lacee R.
I have delayed writing about and sharing our experiences with Lone Star Contracting. I was holding out hope that this company would come correct the issues they created. I was hesitant to write this in fear that once i did the issues would never be resolved. However, after much thought and contemplation I have decided to write about our experience with Lone Star Contracting LLC. We contacted Mr. Slater Chapa, owner of Lone Star Contracting, for a quote on a pool in March of 2021. He was very fast to respond to our initial request for a quote. He came out gave his spill and we were sold. We were told we would be swimming by the summer of 2021 since the exact model of pool we choose was actually in Texas. He stated that they could possibly finish the job in two or three weeks once they got started. This turned out to be lie number one. After we secured our financing and signed the proposal with him we were looking forward to hearing from him in a few weeks. April came then May. No word from him. We made several attempts to contact him and got absolutely no response. When he finally did touch base, sometime near the end of June, we were told we should be in our pool by the END of the summer. Apparently he failed to mention that there was a list of people ahead of us his list. Which we understood but this was not communicated during the signing of the proposal/contract. Though our pool was in Texas that did not really mean much of anything. He then revealed to us that what he was actually going to try and do is work us into his already jam packed schedule. Not wanting to continue to badger him we just assumed he would keep us in the loop the closer it got to us. August came and he reached out to us to discuss details about colors for rico rock. He stated that his guys would be at out home either the following day or the next. Lie number two. We rushed home that evening to get things moved and out of the way to prepare in anticipation of heavy equipment showing up to our home by weeks end. The week ended with no one showing up and no phone call from Mr. Chapa to explain why they were a no show. We reached out again (and i mean phone calls, text, emails) and again we received no response. Weeks go by and we arrive to the end of September (around the 27th). I was gone this day and received a phone call from our babysitter that men in trucks with heavy equipment where there to start our pool. No time to be upset over the surprise and lack of communication. They were actually here to start. I firmly believe that they only got started at this time because based on our agreement with the pool financing company that we choose they (Lone Star) were actually supposed to be done with our job by the end of October in order to receive the remainder of the funds. I believe if they would have been paid in full up front we probably would still not have a pool to this day or we would still be living in the middle of a construction site for more months than we already did. The process was slow. They would work a week and then ghost us for a month. No contact. No communication and not because of a lack of effort on our part. Just Nothing. Finally we are in February/March with the end in sight. They had received the last of the money released by the loan company. Our custom tanning deck was just needing the tile. Thinking that they had everything under control Mr. Chapa had (who i would consider) his pool foreman complete our tile job in the custom tanning deck. This man was a very hard worker during the entire time he was here. BUT this man was not a professional tile installer....at all. Right away we could tell that something was wrong. Walking on the tile there was a spongey feel to it. Not solid. My husband expressed this concern to Mr. Chapa and he had this same man come out and put a coat of some other product over the top of the tile he had already laid down. The first warm day in April we got in the pool. Immediately two tiles come up. Now here we are in August and there are large gaps of missing tile. I attempted to contact Mr. Chapa
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August 2022 by Lacee R.
I have delayed writing about and sharing our experiences with Lone Star Contracting. I was holding out hope that this company would come correct the issues they created. I was hesitant to write this in fear that once i did the issues would never be resolved. However, after much thought and contemplation I have decided to write about our experience with Lone Star Contracting LLC. We contacted Mr. Slater Chapa, owner of Lone Star Contracting, for a quote on a pool in March of 2021. He was very fast to respond to our initial request for a quote. He came out gave his spill and we were sold. We were told we would be swimming by the summer of 2021 since the exact model of pool we choose was actually in Texas. He stated that they could possibly finish the job in two or three weeks once they got started. This turned out to be lie number one. After we secured our financing and signed the proposal with him we were looking forward to hearing from him in a few weeks. April came then May. No word from him. We made several attempts to contact him and got absolutely no response. When he finally did touch base, sometime near the end of June, we were told we should be in our pool by the END of the summer. Apparently he failed to mention that there was a list of people ahead of us his list. Which we understood but this was not communicated during the signing of the proposal/contract. Though our pool was in Texas that did not really mean much of anything. He then revealed to us that what he was actually going to try and do is work us into his already jam packed schedule. Not wanting to continue to badger him we just assumed he would keep us in the loop the closer it got to us. August came and he reached out to us to discuss details about colors for rico rock. He stated that his guys would be at out home either the following day or the next. Lie number two. We rushed home that evening to get things moved and out of the way to prepare in anticipation of heavy equipment showing up to our home by weeks end. The week ended with no one showing up and no phone call from Mr. Chapa to explain why they were a no show. We reached out again (and i mean phone calls, text, emails) and again we received no response. Weeks go by and we arrive to the end of September (around the 27th). I was gone this day and received a phone call from our babysitter that men in trucks with heavy equipment where there to start our pool. No time to be upset over the surprise and lack of communication. They were actually here to start. I firmly believe that they only got started at this time because based on our agreement with the pool financing company that we choose they (Lone Star) were actually supposed to be done with our job by the end of October in order to receive the remainder of the funds. I believe if they would have been paid in full up front we probably would still not have a pool to this day or we would still be living in the middle of a construction site for more months than we already did. The process was slow. They would work a week and then ghost us for a month. No contact. No communication and not because of a lack of effort on our part. Just Nothing. Finally we are in February/March 2022 with the end in sight. They had received the last of the money released by the loan company. Our custom tanning deck was just needing the tile. Thinking that they had everything under control Mr. Chapa had (who i would consider) his pool foreman complete our tile job in the custom tanning deck. This man was a very hard worker during the entire time he was here. BUT this man was not a professional tile installer....at all. Right away we could tell that something was wrong. Walking on the tile there was a spongey feel to it. Not solid. My husband expressed this concern to Mr. Chapa and he had this same man come out and put a coat of some other product over the top of the tile he had already laid down. The first warm day in May we got in the pool. Immediately two tiles come up. Now here we are in August and there are large gaps of missing tile. I attempted to contact Mr. Cha
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March 2022 by Billy M.
Outstanding. After another company completely botched the job and wasted our time, Lone Star came out a couple of days later, diagnosed the job, received approval from our home warranty company, and had the work completed. They did outstanding work, and even a year later we've had no issues with their work. I'm so thankful to Lone Star. After they finished, a couple of weeks later was "Snowmageddon" in Texas. With nearly a foot of snow outside, our home never dipped below 50 degrees. Thank you, Lone Star Contractors.
