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June 2024 by anthony padilla
Great customer service...Staff always willing to lend a helping hand.
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June 2024 by Elizabeth Vaughan Vaughan
My problems were resolved quickly.
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June 2024 by Samantha VanStory
Not happy they build the batteries into phone now to force into getting another phone which I turn extends your contract. Which means you would never get out from under it all.
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May 2024 by Zoey Reyes
They never help you unless it’s opening a new line or adding upgrades horrible customer service any issues they hand you a paper that has a loyalty number on it. Been a loyal customer for over 14 years and Jd didn’t even attempt to call the Verizon number to verify they asked me to come into the store . I literally have 4cell phones 5apple watch two gizmos 6tabletz and a Lenzo laptop . I pay over $700 a month and not even that will have them assist you. If I could’ve rated them lower I would’ve .
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April 2024 by Roy Lee Martin JR
They need to get better service and people for the price I pay each month. 300 month phone bill. Thinking of going to t mobile
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January 2024 by Crystal Jones
They r very nice, polite and they know what there talking about
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January 2024 by Wanda King
Went with a family member
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November 2023 by Kyle Webb
Cut my dad’s work service because and he lost all his work apps. Worthless service
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October 2023 by Macin Teixeira
I usually avoid other Verizon stores because the customer service has been so hit or miss. However, Cassandra was so helpful and cordial in quickly assisting with an activation issue I was having, that I would go there again without hesitation. I left the store with a brand new perception on Verizon’s customer service and a sweet new working phone. In fact, it really made my whole day better, maybe I need MORE cellular issues.
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October 2023 by Zack Lane
ABSOLUTELY HORRENDOUS CUST. SERVICE!! Me and my mother went in today @10:20 when we had our worst experience ever. All 3 ladies that were sitting at the front seemed inattentive and could care less about our business. After being promised promotions over the phone we were told we would have no issues when going in we were basically told we didn’t know what we were talking about and to fly a kite! They refused to give us any kind of number to a supervisor or a direct corporate line saying they don’t have one! Don’t give them a sale! Just order ur phone and set up service online for better national promotions and then just go in and have them activate it to cut ur time with them to minimal as possible. I strongly hope someone will be reaching out to mend these mistakes and plz do better. People don’t deserve to be treated like less!
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September 2023 by John Carlson
Me and my wife went in to get my wife an upgrade as she was due ,and they acted as though they really didn't need or want our buisnessToo bad there's a lot of other Verizon locations we can go to.DO NOT RECOMEND THIS PLACE!!
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September 2023 by Elizabeth Ditmore
When we switched from west central to Verizon the supervisor told us our bill would be 80.00 dollars a month because my husband was an educator before he retired and I was a nurse before I was placed on disability. He looked us in the eyes and lied to us. It was just a short amount of time and they took over 200.00 out of our account. We canceled our account and they said we would get money for our old phones which they told us they would reimburse us which they told my husband yesterday they were not going to do. Verizon if you want to do us right Our names are James and Elizabeth Ditmore .
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September 2023 by James Ditmore
Verizon lied about their discounts when we switched from West Central Cellular!!! We turned our Samsung Galaxy 10+'s in when we received our new phones and they took them and never gave us our money for them!!! We will NEVER DO BUSINESS WITH VERIZON EVER AGAIN AND I WOULD NEVER RECOMMEND THEM!!!!!!!!!!!
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September 2023 by Jonathan Crites
Thank you Verizon employees for putting up with my ignorant self. It’s the year 2023 but I’m still living in the 1980s. Y’all are very helpful every time I come in there, and I already know that it’s an easy fix but I promise I try to figure it out before I came in there. But again, thank you for your help and your patience.
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September 2023 by Laura Sanchez
DO NOT GO HERE UNLESS YOU WANT TO SPEND HALF OF YOUR DAY WAITING TO BE HELPED. Only 2 workers working, they are rude and not helpful. The lady also reset my phone settings without even asking me!!!
