-
December 2023 by Gary Goel
I had a frustrating experience with 5.11 Tactical. My review highlights are factual and can be read below.1. **Customer Loyalty:** Despite spending a significant amount of money at 5.11 Tactical and being a regular customer, you felt that your loyalty was not valued when you attempted to return items.2. **Return Policy Experience:** You encountered difficulty in returning items that no longer fit due to your weight loss, even though they were still tagged and you had receipts. You offered to pay restocking fees and were only seeking partial credit, yet your request was denied.3. **Customer Service Interaction:** The service you received was unsatisfactory. You felt the staff member was unhelpful and dismissive, possibly due to working on a holiday. Her reliance on store policy without offering assistance added to your disappointment.4. **Perception of Staff and Company Culture:** You perceive the employee's behavior as indicative of a broader issue with the company's hiring and training practices, suggesting a lack of genuine customer care.5. **Future Actions:** This experience has led you to consider switching to another brand, despite acknowledging the difficulty of finding one that matches your preferences.It's clear that your recent experience has significantly impacted your view of 5.11 Tactical. Finding a brand that aligns with your values and offers satisfactory customer service is important, especially when investing in items like tactical gear and apparel. Your decision to donate the items to Salvation Army also reflects your desire to find a positive outcome from this situation.
-
December 2023 by Camila Nash
The staff is always so helpful and friendly and even willing to order things they have out of stock from another store for me.
-
November 2023 by Carlos Munoz
Walked in today (11/21) approximately 15-20 minutes before closing time (800pm). Male employee with an upset face tells that they’re closing. I politely tell him I need a minute to look at something. He tells me “I’m closing in a minute”. So I ask him “are you kicking me out?” With a smile on his face he says “yes I am”. With our busy schedules and limited time off, we cannot predict when a lazy employee wants to close early. I’ll take my money elsewhere. Everyone else should do the same.
-
October 2023 by Rowdeo Cwby
So for the last 10 years I've used 5.11 gear...I have watched as the prices continued to climb, and the quality continued to plummet. My trip to this store resulted in zero dollars spent and the confirmation that I'm done with 5.11. Save your money folks, there is better quality at lower prices once you take the name off of merchandise.
-
October 2023 by John Hernandez
Usually have no issue with staff, but the ones working today were rude. Had my dog with me while running errands and needed to pick up a new magazine pouch, when I asked at the door if it was okay if I brought my dog in real quick. They rudely asked if he was a service dog and if not then I could just leave. I have no issue regarding store policy but it could have been said in a friendlier way or a sign needs to be posted to ensure customers come back and to prevent any further mishaps. It was a bit of an inconvenience as my errands were in the same area, ended up taking my business elsewhere and drive further out to where I knew it was pet friendly.
-
October 2023 by Dwight “Radioman” White
Good staff, with lots of product knowledge.Got exceptional sale on Freedom Flex shirts over summer. Perfect for office or field low profile work.
-
July 2023 by BigBoy Vega
Boots poorly crafted. Both blown out and soles falling off
-
April 2023 by Jesse Rebel
Love 5.11 and this location did a free preppers class. I appreciated it alot, hope they do more classes here. Give me more reasons to come by and spend money after a class.
-
April 2023 by Martin Kerr
It was nice. Clientele were very helpful in finding what I needed.
-
March 2023 by Malik S.
Very nice and very friendly staff specially Sydney She went out of her way to help Love the place and will purchase more items from them
-
January 2023 by Nidia Jimenez
It’s a great store with great items but the hours are wrong. They close at 600 PM. Got there at 624. Please correct online! Thanks.
-
October 2022 by Kenneth Wilkerson
Great store! And very good merchandise.
-
September 2022 by Daniel Gutierrez
Love coming here. Every time I do, I'm here for an hour at least looking at all the cool stuff. The staff is very nice and knowledgeable and willing to have conversations.
-
September 2022 by Gabriel Lara
Picked up some 5.11 pants to use on a hiking trip. Fifty miles up to an elevation of 12000 feet over 5 days. Awesome pants
-
September 2022 by Brandon P.
High quality apparel that you expect from 5.11. Been into this store a few times and the staff is very friendly and helpful.
