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January 2024 by Justin Smith
Ric Henry's was an absolute nightmare! He blew not 1 but 2 modules while fixing my starter in my 2013 BMW, and had the nerve to charge me for his screw ups!!! Shane the manager even agreed that Ric was in the wrong and it should be his responsibility to fix it. Shane also said he was leaving for a more professional job because of how Ric handles these types of situations. That SPEAKS volumes on how that place is operated. FINALLY after 2 months and many headaches I got my car back. Don't make the mistake I made and take your BMW to Private Autosports in Abilene. They have far more integrity and professionalism!! Update, I got the car home and the convertable roof top does not work anymore ?♂️All modules worked when I dropped it off and 3 were blown in his possession. That is his responsibility!
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November 2023 by Victor Walker
Great service, Ric helped me with my wife's 2016 Mini Cooper clubman
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June 2023 by Jacob Bristow
I can’t speak highly enough about the guys at Ric Henry’s Auto. We were traveling through Texas when my check engine light came on my sprinter van and it was losing power. We brought the van to the shop first thing Monday morning and the guys came out to diagnose the check engine light right away. They looked at it for a little bit until they found the culprit of the problem. They were able to overnight the part that needed to be replaced and have us back on the road the following day. Very grateful to have found an honest shop in my travels and I would highly recommit bringing your vehicle here. Also, they were very hospitable and even gave us a ride somewhere to hang out while they did the work on our van!
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June 2023 by Manuel DelReal
My car died in Eden on my way to San Angelo. The tow company informed me that Ric Henry's was pretty much the only shop in San Angelo that will work on BMW's. I trusted the dispatcher as he also informed me that he didn't have a driver familiar with towing a BMW and referred me to another service that would. Ric Henry's was prompt in diagnosing and fixing an issue with my fuel pump(s). Communication on their end was superb. 10/10 will use again.
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May 2023 by Seth Higgins
Great people up here at Ric Henry Auto Service! They took care of what I needed done quickly and even offered me a ride home after dropping off my car.
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March 2023 by Robert Gisler
We were experiencing problems with our European diesel van (Fiat Ducato Motorhome) and were approaching different Chrysler Fiat dealerships from Florida up to Texas - they couldn't help us. Ric Henry's Auto Service in San Angelo TX could. Ric let us camp in his parking lot, provided water and electricity until the required spare parts (diesel pressure pump, regulator, etc ) arrived from Switzerland. He even gave us a car for two weeks, free of charge !Very friendly people, especially Shane, the Service Consultant. Professional and very experienced mechanics - highly recommended.Service: Engine repair
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February 2023 by Robert Mohr
Felt Honest. Felt appreciated. Even delivered my truck to my work at no charge
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January 2023 by Andre Contreras (Miguel)
Best Shop Experience Ever! I was traveling home after some much needed family time after Thanksgiving when a worst case scenario happened. My car broke down with another 150 miles to get home. Luckily I broke down within a few blocks of Ric Henry's. After being greeted on the phone by Shane and explaining my situation, I limped my car over and he immediately assisted me and gave my car a test drive. Something gave out with the shifter lever and the transmission was limited to only a few gears. Shane kindly managed to take the time for my car the following morning, and they even had it ready to go by 9:30 AM that same day! On top of that I was given a ride to and from my stay for the night, courtesy of Dana! I could not have found a better place to take my car for repair. Thank you Ric Henry's Auto Service for your exceptional customer service.Service: General repairs & maintenance
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November 2022 by Lisa R.
Didnt admit he didn't tell is he really didn't have resources to fix our BMW. Very disappointed.
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September 2022 by Wendy Sherwood
The car needed a relay replaced. Ric Henry's had the car from 9 am until 5:30. As of 4:30 they hadn't even looked at the car but at 5pm their estimate was $3000. They wanted to replace the entire system. Relay = $20 My guess, is their "mechanics" are on commission or they don't even troubleshoot but instead have their office quote complete replacements. I hate to think that an auto repair business could get away with such blatantly ripping people off without the law getting involved. Stay away from this place and take those positive reviews with an enormous grain of salt.
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September 2022 by Wendy S.
The car needed a relay replaced. Ric Henry's had the car from 9 am until 5:30, and their estimate was $3000. They wanted to replace the entire a/c system. Relay = $20 My guess, is their "mechanics" are on commission or they don't even troubleshoot but instead have their office quote complete replacements. I hate to think that an auto repair business could get away with such blatantly ripping people off without the law getting involved. Stay away from this place and normally Yelp is great about filtering out fake reviews, but I don't believe the positive reviews here for Ric Henry's.
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August 2022 by S
Tried this shop after a friend recommended them, they were able to help me out within 15 minutes of me arriving. I will definitely be back in the future. Everyone I interacted with at the shop was very nice.
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June 2022 by relentless athletics
The folks at Ric Henry are absolutely wonderful. I have had all 3 of my son's vehicles in and they have taken care of them. The pricing is fair. Real quotes not estimates. They are our go to shop when we need it.
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June 2022 by Matt Hodges
Took my Buick Enclave there for service and told me my 2 fuel pumps were bad so after paying them 1900.00 for repairs they tell me my engine messed up dont take your cars hereServices: Engine repair
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February 2022 by Liz Eaton
Terrible customer service. Incredibly rude over the phone. If I could give zero stars I would. Go to Firestone instead, they are way better and got us in quick.
