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October 2025 by donna krauskopf
My son zach Watson has a unit at the Ko Ben ficklin area has been trying to contact the company , no one can give him information nor return his calls regarding his belongings nor his unit . he went to get his stuff out of storage noticed the lock was different than the one he put on , and the latch where you put a lock on had been broken . I made another call to the number on Google today got a representative you could hardly understand her name “Kate “ asked who the property manager name she didn’t know . Just she would relay a message and call my son . He has called numerous times and emailed them , very frustrating 😡😡 they lost their house in the flood here in San Angelo back in July had all their belongings they could save from the flood in the unit my grandkids toys etc. he can’t get anyone to give him an answer as to why a different lock is on his unit and if his family’s belongings are in fact in unit . As I just read reviews of a lot of break ins at this location of course at the time of the flood every locations were occupied to help families . Wished we knew of these reviews prior . 😡😡
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September 2025 by Sammy Mitchell
Was a great experience so far
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September 2025 by Tandolyn Williams
At this point I'm livid at all the racial slurs that my mother was called today but the property manager.So what we going to do is get the black panther party down here.There is to much stuff other people get away with against black people down here
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August 2025 by Tammy Jurgens
Before talking to Carlo I called to do a MVO
Do to my reason of what transpired to this decision from KO Storage. He provided me
With good customer service Thank you very much For you help CARLO.
Continue customer
Tammy
Wanted to add to this cause I’ve had to call back to continue process knowing may not get the same individual so thank you to
Bridget and Maribel for your help and kindness
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June 2025 by Della Spraglin
It was great
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June 2025 by Cherlinda McGary
Was great in helping me fix any and all issues thank you Rose for all the help.
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June 2025 by Rustine Lendermon
Very helpful and willing to make you happy.
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May 2025 by Ruffy Hammbone
Bad experience from the first day. I didn't even want to give them one star. The customer service department is clueless. They sent me on a wild goose chase around town looking for a special lock for the unit. Every where I went the people I asked about the lock, said this place sends everyone looking, but on line is the only place to get them. So more money was wasted looking for this lock in town. So after receiving this special lock for my unit from Amazon. Went to the Unit and it was full of trash. It's funny how when I move out I have to take a picture of a cleaned out unit for them, but I didn't find it that way and had to clean up the last tenants mess.. after submitting my full coverage insurance for the vehicle I parked there they continued to harass me about proof of insurance, until I called and then all of the sudden they were satisfied. Only to get more emails after saying I needed to resubmit. Over all I would never recommend this place for your storage needs.
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April 2025 by Papi Sepeda
WARNING! DO NOT RENT FROM THIS BUSINESS!!!!!!! Wish I had read the reviews first! I didn’t have a storage an hour after paying online, they couldn’t tell me which location my unit was at and when I finally found it, it was full of trash! I called for a refund after seeing how unprofessional they were, they wouldn’t refund me even tho I hadn’t had the unit a couple hours! DO NOT RENT FROM THIS PLACE!!!!!!!
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March 2025 by Kristen Simons
Doing the leasing online was quick and easy. The facility is well cared for and bright. There was a slight hiccup with the door bolt but the facility corrected it super quickly and professionally. Would truly recommend if in need.
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October 2024 by Carol D. Yell
obtaining the unit was very professional...answered all my questions.
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October 2024 by Adam Navarro
I spoke with Constance, she was kind & very informative with helping me book my storage unit.
When booking the storage I was informed it would be gated & even made a code to enter. I arrived & my unit was not in the gated/coded area. Yes there was a chain fence, but the gate was open where anyone can enter.
They recently up’d the price, i had originally picked this unit because of its cheap amount (50+10 for insurance) now they up’d it to 70 + insurance.
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October 2024 by Reba Spencer
Very pleasant, took his time and explained everything to me. Great customer service
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October 2024 by Kimberly Farmer
Never had any problems, they always answer the phone and my lock was broken and they fixed it. Loves it
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October 2024 by Robert Braden
He did a good job of taking care of me
